Clarks shoes, brand new, rotting in their thousands - check your wardrobes now!

Moglex

Doc_N wrote: »

I fully accept that it isn't all types of sole, but I have no confidence whatever in Clarks' capability of getting it right in the future. Their track record is abysmal, and their only interest is in finding the cheapest possible material, regardless of the longer term consequences for customers. They see that as solely a customer problem, not theirs, so why should anybody trust them again?

I strongly suspect that you are wrong there.

I suspect that there is a trade-off between how well the material wears and how long it will survive in storage, and Clarkes have decided that most people will buy shoes, wear them until they tire of them or they wear out, and then throw them away.

I agree that their CS is not what it could be, but they probably (and understandably) feel that putting a warning that the shoes are intended to be worn, and will not survive years (it seems to take at least five years before the soles disintegrate) unworn, in storage, would look a little odd.

Pollycat

Doc_N wrote: »

I fully accept that it isn't all types of sole,

Yay! We got there! :j

Doc_N wrote: »

..... but I have no confidence whatever in Clarks' capability of getting it right in the future. Their track record is abysmal, and their only interest is in finding the cheapest possible material, regardless of the longer term consequences for customers. They see that as solely a customer problem, not theirs, so why should anybody trust them again?

For me, Clarks don't need to get 'it right in the future'.
I'm - speaking personally - happy to buy shoes that I know won't disintegrate (and you have acknowledged that this is the case) for a good price.
The materials in the 3 pairs of footwear I've recently purchased are very good. They would have been good for the original price.
For the heavily discounted price I paid, I've more than pleased.

Taking 'anybody' as 'me', I will trust them to supply me with shoes that I know won't disintegrate at a great price.
My money. My choice.

Doc_N

Pollycat wrote: »

Yay! We got there! :j



For me, Clarks don't need to get 'it right in the future'.
I'm - speaking personally - happy to buy shoes that I know won't disintegrate (and you have acknowledged that this is the case) for a good price.
The materials in the 3 pairs of footwear I've recently purchased are very good. They would have been good for the original price.
For the heavily discounted price I paid, I've more than pleased.

Taking 'anybody' as 'me', I will trust them to supply me with shoes that I know won't disintegrate at a great price.
My money. My choice.

As you say, your choice.

If you choose to place your trust in a company that's proved its inability to use suitable materials, and proved its cavalier attitude towards the thousands of customers it let down so badly, good luck when your shoes fall apart.

Pollycat

Doc_N wrote: »

As you say, your choice.

If you choose to place your trust in a company that's proved its inability to use suitable materials, and proved its cavalier attitude towards the thousands of customers it let down so badly, good luck when your shoes fall apart.

Lordy! Lordy! :wall::wall::wall:
How many more times?

I know the soles won't disintegrate.
I know the shoes won't fall apart.

Pollycat wrote: »

None of the soles are those that degrade (Not all sole types do degrade).

Pollycat wrote: »

The soles will not disintegrate - I do have confidence in that.

The materials in the shoes I've bought - that will be the shoes that you've not seen - are suitable.

Pollycat wrote: »

Your continued refusal to accept that it's not all sole types that disintegrate mean you're either somewhat blinkered or have only bought shoes that have that type of sole.

Well, we've got past this one ^^^^ but...
your continued refusal to accept that some shoes sold by Clarks actually are good value and actually won't fall apart, which appears to be a new argument you've introduced as

Doc_N wrote: »

I fully accept that it isn't all types of sole

means that you are somewhat blinkered and biased against Clarks shoes.
I can understand your position but stop trying to badger me into agreeing with you (other than the points I have already agreed with you on i.e. some soles do disintegrate) ) and to stop buying Clarks shoes.

Doc_N

Pollycat wrote: »

I know the soles won't disintegrate.
I know the shoes won't fall apart.

Actually, because you have no evidence as to how they're going to last:

You think the soles won't disintegrate.
You think the shoes won't fall apart.

The materials in the shoes I've bought - that will be the shoes that you've not seen - are suitable.


And again, you think they are suitable.


I can understand your position but stop trying to badger me into agreeing with you (other than the points I have already agreed with you on i.e. some soles do disintegrate) ) and to stop buying Clarks shoes.

Nobody's trying to badger you into anything. You clearly feel that Clarks, despite their track record of producing self-destruct shoes and failing to help properly all the customers affected across the world, are still a reputable company producing shoes worth buying.

I happen to disagree, as, I'm sure, do all those thousands of people who had brand new shoes fall apart in their wardrobes or on the way to the office.

You have your view, and I have mine. I doubt we're going to agree, but you do of course have the perfect right to maintain your view, and it's not for me to try to dissuade you.

Pollycat

Doc_N wrote: »

Nobody's trying to badger you into anything. You clearly feel that Clarks, despite their track record of producing self-destructshoes and failing to help properly all the customers affected across the world, are still a reputable company producing shoes worth buying.

I happen to disagree, as, I'm sure, do all those thousands of people who had brand new shoes fall apart in their wardrobes or on the way to the office.

You have your view, and I have mine. I doubt we're going to agree, but you do of course have the perfect right to maintain your view, and it's not for me to try to dissuade you.

If you put 'some' in the bits in bold, I wouldn't disagree with you.
In fact, I've said as much many times on this thread, as recent as the other day.

Not all Clarks shoes disintegrate.

Gracie84

And not all shows that disintegrate are Clarks either. Surely shoes are not made to last?

Pollycat

Gracie84 wrote: »

And not all shows that disintegrate are Clarks either.

I've made this point ^^^^ - based on my own personal experience - a number of times on this thread.

Gracie84 wrote: »

Surely shoes are not made to last?

I think the issue is that people have bought shoes, not worn them for some considerable time and when they have got them out to wear have found that the sole has disintegrated.

Pollycat

Quote below from Doc N:

Actually, because you have no evidence as to how they're going to last:
You think the soles won't disintegrate.
You think the shoes won't fall apart.

Actually, I do have evidence because I have shoes bought years age with the same sole composition and they have not disintegrated.
So, I don't think.
I know.

And again, you think they are suitable.

And again, I know the materials are suitable because the same materials have been suitable in the past.

I can pick up a pair of shoes/boots - regardless of brand - and know if the sole will disintegrate. It has a particular composition.

You've clearly never bought as many pairs of shoes/boots/sandals as I have. :rotfl:

Doc_N

Clarks may not be the only manufacturer responsible for brand new or little-used shoes falling apart, but they're the ones getting all the bad publicity for it.

And the reason for that is that unlike other manufacturers, who care about their reputation, Clarks is taking the line that their customers can basically go to hell.

That's why there's so much bad publicity for Clarks - they made the mistake of using cheap materials that wouldn't last, but they expect their customers to foot the bill for it.

Companies with reputations for poor customer service always pay the price, and Clarks will be no exception.