Clarks shoes, brand new, rotting in their thousands - check your wardrobes now!

[Deleted User]

never had a problem with Clarks shoes: exceptional quality.

Grandmama

Pollycat. No not clarks. Can happen to any make of shoes.

LilElvis

Grandmama wrote: »

Pollycat. No not clarks. Can happen to any make of shoes.

Only if they have synthetic soles.

Doc_N

One of the key issues here is how well companies have dealt with this issue, and the reason Clarks are getting so much bad publicity from BBC Watchdog and elsewhere is that they’ve taken a very cavalier attitude towards their customers and offered them precious little for their wrecked expensive shoes.

Clarks used to have a reputation for quality, and for good customer service, but that was a long time ago when they manufactured their own shoes in Street, Somerset. Times have changed, the shoes are cheap imports sold at high prices, and the people running Clarks are very different from the family who used to run it.

Clarks are struggling at the moment, with store closures and job losses a distinct possibility. If they’d looked after their unhappy customers better they wouldn’t be getting all the bad publicity, and maybe they’d be in better financial shape.

https://www.bbc.co.uk/programmes/articles/5KsBtLRQQH4m2kPvN1w5fYd/clark-shoe

IvanOpinion

I had a couple of pairs of Hush Puppies disintegrate.

[Deleted User]

Who woke up Doc N about this thread? Hadn't been posted on for a year!

foxtrotoscar_2

Moneyineptitude wrote: »

Who woke up Doc N about this thread? Hadn't been posted on for a year!

...it wasn't Doc N who resurrected it...it was Herbie47.

adonis

Perhaps someone should shoo him away.

[Deleted User]

foxtrotoscar wrote: »

...it wasn't Doc N who resurrected it...it was Herbie47.

Perfectly aware who bumped it, I asked who woke Doc N!

Pollycat

Doc_N wrote: »

One of the key issues here is how well companies have dealt with this issue, and the reason Clarks are getting so much bad publicity from BBC Watchdog and elsewhere is that they’ve taken a very cavalier attitude towards their customers and offered them precious little for their wrecked expensive shoes.

Clarks used to have a reputation for quality, and for good customer service, but that was a long time ago when they manufactured their own shoes in Street, Somerset. Times have changed, the shoes are cheap imports sold at high prices, and the people running Clarks are very different from the family who used to run it.

Clarks are struggling at the moment, with store closures and job losses a distinct possibility. If they’d looked after their unhappy customers better they wouldn’t be getting all the bad publicity, and maybe they’d be in better financial shape.

https://www.bbc.co.uk/programmes/articles/5KsBtLRQQH4m2kPvN1w5fYd/clark-shoe

So... the key issues.
Do you know how the other brands mentioned have 'dealt with this issue:?