Barclays stopping my mum buying a house

UKContractor

alewin wrote: »

Barclay's are only protecting your mum's money against fraud, you should be happy about that. Not blame them for flagging her account when they found out that someone other than her had access to it. For all they know you could have been fleecing the money for yourself.

It's your mum's fault for letting it slip you had access, not Barclays.

I agree. I did say she did this against my instructions.

So what to do now. Has anybody had experience in buying a home with Barclays? I don't have any confidence with then, they've also blocked transactions in the past for no reason other than it was a large amount of money. My mum authorised these transactions herself.

UKContractor

Voyager2002 wrote: »

I think it is clear that you have been doing things that you are not allowed to do: Third Party Access does not allow you to spend the money in the account. So it is not at all surprising that the bank has flagged up these transactions as suspicious.

As others have said, if your mother is serious about buying this house then she needs to show up in person at a branch of Barclays, with her passport, and ensure that things happen correctly.

I said I logged in as my mum, but you are wrong I am allowed to do this if I go into a branch (sorry store ).

Keep_pedalling

To be able to assist your mother fully she really needs to sort out a lasting power of attorney.

Won't help with this house purchase as it would take at least 8 weeks to get one registered, but it is something she should do for the future.

POPPYOSCAR

Have you spoken to their Head Office?

Our son recently had problems with his bank transferring money from one account to the other and then on to his solicitor for his house purchase completion which they said they could not be done in the same day.

Crazy as the mortgage for the house was with them!!

Case of 'computer says no'!

He had to speak to head office to get it sorted out.

eskbanker

UKContractor wrote: »

....she was able to do it herself by phoning the bank every day and transferring £15000 a time until complete, but she had a lot of hassle doing so going through several departments and layers of security.

Now we need to buy the house. I will be back in the UK next week and she will still be in Spain. We have lost all confidence in Barclays to make this transaction. We are worried if I go into a Barclays store and make it happen next week it will be stopped again and the only option will be to transfer £15000 at a time which will take ages, and we will miss out the completion date and the office clerks will just shrug their shoulders.

Any advice?

According to http://www.fasterpayments.org.uk/transaction-limits (presumably reflected elsewhere in Barclays' Ts & Cs too), £15K is the fixed limit for transactions made by phone, whereas up to £50K can be done online.

Anyway, more to the point, £25K is the maximum for a faster payment initiated in branch - for a one-off time-critical large transaction such as a property purchase, CHAPS is a better bet, even though a small fee will be involved. I'd have thought it should be possible to arrange this over the phone but obviously worth contacting them to clarify in advance....

UKContractor

POPPYOSCAR wrote: »

Have you spoken to their Head Office?

Our son recently had problems with his bank transferring money from one account to the other and then on to his solicitor for his house purchase completion which they said they could not be done in the same day.

Crazy as the mortgage for the house was with them!!

Case of 'computer says no'!

He had to speak to head office to get it sorted out.

Thanks. The nearest I get to the head office is barclay customer service on the phone which just follow procedure. If I phone their head office not sure they will deal with mere mortals and point us back to their sausage machine processes with and make us talk to the cogs in the wheel??

UKContractor

eskbanker wrote: »

According to http://www.fasterpayments.org.uk/transaction-limits (presumably reflected elsewhere in Barclays' Ts & Cs too), £15K is the fixed limit for transactions made by phone, whereas up to £50K can be done online.

Anyway, more to the point, £25K is the maximum for a faster payment initiated in branch - for a one-off time-critical large transaction such as a property purchase, CHAPS is a better bet, even though a small fee will be involved. I'd have thought it should be possible to arrange this over the phone but obviously worth contacting them to clarify in advance....

We did chaps when we did the deposit. It still failed, I had asked for guarantees in advance before I travelled to USA because we knew we had to do the deposit, and the bloke behind the desk shrugged his shoulders and said process is process basically after contradicting himself several times.

UKContractor

I sometimes wonder how billionaires operate. Say my name is Donald and I'm travelling from US to Scotland and I want to buy a Golf course on the spot..during the transaction computer says no... I now need to go back to US and hand in my credentials.

I assume it's just one rule for them and another rule for us. Banking is supposed to be global nowadays.

PeacefulWaters

UKContractor wrote: »

I sometimes wonder how billionaires operate. Say my name is Donald and I'm travelling from US to Scotland and I want to buy a Golf course on the spot..during the transaction computer says no... I now need to go back to US and hand in my credentials.

I assume it's just one rule for them and another rule for us.

I suspect Donald's business pay quite a lot for their banking services.

Banking is supposed to be global nowadays.

An interesting sound bite. For personal customers what does it mean though?

Let's face it, you sort of made that up to suit your situation.

EachPenny

UKContractor wrote: »

I sometimes wonder how billionaires operate. Say my name is Donald and I'm travelling from US to Scotland and I want to buy a Golf course on the spot..during the transaction computer says no... I now need to go back to US and hand in my credentials.

I suspect Donald won't be buying the golf course with funds from his personal 'checking account', but from a company account for which there will be multiple authorised people.

Consumers like you and your mum can also make arrangements to be able to do the same kind of thing, but what you cannot do is to bend the system to make unauthorised transactions. Especially from the US and using a VPN to pretend you are in the UK. Try and see that from the bank's point of view.