IRESA - refusing switch ; DO NOT USE!

Mistermeaner

FYI formal complaint with energy ombudsman underway

I am very glad I stopped my direct debits as I have a feeling getting credit balances off these guys might be fun

i would not be surprised if they go into administration soon

Mistermeaner

HI I'll keep posting here as well as in the IRESA thread as I want to keep other informed

My gas and electric is now a mess!

IRESA are still not responding to emails or letters - they are impossible to communicate with (this includes direct emails, postal letters and contact via their support on the website)

The website changes daily regards the reporting of my meter readings and billings (despite me emailing them weekly readings and submitting readings through their website)

They have been blocking my transfer away from them since the start of this thread (april from memory). EDF have now cancelled my transfer to them because IRESA won't let me go!

My account is in credit and I have requested a final bill - no response. Bill sthat do appear on my online account literally make no sense at all(readings are garbage)

I've got a formal complaint running with the ombudsman - no response from them so far

Also let OFGEN know; they weren't interested but hey ho

No idea what is going to happen next as I cancelled my direct debit

I'll keep emailing weekly

FennecFox

Hello everyone,

Does anybody know how long it will take Iresa to validate meter readings or how they validate them?

I made the mistake of switching my electricity supplier 3 times in the space of a few months without giving our initial supplier (EON) a closing meter reading. So estimated readings, which are roughly 200 kwhs out, have been passed on down the line from EON through 2 other suppliers. I have the joy of unravelling this billing mess with a company who, we all know, are pretty useless...Iresa!

I have submitted accurate meter readings 4 times to Iresa since opening my account with them, hoping that they would validate those and correct everything down the line with my previous suppliers. However, despite submitting my first reading on the 28th April, none of my meter readings have been validated and my first bill (dated 11th June) doesn't display any meter reading information.

I called Iresa at about 12 today (to their credit they answered promptly) and they said that they will chase up the validation of my initial meter reading. Does anyone know how long this will take?

Thank you for your help!

footyguy

FennecFox wrote: »

Hello everyone,

Does anybody know how long it will take Iresa to validate meter readings or how they validate them?

I made the mistake of switching my electricity supplier 3 times in the space of a few months without giving our initial supplier (EON) a closing meter reading. So estimated readings, which are roughly 200 kwhs out, have been passed on down the line from EON through 2 other suppliers. I have the joy of unravelling this billing mess with a company who, we all know, are pretty useless...Iresa!

I have submitted accurate meter readings 4 times to Iresa since opening my account with them, hoping that they would validate those and correct everything down the line with my previous suppliers. However, despite submitting my first reading on the 28th April, none of my meter readings have been validated and my first bill (dated 11th June) doesn't display any meter reading information.

I called Iresa at about 12 today (to their credit they answered promptly) and they said that they will chase up the validation of my initial meter reading. Does anyone know how long this will take?

Thank you for your help!

It explains all in the email confirming receipt of your meter readings

Quaffa

We have been with Iresa since 6th April, and I think I can confirm your feelings that they're a shower... (Actually my mental picture of them is one bloke on his own in a council flat in Nottingham with one phone line and a laptop...)

They are the cheapest we could get, and one would think that as we have very little contact with our energy suppliers unless we're cut off or something, (and even then it's usually someone else's problem), there is little else but cost to base one's decision on.

But this company, Iresa, is really worth avoiding in my opinion.

We were with British Gas on Martin's collective fix for the previous twelve months, and everything went absolutely swimmingly. But within a couple of days of changing I found I needed to speak with Iresa about meter readings. I was on the telephone for over an hour before I got through to anyone, and it's not even a Freefone or local rate number they give you. It was 11p per minute; I very nearly spent all of what I was supposed to be saving by switching to them...

I submitted meter readings online after that, but for some unknown reason the electricity ones I submit are never 'validated'. They never tell me why, though.

Last week we received notice that our first bills were ready. The gas one showed us only having consumed gas for one week between 13th & 20th April, with a total gas charge for the period from April to June of just £7.63 + VAT. This was clearly preposterous. The electricity bill, on the other hand showed us as having consumed absolutely none at all...

When I raised this issue (by email; I'm never going to phone them again), the reply I received a week later was hardly comprehensive.

And I can confirm that their website DOES keep crashing. Several times over the last few weeks I have been unable to sign-in to my account. Indeed, as I'm typing this I am receiving error messages saying that their server is down for maintenance or over capacity.

I don't think we will be staying with them very much longer, despite the cheap tariffs.

Mistermeaner

its all fun and games until they start sending debt collecting letters for non-existing debts. To be clear this hasnt happened yet but I suspect it wil soon

Either that or they'll just go bust

Cancel your direct debits people

brewerdave

I'm glad that my fix runs til next Feb. and that I only moved leccy to them.By the time I'm looking for the return of a credit balance either a) they will have ceased to trade or b) their systems will finally have been sorted.......but I wonder which is the more likely scenario?:rotfl:

Mistermeaner

So my complaint is underway with the energy ombudsman

Got an email over the weekend asking me to sign and return a letter along with supporting documents (all of which the ombudsman already has from when I first submitted my claim online)

The email asked me to login into the ombudsman portal to submit my info; eventually found the portal (no link in email) and have logged in (after clicking forgotten password that I never had in the first place)

Now I cannot for the life of me figure out how to submit documents or anything via the portal - any ideas?

NB: I'm aware I can email them but they do ask you to use the portal - all seems a bit haphazard.... plus I'm not sending them anything they don't already have.

Not overly optimistic this is going to get me anywhere

youravinalarrrf

Mistermeaner wrote: »

So my complaint is underway with the energy ombudsman

Got an email over the weekend asking me to sign and return a letter along with supporting documents (all of which the ombudsman already has from when I first submitted my claim online)

The email asked me to login into the ombudsman portal to submit my info; eventually found the portal (no link in email) and have logged in (after clicking forgotten password that I never had in the first place)

Now I cannot for the life of me figure out how to submit documents or anything via the portal - any ideas?

NB: I'm aware I can email them but they do ask you to use the portal - all seems a bit haphazard.... plus I'm not sending them anything they don't already have.

Not overly optimistic this is going to get me anywhere

After you have logged in to the Ombudsman portal click the 'Select' link below Cases. That opens your case details window and at the bottom is a choice between the 'Case' and 'Documents' icons which you need to click on to view either the Case or Documents to view them. Click on the Documents icon and that opens a list of any documents you have already submitted. At the top of that is a '+' icon with 'Upload"' at the side of it. Click that and go through the procedure to select the document/s you want to upload from your pc and finally upload your document/s to your case file.

Hope that helps.

Mistermeaner

thanks - not the most user friendly!