IRESA - refusing switch ; DO NOT USE!

youravinalarrrf

Mistermeaner wrote: »

thanks; forgive my ignorance what is the formal complaint process? I have asked IRESA and told them I want to escalate this issue as a formal complaint but.... no response!

This may help http://www.iresa.co.uk/complaints-procedure/

System

Mistermeaner wrote: »

thanks; forgive my ignorance what is the formal complaint process? I have asked IRESA and told them I want to escalate this issue as a formal complaint but.... no response!

E-mail complaints@iresa.co.uk and ask that they acknowledge your complaint with a Complaint Number.

More than likely, your e-mail will appear on your online account page. In your e-mail ask that the complaint be deadlocked immediately so that you can take take your complaint to The Energy Ombudsman without having to wait 8 weeks.

If Iresa doesn't respond in any way to your e-mail, then give The Energy Ombudsman a call for advice.

Mistermeaner

Thanks

FYI I have seen that and complaints@iresa is on the emails I've been sending

System

Mistermeaner wrote: »

Thanks

FYI I have seen that and complaints@iresa is on the emails I've been sending

If they are not responding then talk to The Energy Ombudsman.

macman

I made a complaint via Resolver two weeks ago, and it appeared in my Iresa online account within 24 hours, along with a confirmatory email from Resolver. No response whatsoever from Iresa as yet.
They are still sending automated email requests for monthly meter readings (received today), but, since they still haven't logged my readings from a month ago, I shan't be rushing to do that.
So pretty much business as usual then...

System

macman wrote: »

I made a complaint via Resolver two weeks ago, and it appeared in my Iresa online account within 24 hours, along with a confirmatory email from Resolver. No response whatsoever from Iresa as yet.
They are still sending automated email requests for monthly meter readings (received today), but, since they still haven't logged my readings from a month ago, I shan't be rushing to do that.
So pretty much business as usual then...

They are busy on Twitter..........

Mistermeaner

my electricty meter has suddenly appeared on their site!

I've now been able to submit my meter readings from 24th april

They haven;t however put in the readings from when my supply started on 7th april... and you can only submit readings going back 7 days.....

I wonder what will happen next

Still no communication from them

Wolf3

not wishing to put any spoke in the wheel, but there are a number of industry processes involved with the registration of any electricity account.
I don't know any of IRESA's processes and why they would be taking a Direct Debit in March if your not supplied be them yet, whilst the switching process may only take 18 days, the actual process of confirming a customer's opening read has to go through a validation process with a couple of 3rd parties.
The earliest any electricity account can be fully registered and validated is 8 working days after the Supply Start date, and that is if all the previous reading history is issued correctly.
Therefore with Easter being the weekend after your switch on the 7th, i would have presumed you would only be able to see your electricity account online after the 24th.
If everything didn't transfer during the switch, an electricity registration can be held for up to 32 working days after the supply start date.
I would only presume IRESA have blocked your transfer due to the fact your Electricity supply hadn't been fully registered with them yet. If you can confirm with IRESA that the opening d86 flow has been issued, or British Gas have received the corresponding closing d86 flow, then you should be able to initiate the transfer to EDF again with no issues

Mistermeaner

thanks for help

Still unable to speak with them and they do not reply to emails

They are still blocking my transfer to edf

I am submitting weekly meter readings by email

They seem to have received SOME of the gas ones but the electricity side of things is a mess - they have the opening redaing incorrectly above my current readings so reject my electricity readings - I have phots of the meter so they are wrong but as its impossible to talk to them I cannot get it resolved

So frustrating as I do not want to be there customer but they have trapped me!

I've requested a complaints number - no response

I've requested escalation - no response

Each to their own but I would encourage anyone not to go anywhere near this shower

System

Mistermeaner wrote: »

thanks for help

Still unable to speak with them and they do not reply to emails

They are still blocking my transfer to edf

I am submitting weekly meter readings by email

They seem to have received SOME of the gas ones but the electricity side of things is a mess - they have the opening redaing incorrectly above my current readings so reject my electricity readings - I have phots of the meter so they are wrong but as its impossible to talk to them I cannot get it resolved

So frustrating as I do not want to be there customer but they have trapped me!

I've requested a complaints number - no response

I've requested escalation - no response

Each to their own but I would encourage anyone not to go anywhere near this shower

Report your situation to consumeraffairs@ofgem.gov.uk. It will be added to the ever growing file.