Amazon prices and reviews

anajames

The customer is always right, but i believe for biggies it just remains a statement.

RichardD1970

anajames wrote: »

The customer is always right, but i believe for biggies it just remains a statement.

No, they are definitely not.

teddysmum

The idea of a review is to let customers know your opinion of the product.Where you choose to buy, because of price, is irrelevant.

JReacher1

teddysmum wrote: »

The idea of a review is to let customers know your opinion of the product.Where you choose to buy, because of price, is irrelevant.

I don't actually agree with this. It is relevant to the customer to know that they can buy the same item from a different retailer for a lower price.

I don't however imagine any retailer would ever publish such a review

The-Truth

letsbehonest wrote: »

We were looking to buy a new dishwasher and like you do trawled the net to find the best deal. Having decided on the make and model we obviously checked out Amazon as well as others. Amazon were almost £200 dearer for the same, I wrote a review accordingly but surprisingly they would not print it.
Never rely on Amazon being the cheapest.

I'm not surprised!

The idea of a review is to let others know whether the item is good or not. You haven't even bought it at that point and you wonder why your review got rejected! :wall:

The-Truth

JReacher1 wrote: »

I don't actually agree with this. It is relevant to the customer to know that they can buy the same item from a different retailer for a lower price.

I don't however imagine any retailer would ever publish such a review

No. I solely want a review of a product to be just that.

I'm perfectly capable myself to find out where it is cheapest so I don't want any nonsense about that being put into any review of whether the item is good or not.

Perfectly right the review got rejected, it had nothing to do with the product!

molerat

I bought a mattress from Amazon. The product was excellent and I said as much in the review but I also commented on the delivery service as it was appalling. A supposed "white glove" delivery was nothing of the sort and the first one arrived absolutely trashed as it had obviously been handled as general freight at some point in its journey. Because I commented on that my review was not allowed as it was not wholly relevant to the product itself.

[Deleted User]

molerat wrote: »

I bought a mattress from Amazon. The product was excellent and I said as much in the review but I also commented on the delivery service as it was appalling. A supposed "white glove" delivery was nothing of the sort and the first one arrived absolutely trashed as it had obviously been handled as general freight at some point in its journey. Because I commented on that my review was not allowed as it was not wholly relevant to the product itself.

Again, this is not a review of the item itself but an isolated incident pertaining to delivery of it. How would it be helpful to other customers to know that you had to have an exchange because of a handling error? I assume your replacement arrived in good order?

lr1277

Moneyineptitude wrote: »

Again, this is not a review of the item itself but an isolated incident pertaining to delivery of it. How would it be helpful to other customers to know that you had to have an exchange because of a handling error? I assume your replacement arrived in good order?

I disagree with you. The review comments on the service provided by Amazon for which the customer is paying. Amazon sourced the delivery service so they are responsible for the state in which the item arrives at its destination.

I am sure any potential customers might like to know about this.

[Deleted User]

lr1277 wrote: »

I disagree with you. The review comments on the service provided by Amazon for which the customer is paying. Amazon sourced the delivery service so they are responsible for the state in which the item arrives at its destination.

It's not a review of the product so wasn't published. So disagreeing is moot.

Isolated delivery errors are not a useful guide for future purchasers. It might be different if this was a regular occurrence, but (even then) it would not be a review of the product.