Parking Charge Notice from Euro Car Parks

DoaM

Dear Customer Services,
You already have the appeal with respect to this PCN ... you replied to it.

I expect to receive, within 35 days, either acceptance of the appeal and cancellation of the PCN or rejection of the appeal and a POPLA code. Any communication that does not fall into either of these categories will be deemed an abuse of process per the BPA code of practice (for which formal complaints will be made to the BPA and DVLA) , and may also be deemed as harassment.

Yours faithfully,
{name}

Coupon-mad

If you wish to appeal please follow the appeals procedure

Did you follow the correct appeals procedure, not just randomly email? On ECP's website. The portal with the little car icon.

SH33N4

Coupon-mad wrote: »

Did you follow the correct appeals procedure, not just randomly email? On ECP's website. The portal with the little car icon.

Hi,

As per the above advise, I emailed from my personal email address - I did not go through the ECP website, just sent an email.

Should I send the reply, as advised by DoaM below:

DoaM wrote: »

Dear Customer Services,
You already have the appeal with respect to this PCN ... you replied to it.

I expect to receive, within 35 days, either acceptance of the appeal and cancellation of the PCN or rejection of the appeal and a POPLA code. Any communication that does not fall into either of these categories will be deemed an abuse of process per the BPA code of practice (for which formal complaints will be made to the BPA and DVLA) , and may also be deemed as harassment.

Yours faithfully,
{name}

Coupon-mad

I did not go through the ECP website

So.you.do.that.now...

We told you to appeal. ECP have replied telling you to follow the right process to appeal. Why is this not simple?

SH33N4

Coupon-mad wrote: »

So.you.do.that.now...

We told you to appeal. ECP have replied telling you to follow the right process to appeal. Why is this not simple?

I asked as DoaM advised emailing them back, so I was not sure whether to email them back or go through the website appeals procedure.


Apologies if this is not as simple for me, as it may be for you, but I am in this situation for the first time. hence the questions and confusion.


I have gone through the website appeals procedure now.


Thank you.

SH33N4

Thank you all for your help and advise.


Got this email from Euro Car Parks and thought I'd share it with you all:


Dear Customer

I am pleased to inform you that your appeal has been made successful/ your parking charge notice was closed on 04/05/2017

No further action is required.

Kind Regards,

Customer Services

KeithP

beansy wrote: »

...wondered if you could offer me any help please? Many thanks.

SH33N4 hasn't signed in for over three months now.

Probably best you start your own thread.

But if you are thinking of posting that stuff again, break it up into paragraphs to make it easier for others to help you.

Umkomaas

Not your thread, so please start a new one (forum rules, one case one thread), but only after reading the NEWBIES FAQ sticky, post #1.

And please use your keyboard's 'Return' button to create paragraphs as it's unlikely that forum regulars will spend much time going boss-eyed trying to read your wall of text. Do us a favour, we have plenty of other better laid out posts to deal with and yours will be in danger of being ignored.

beansy

Thank you both for your helpful reply and apologies.

It is so long since I posted on MSE as I was having login problems for so long I steered away from the site.

I have taken on board your kind suggestions and will re-post after reading the NEWBIES FAQ sticky, post #1.

In the meantime, shall I make a copy of my post to save me having to retype it, then delete it in case anyone else replies to it?

Thanks

Beansy

Umkomaas

Leave it for now, then copy and paste once you've read the sticky. Decide whether to delete if you do open a new thread. Don't forget the paragraph formatting in any new thread.