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broadband speed

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katsclaws
katsclaws Posts: 399 Forumite
Part of the Furniture 100 Posts
in Techie Stuff
Our internet is very slow. I can't even do a broadband speed check. When I click on internet icon it says 100mbps. But it takes a minute to load one page on desktop pc.
«13

Comments

  • Inner_Zone
    Inner_Zone Posts: 2,856 Forumite
    Part of the Furniture Combo Breaker
    katsclaws wrote: »
    Our internet is very slow. I can't even do a broadband speed check. When I click on internet icon it says 100mbps. But it takes a minute to load one page on desktop pc.

    If you mean the icon on Windows right hand side corner then that will be the speed of the Ethernet card is connected to the router, not the internet speed. You need to run a speed test, why can't you? Even on dial up can run a speed test.
  • grumpycrab
    grumpycrab Posts: 5,026 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Bake Off Boss!
    katsclaws wrote: »
    When I click on internet icon it says 100mbps.
    That's the speed from your pc to router.
    1. has it always been slow?
    2. when did you last turn router off (wait 10 seconds) turn on again?
    3. I assume the pc is connected via a cable to the router? If not try a cable
    4. is there any other device you can connect to the router to confirm speed? e.g. Android or Apple phone
    If you put your general location in your Profile, somebody here may be able to come and help you.
  • blakbruker
    blakbruker Posts: 47 Forumite
    Fifth Anniversary 10 Posts Combo Breaker
    Which ISP are you with and what speed does your contract say you should be getting?
  • RumRat
    RumRat Posts: 5,004 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    edited 24 March 2017 at 8:46PM
    Check your actual speed. HERE...
    Drinking Rum before 10am makes you
    A PIRATE
    Not an Alcoholic...!
  • John_Gray
    John_Gray Posts: 5,843 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Or, more successfully :D : speedtest.net or thinkbroadband
  • were
    were Posts: 632 Forumite
    Someone will soon ask if you have run the FREE Malwarebytes yet? :)
  • katsclaws
    katsclaws Posts: 399 Forumite
    Part of the Furniture 100 Posts
    Thank you everyone for your replies.
    Innerzone, Ihave managed to run a speed test (uswitch) and it says download speed 1.76 mbps and upload speed 17.2. Disttance from Exchange 1.9 miles.
    grumpycrab, it's been really slow for the last couple of days. It's connected via a cable. I will switch off router.
    blakbruker, our ISP is BT Business Broadband. We are not currently in a contract.
    Thanks RumRat and John Gray.
    were, I can install malaware bytes.
  • katsclaws
    katsclaws Posts: 399 Forumite
    Part of the Furniture 100 Posts
    That last reply took more than a minute to load.
  • forgotmyname
    forgotmyname Posts: 32,920 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Connected over WIFI? Often thats the issue over the actual download speed.
    Censorship Reigns Supreme in Troll City...

  • grumpycrab
    grumpycrab Posts: 5,026 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Bake Off Boss!
    katsclaws wrote: »
    it's been really slow for the last couple of days.
    It's connected via a cable.
    our ISP is BT Business Broadband
    forgotmyname wrote: »
    Connected over WIFI? Often thats the issue over the actual download speed.
    Using a cable.

    If nothing's changed in your house - have you rebooted the router yet? - chances are its BT; if you're paying for Business - get them to sort it out.
    If you put your general location in your Profile, somebody here may be able to come and help you.
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