Together Energy?

mikeyorkie10

Ok... this is their procedure per the latest bill:
Advice and Complaints
For free, impartial energy advice you can contact the Citizen's Advice Consumer Service (CACS) on 0845 404 0506 or on the web at https://www.citizensadvice.org.uk/energy. Details are available at https://www.togetherenergy.co.uk/cacs or you ask us for a copy by post. If you feel that our service has not met your expectations, please get in touch so we can put things right:

First: Contact our complaints team at support@togetherenergy.co.uk or 0333 150 1699

Then: If an advisor is not able to resolve your query, you can ask for it to be escalated to a specialist or team leader as appropriate.

Finally: If you're still not happy with our decision, you can contact our Operations Manager for an independent review: write to support@togetherenergy.co.uk, and you will receive a reply within 5 working days.

If you have followed the above steps, but your complaint remains unresolved after 8 weeks, you can contact the Ombudsman Service: Energy on 0330 0440 1624 or https://www.os-energy.org. This is a free and independent service whose decisions we must abide by. You can read our complaints policy at https://www.togetherenergy.co.uk/complaints.

PurpleMoonlight

Many thanks.


I've emailed them this morning pointing out that they have current dual tariffs detailed on their website so there is no apparent reason why they cannot supply me.


We shall see.

Hoof_Hearted

They probably can't supply you because they are a bunch of clowns.

I got my May bill today. They used an estimated reading (150 kWh more), despite giving an actual reading which I can still see on my account.

Their annual projection given on the bill is a joke. Apparently, I will use over 13,000 kWh (over £1,600) during the next year even though I have never used more than 4,500kWh and pay around £600.

The bills are poorly designed as they don't show a carry forward credit or debit separately. The figure is in there, but I don't know any other company who does this. This means the calculation looks wrong.
e.g.
Direct Debit: £50.00
This Bill:...... £60.00
VAT (5%):.... £3.00
Balance:......£23.00

The calculation appears wrong because there is a £10 debit brought forward, which is not shown separately. Bad practice.

Anyway, carp company and I'm off......

PurpleMoonlight

I've received an email today from E.on welcoming me as a customer.

:mad:

Time to register a formal complaint with Together Energy.

Ian011

mikeyorkie10 wrote: »

For free, impartial energy advice you can contact the Citizen's Advice Consumer Service (CACS) on 0845 404 0506 or ...

Note the Citizen's Advice Consumer Helpline phone number changed to 0345 404 0506 on 12 June 2014. The premium rate 0845 number is no longer in use.

mikeyorkie10

Too true @purplemoonlight.... keep us posted. Apologies about the error that @ian011 spotted - I just cut and pasted it from TE!!!8217;s document without checking. Another bit of erroneous data from them!!
Good luck ...

PurpleMoonlight

Complaint submitted this morning.

Counting down eight weeks!

Fromply

Just checked the complaints procedure on their website - and its totally different from what is on the bills!! http://togetherenergy.co.uk/complaints/

PurpleMoonlight

I've just done a quick calculation.

E.on will likely charge me £540 more than Together Energy would have for the 9 months I have been with Together Energy. I was on the standard variable rate with E.on prior to the transfer.

I have a 12 months fixed rate with Together Energy so by the time the transfer back to E.on has been completed, and I have then transferred to someone else, my increased costs are likely to be in excess of £600. Then there is the compensation for the inconvenience of it all...

meherenow

Now over 3 months since my initial contact with the Ombusdman and I STILL cannot access any billing for my new address.

Thankfully my old account has finally been closed (I think) and the £100 they owed me paid back into my account.

Hoping a final push from the Ombudsman can elicit some form of account statement.