IRESA - refusing switch ; DO NOT USE!

Mistermeaner

FYI ombudsman found in my favour and have asked IRESA to permit my move to EDF and also to compensate me for loss and hassle

saving-mad

Did this actually happen?
I mistakenly chose to switch to them in March this year, they have been taking £57 a month for electric ever since, they refuse to give my previous supplier the end readings resulting in them sitting on £100 overpayment, the payments to this company are too much according to our use too, I believe from working out what we've actually used that the overpayment with IRESA is currently £200 odd.
We switched on 4th April and apart from finally logging my monthly meter reads and taking £57 a month nothing has been done.
Im quite a patient person but its getting ridiculous now, I have 2 electric companies owing me £300, albeit i get interest on the IRESA part of it. Is it normal to be with a company for almost 6 months and have no bill?
I managed to phone them o the odd occasion, they will not let me reduce my payments until there has been 6 meter reads apparently, we only have 3 showing due to them not uploading them to their new system.
A hopeless company!!

Monie_Derbrain

Shocking customer service! Everything was ok while I was using them as my supplier, bit slow on a couple of communications but otherwise ok. Switched to another supplier on 14th August with my account £277 in credit. FINALLY received a refund of £195 ELEVEN WEEKS LATER but STILL WAITING FOR REMAINING REFUND. Will never be returning to Iresa....

Raxiel

saving-mad wrote: »

Did this actually happen?
I mistakenly chose to switch to them in March this year, they have been taking £57 a month for electric ever since, they refuse to give my previous supplier the end readings resulting in them sitting on £100 overpayment, the payments to this company are too much according to our use too, I believe from working out what we've actually used that the overpayment with IRESA is currently £200 odd.
We switched on 4th April and apart from finally logging my monthly meter reads and taking £57 a month nothing has been done.
Im quite a patient person but its getting ridiculous now, I have 2 electric companies owing me £300, albeit i get interest on the IRESA part of it. Is it normal to be with a company for almost 6 months and have no bill?
I managed to phone them o the odd occasion, they will not let me reduce my payments until there has been 6 meter reads apparently, we only have 3 showing due to them not uploading them to their new system.
A hopeless company!!

The 6 months without a bill is inexcusable, but it is normal to be in credit at this time of year, ahead of the winter heating bill.

Bundlers_Boy

Another DO NOT USE FOR ANY REASON.
I wish I had researched this company before joining them. At the moment I have had to wait nearly six weeks for my request for a refund of the excessive credit built up on my account, some £200. Despite many emails via their portal, they either close the ticket without a response or totally ignore it. I have downloaded everything from their web site and am going to Ofgen with this. I need my money back and this deliberate delay is not acceptable.
To blank customers is bad for customer relations as it only serves to infuriate. When you get a call centre operative who only speaks in pigeon English with a very strong afro Caribbean accent so that you can only understand 1 word in five, you just lose the will to live.
They also do not enter all of the meter readings either, with no explanation of why it is not shown on your account despite getting an automated response of having received it.....As soon as I can, 9afte I have got my money), I'm off.

System

Bundlers_Boy wrote: »

Another DO NOT USE FOR ANY REASON.
I wish I had researched this company before joining them. At the moment I have had to wait nearly six weeks for my request for a refund of the excessive credit built up on my account, some £200. Despite many emails via their portal, they either close the ticket without a response or totally ignore it. I have downloaded everything from their web site and am going to Ofgen with this. I need my money back and this deliberate delay is not acceptable.
To blank customers is bad for customer relations as it only serves to infuriate. When you get a call centre operative who only speaks in pigeon English with a very strong afro Caribbean accent so that you can only understand 1 word in five, you just lose the will to live.
They also do not enter all of the meter readings either, with no explanation of why it is not shown on your account despite getting an automated response of having received it.....As soon as I can, 9afte I have got my money), I'm off.

Just to clarify what you can and cannot do. If you want to escalate your complaint, you must have followed the supplier's complaints' procedure. If not resolved after 8 weeks, you can then escalate the matter to The Energy Ombudsman (which may well take a further 8 weeks to get a determination which most suppliers will then ignore for a further 4 weeks).

Suppliers have a Supply Licence obligation to use REASONABLE steps to raise a Final Bill no later than 6 weeks after the actual transfer of supply has taken place (note: not the date that you applied to switch). Some suppliers will argue that they are waiting for validated meter readings so my advice is check with your new supplier that Iresa has been provided with those readings. Your next option is to report Iresa to consumeraffairs@ofgem.gov.uk for a breach of its Supply Licence Conditions.

Ofgem will not investigate individual complaints but they do add reports to their supplier intelligence files. Best of luck.