broadband speed

katsclaws

Thanks John Gray and RumRat. I've run malaware bytes and no infected files.

were

katsclaws wrote: »

Thanks were, just had a look. BT, Sky, TalkTalk.

Ha, think you miss the gold, especially the BT FTTC, BT FTTP, FTTP tabs. Ones like BT are often resold by other isps too.

Also rightmove have a broadband checker that supposed to give you the local speed, just look for houses near you. There also is a google maps coverage and speed chart somewhere on the web.

John_Gray

katsclaws wrote: »

Despite using a splitter when we get incoming calls on our business lines the broadband disconnects and then reconnects when the call is finished.

Do you have a microfilter on each telephone socket/extension into which an electronic device (e.g. phone) is connected? *
What you are reporting above is the classic symptom of this not being the case...

If you do have microfilters correctly installed, one (or more, but unlikely) may be faulty. Disconnect everything except on the primary telephone socket, and test the microfilters in turn.

* Here's a BT reference - many others available!
Such as the one from John Lewis.

debitcardmayhem

katsclaws wrote: »

Thanks Andy for the link to malaware bytes.
We have Sky but but no splitter on the Sky box. My mobile is only connected to the internet via WiFi at home. No internet access on my phone when out. No tablets but I have a Kindle Paperwhite. The WiFi on my Kindle and phone is awful when I am upstairs.

There should be a microfilter on every extension socket , unless there is an ADSL faceplate before the extensions are tee'd off

debitcardmayhem

forgotmyname wrote: »

Connected over WIFI? Often thats the issue over the actual download speed.

ISP help desk quoting their prepared script, absolute nonsense. I can get, using wifi, more than 20MBps via my router to my NAS/upstairs pc , that is 160mbps , sadly my ISP can only deliver 45-65mbps to the web down and 18mbps up

RumRat

OP.....Check to see if you can get Virgin fibre as well.....Might as well have all the choices.....;)

katsclaws

Thanks were, John Gray, debitcard mayhem & rumrat.
I'll have a look on Rightmove were.
John Gray, we have a splitter on the business phone line and broadband. Sky is on the home phone line and no broadband on that line. The splitters we have are at least 12 years old. The business line we have had for 12 years as my office used to be upstairs so a new line was installed downstairs.
debitcard madness, I'll look into buying some new microfilters.
Rumrat, Virgin have been installing fibre broadband into the street next to ours.

were

You need to do some due diligence:
(1) run a speed test and capture the results.

(2)unplug every phone, fax, and spare filter on your lines and you may want to put some tape on the items and write on the tape to know what goes where, leaving you with 1 filter and modem, reboot the modem and do a speed test is there a large difference?

(3) with everything unplugged take a phone and unplug the phone cable (not the handset to phone one). Remove the final filter, plug in the cable into the master socket, and the other phone end straight into the router* replacing that cable that goes to the filter. You are left with no phones or filters connected, one phone cable connected to the router, and that is in the master socket. Now run the speed test. Still not much of a difference then it is the line/exchange/BT/isp (most likely, not the modem).


For broadband you do not need filters, but to stop that chirping noise reaching your phone, the filters are used. Filters filter the phone, not the broadband.

A phone line only can power a limited number of devices, also a faulty device can add noise to the line.

*most case the phone and router cables use the same connections and wiring on the pins, but fax/modem cables do not, and I can't speak for the wiring configuration of all phones

katsclaws

Thanks were, I'll do that tomorrow morning.

katsclaws

It's the Exchange I think. Speeds were 1mbps download and 0.5mbps upload. Putting our postcode into Rightmove suggests we can get up to 56mbps. We don't use the internet to watch films or play games. It's mainly emails and internet browsing. I will speak to BT and see what they say.
Thanks everyone for your help and advice.