Add your feedback on energy supplier Powershop

Quentin

Surely everybody gets different packs offered

Listing packs offered to one customer has no relevance to anyone else does it?

Umiamz

KTF wrote: »

I am a dual fuel customer so I think the discount is doubled for some packs as a result.

Before I used to be able to add 2 of each packs but now its just one which may explain it.

I'm dual fuel, too, but have only ever been offered one smarty-pants at 20.2% each month.

KTF

Quentin wrote: »

Surely everybody gets different packs offered

Listing packs offered to one customer has no relevance to anyone else does it?

That was my understanding as I thought the discounts offered are based on your actual/predicted usage.

Tafrock

Everyone gets offered the same packs but discounts do seem to vary

Tafrock

My may day is a 25.1% discount giving £8.49 worth of leccy for £6.36.ive left but I still have app access

Quentin

Tafrock wrote: »

Everyone gets offered the same packs but discounts do seem to vary

Exactly (though different useage must mean different sized packs for different customers and different discount to each customer)

So what is the relevance of customers posting their purchases??

Tafrock

Quite a lot quentin. The discounts seem to be roughly the same for all customers once they pass their first year anniversary with powershop. New adopters do seem to get a higher rate. Over the nearly two years I was with powershop myself and other regular posters (you know who you are) regularly posted pack prices and it all helps.

Equites pack prices are all the same as mine would be (I still have access to the shop even though I'm not a customer anymore)

Only one that varies is the little extra pack and as equites explains that's because he is a duel fuel adopter

fewkeste

Quentin wrote: »

So what is the relevance of customers posting their purchases??

Everybody in the same 'time being a customer class' gets the same % discount Powerpacks offered to them - the only difference is the value of the Powerpacks is tailored to your annual usage and presumbly dependent on if you are elec only or dual fuel.

So two people who have been a customer for over say a year with different consumption levels may be offered Powerpacks at the same % discount but the value of those packs will be based on their annual consumption.

As Tafrock states, once you pass a certain 'time as a customer' milestone, the % discount (and possibly the £value) of Powerpacks offered seem to diminish compared to newer customers.

I think this is because newer customers will be on a higher starting Baseline Tariff and so will need to be offered a greater discount to achieve the relevant Top Shopper rate that attracted them to PS in the first place.

Once they have passed a year as a customer, the 'need' to make sure they achieve the Top Shopper rate has passed, prices for newer cutomers has risen and 1 year plus customers experience a de facto price rise (even though their underlying Baseline Tariff may stay the same) by resticting amount and % discount of Powerpacks that are made available to them.

That's how I think it works and that's why myself, Tafrock, Umiamz and others have left.

By asking for % and value of Powerpacks that are released to be posted, we are seeking information to calculate if it's worthwhile to return at some stage.

I guess if we do return we would get the higher discount Powerpacks offered but they would be discounts off a much higher Baseline Tariff than what we were on when we left.

Tafrock

Spot on fewkeste. Powershops baseline 3 2019 is a massive £181 dearer than my existing symbio tariff. An eye-watering 23.08p per day standing charge and 18.438p per kWh

Bear in mind my annual costs are £373 a year on my current tariff and its plain to see the top shopper rates cannot go as low as my current tariff it would require in excess of 32.6% discount over the whole year

Powershop was excellent in the early years. However across a whole twelve month period you are not going to save 32.6% that's before even factoring on October price rises I would be subjected to

I miss the friendly approachable customer services of powershop (from one extreme to another now I'm with symbio but that's another story). I wish powershop all the best but as has been suggested in other comments it does seem powershops prices are being influenced by npower prices.

Boohoo

I am thinking of leaving Power Shop after checking out what other tariffs are out there.


I have both gas and electric with them but i will just switch the gas as i have seen some for less than 3 ppkwh and 14p daily charge which is a lot less than PS are.


Does anybody know what happens to the packs/discounts that i have already bought as i am upto date till September for both gas and electric.


My gas for April was about £25 more expensive this year that last year and that was for nearly the same amount of kw used(7 kw less this year) so PS have got more expensive for me.