We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Clarks shoes, brand new, rotting in their thousands - check your wardrobes now!
Options
Comments
-
Clarks may not be the only manufacturer responsible for brand new or little-used shoes falling apart, but they're the ones getting all the bad publicity for it.
And the reason for that is that unlike other manufacturers, who care about their reputation, Clarks is taking the line that their customers can basically go to hell.
That's why there's so much bad publicity for Clarks - they made the mistake of using cheap materials that wouldn't last, but they expect their customers to foot the bill for it.
Companies with reputations for poor customer service always pay the price, and Clarks will be no exception.
Apart from the brands mentioned in these threads...It's not really news - and it's not just Clarks.
A few threads mentioning other brands as well as Clarks
https://forums.moneysavingexpert.com/discussion/4887359
https://forums.moneysavingexpert.com/discussion/4865834
https://forums.moneysavingexpert.com/discussion/4886921
What evidence do you have that Hush Puppies, Ecco, Dunlop, Hotter (to name a few) are taking a different line to Clarks?And the reason for that is that unlike other manufacturers, who care about their reputation, Clarks is taking the line that their customers can basically go to hell.
That's why there's so much bad publicity for Clarks - they made the mistake of using cheap materials that wouldn't last, but they expect their customers to foot the bill for it.
Companies with reputations for poor customer service always pay the price, and Clarks will be no exception.
As for your insistence that I don't know whether the soles will disintegrate, I found this in one of the links above:
I can recognise these soles.I thought I would publicise a phenomenon that shoe manufacturers seem reluctant to publicise. Hydrolysis of thermoplastic synthetic soles.
I opened a shoe box recently containing a virtually new pair of Clarks made shoes, the type with thick synthetic soles. The shoes smelt of adhesive and were sticky to the touch. When I picked them up the soles had totally detached from the upper.0 -
Apart from the brands mentioned in these threads...
What evidence do you have that Hush Puppies, Ecco, Dunlop, Hotter (to name a few) are taking a different line to Clarks?
However much you try, unsuccessfully, to defend the indefensible (did you happen to see the BBC Watchdog programme recently on Clarks and their failure to help their ex-customers?) the fact remains that almost all of the complaints about this issue relate specifically to Clarks.
Some of the other companies you mention may have had similar problems with some of their shoes, but given that pretty much all the bad publicity online relates to Clarks (and not just in the UK either) I think it's reasonable to assume that other companies have taken a less cavalier attitude towards their customers - probably replacing the shoes.
That's what any decent company would do in this situation, where Clarks have used unsuitable materials resulting in shoes disintegrating of their own accord, but Clarks have chosen to tough it out and leave their customers with a sticky mess instead of a pair of shoes. In some cases many pairs of shoes.
Clarks have proved themselves to be a thoroughly untrustworthy company. Not just for using unsuitable materials in the first place, to cut costs and boost the profits of their shareholders, but also for failing to deal with the problem fairly when it surfaced.
I appreciate your additions to this thread, though - it helps to make it more visible in searches and acts as a warning to customers still thinking about buying Clarks shoes.
The advice is clear though - don't!
0 -
It sounds like you are reluctant to accept that other people have had issues with other brands.However much you try, unsuccessfully, to defend the indefensible (did you happen to see the BBC Watchdog programme recently on Clarks and their failure to help their ex-customers?) the fact remains that almost all of the complaints about this issue relate specifically to Clarks.
Some of the other companies you mention may have had similar problems with some of their shoes, but given that pretty much all the bad publicity online relates to Clarks (and not just in the UK either) I think it's reasonable to assume that other companies have taken a less cavalier attitude towards their customers - probably replacing the shoes.
That's what any decent company would do in this situation, where Clarks have used unsuitable materials resulting in shoes disintegrating of their own accord, but Clarks have chosen to tough it out and leave their customers with a sticky mess instead of a pair of shoes. In some cases many pairs of shoes.
Clarks have proved themselves to be a thoroughly untrustworthy company. Not just for using unsuitable materials in the first place, to cut costs and boost the profits of their shareholders, but also for failing to deal with the problem fairly when it surfaced.
I appreciate your additions to this thread, though - it helps to make it more visible in searches and acts as a warning to customers still thinking about buying Clarks shoes.
The advice is clear though - don't!
I assure you that I have had issues with other brands as well as Clarks.
And I have no reason to doubt other posters experiences.
I'm not sure why you seem to do so.
I'm happy for people to find this thread (and the others in my links relating to other brands) and be aware of the problems with certain sole compositions.
Actually, better advice would be:However much you try, unsuccessfully, to defend the indefensible (did you happen to see the BBC Watchdog programme recently on Clarks and their failure to help their ex-customers?) the fact remains that almost all of the complaints about this issue relate specifically to Clarks.
Some of the other companies you mention may have had similar problems with some of their shoes, but given that pretty much all the bad publicity online relates to Clarks (and not just in the UK either) I think it's reasonable to assume that other companies have taken a less cavalier attitude towards their customers - probably replacing the shoes.
That's what any decent company would do in this situation, where Clarks have used unsuitable materials resulting in shoes disintegrating of their own accord, but Clarks have chosen to tough it out and leave their customers with a sticky mess instead of a pair of shoes. In some cases many pairs of shoes.
Clarks have proved themselves to be a thoroughly untrustworthy company. Not just for using unsuitable materials in the first place, to cut costs and boost the profits of their shareholders, but also for failing to deal with the problem fairly when it surfaced.
I appreciate your additions to this thread, though - it helps to make it more visible in searches and acts as a warning to customers still thinking about buying Clarks shoes.
The advice is clear though - don't!
"Don't buy shoes of any brand with thermoplastic synthetic soles." :T0 -
Actually, better advice would be:
"Don't buy shoes of any brand with thermoplastic synthetic soles." :T
That's your viewpoint, and I'm obviously not going to convince you.
If you're still of the view that Clarks is a reputable company to deal with, so be it.
I'm not - and I doubt all the thousands of people Clarks have let down so badly are either.
You can fool all the people some of the time...........0 -
Yes, Clarks really did fool me with my bargain pair of shoes that RRP at £100 that I paid £15 for (small size). :jThat's your viewpoint, and I'm obviously not going to convince you.
If you're still of the view that Clarks is a reputable company to deal with, so be it.
I'm not - and I doubt all the thousands of people Clarks have let down so badly are either.
You can fool all the people some of the time...........
And with soles that I know aren't going to disintegrate. :T
So I'm not really worried about Clarks customer service as I doubt I'll need it.
Remember folks:
and"Don't buy shoes of any brand with thermoplastic synthetic soles." :T
andNot all Clarks shoes disintegrate.I've posted a number of times on this thread that it's not just Clarks.
Be wary about Hotter and Ecco too.... unlike other manufacturers, who care about their reputation, Clarks is taking the line that their customers can basically go to hell.
I think that just about covers it. :whistle:
So, make your own mind up.
But be wary of certain types of soles on any shoes you're considering buying. :think:0 -
You mean this long thread/rant?Clarks may not be the only manufacturer responsible for brand new or little-used shoes falling apart, but they're the ones getting all the bad publicity for it.
I haven't seen any other such "publicity".
Basically, if this firm (and others) get enough complaints and returns then the production of this particular type of heel will be reviewed.
Threads like this serve only as an potential advisory to those few who might read it, but are hardly worth adding to regularly by one individual.0 -
Moneyineptitude wrote: »You mean this long thread/rant?
I haven't seen any other such "publicity".
Basically, if this firm (and others) get enough complaints and returns then the production of this particular type of heel will be reviewed.
Threads like this serve only as an potential advisory to those few who might read it, but are hardly worth adding to regularly by one individual.
Maybe you haven't looked for it? Try putting Clarks shoes rotting into Google - you'll soon find it. Or maybe look at the last series of BBC Watchdog. 0 -
To be fair this is not just Clark's shoes. Just been sorting out some shoes that got put away when I moved house. On 3 the soles have gone, one Saloman have distinigrated, crumbled, the other 2, on a M&S the sole is sticky and has split and the other one a Hawkshead has done the same. All my Clarks from a similar vintage are fine. Just bought 2 pairs of Clark's in the sale will see if they last 20 years like my old ones. The prices with 70% off are not so bad and the fit is better than chinese made ones if you have wider feet.0
-
I had a lovely pair of black patent leather pumps. Only wore them on special occasions. Word them one day after not wearing them for two years. The patent leather disintegrated in front of my eyes and everyone else's that day. Very embarrassing!!!!!0
-
Were they Clarks or another make?I had a lovely pair of black patent leather pumps. Only wore them on special occasions. Word them one day after not wearing them for two years. The patent leather disintegrated in front of my eyes and everyone else's that day. Very embarrassing!!!!!
As Herbie47 has said (confirmation of what I've been posting on this thread since April 2017) it's not just Clarks shoes.It's not really news - and it's not just Clarks.
A few threads mentioning other brands as well as Clarks
https://forums.moneysavingexpert.com/discussion/4887359
https://forums.moneysavingexpert.com/discussion/4865834
https://forums.moneysavingexpert.com/discussion/4886921
And why have you posted the same youtube link twice?0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 351K Banking & Borrowing
- 253.1K Reduce Debt & Boost Income
- 453.6K Spending & Discounts
- 244K Work, Benefits & Business
- 599K Mortgages, Homes & Bills
- 176.9K Life & Family
- 257.4K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards