Telford Bridge Retail Park -Parking fine

uber1923

Hi all,

i was wondering if you can help and give me some advice. I received a letter saying that i overstayed the maximum 3 hours (it says stay was for 3h 45mins ish), now the reason why i had used the retail park was because i had problems with my car and went to drop it off at the Halfords autocentre that is based in that retail park. I left my car in the morning and then went to work, so after the mechanics had fixed the car they took it on a test drive to make sure that it was working correctly and thats what i think triggered the exit time. When they were happy that they had fixed the car, they called me and i then went to pick up the car. I had read some forums where people are saying to ignore it and leave it but what should i do?

I will appeal this as i have proof that i left the car with Halfords but how should i go about this? Should i saying that the car was there for repairs and it was not my fault that it took more than 3 hours for the repairs and then i went to collect after it was ready. Also this week i had to take the car again there for repairs, should i mention that the same thing may happen?

Has anyone had a similar situation with the telford retail park and left the car there at Halfords, what did you do? Was the charge removed?

Fruitcake

What is the name of the parking company please?

Have you read the Sticky thread for NEWBIES. This tells you how to appeal. Do not reveal who was driving. Edit your post to only talk about The Driver and The Keeper, who are two different people as far as anyone concerned.

uber1923

The letter is from Highview parking but talks about "our client" who they don't mention.

Should i contact the Halfords Manager and see what they can do? As im guessing im not the only one who has had this issue?

Umkomaas

uber1923 wrote: »

The letter is from Highview parking but talks about "our client" who they don't mention.

Their 'client' may be Halfords. Highview are more often than not associated with Tesco - is there a large Tesco store on the retail park? It may be there is another major retailer there who has contracted HV. Alternatively it may be a management company with overall responsibility for managing the retail park.

So you will need to do a bit of digging to find out with whom HV is contracted (don't ask HV, they'll be anything but helpful!). Once you've found out you complain to them and ask them to sort it out. They must have contingencies in place to cover extended servicing/repair work with Halfords.

In parallel you appeal to HV as per the NEWBIES FAQ sticky. Don't worry about HV, they are one of the most limp-wristed PPCs stealing oxygen. They can be easily defeated at POPLA with forum help.

You will not be paying this.

Fruitcake

uber1923 wrote: »

The letter is from Highview parking but talks about "our client" who they don't mention.

Should i contact the Halfords Manager and see what they can do? As im guessing im not the only one who has had this issue?

Yes, contact the manager and ask him to sort this out, but also make sure you send the BPA appeal template in blue you will find in the NEWBIES thread blue to Highview.

fisherjim

I would start with a complaint to this guy:

http://www.telfordbridgeretailpark.co.uk/Contact.aspx

uber1923

Umkomaas wrote: »

Their 'client' may be Halfords. Highview are more often than not associated with Tesco - is there a large Tesco store on the retail park? It may be there is another major retailer there who has contracted HV. Alternatively it may be a management company with overall responsibility for managing the retail park.

So you will need to do a bit of digging to find out with whom HV is contracted (don't ask HV, they'll be anything but helpful!). Once you've found out you complain to them and ask them to sort it out. They must have contingencies in place to cover extended servicing/repair work with Halfords.

In parallel you appeal to HV as per the NEWBIES FAQ sticky. Don't worry about HV, they are one of the most limp-wristed PPCs stealing oxygen. They can be easily defeated at POPLA with forum help.

You will not be paying this.

There is no tesco there but where do i start to see who contacted highview?

Half_way

Having a PPc operating with ANPR deices on a retasil park with an on site garrage is ridiculous.
You should contact the PPC and demand that they cancel this charge, likewise you should do the same with Halfrds autocentre.

another approach could eb to play them at their own game, as the vehicle was in the care of Halfords auto centre, tell them that under the requirements of the Protections of freedoms act you require them to provide you with the name and home address of the mechanic who had your vehicle at the time as that individual was the driver of your car at the time, and is now personally liable for the parking charge notice

uber1923

fisherjim wrote: »

I would start with a complaint to this guy:

this seems a good start. i'll send an email today to him and see what reply i get. Thanks

uber1923

"Dear Sirs

Re: PCN No. ....................

I challenge this 'PCN' as keeper of the car.

I believe that your signs fail the test of 'large lettering' and prominence, as established in ParkingEye Ltd v Beavis. Your unremarkable and obscure signs were not seen by the driver, are in very small print and the terms are not readable to drivers.

There will be no admissions as to who was driving and no assumptions can be drawn. You must either rely on the POFA 2012 and offer me a POPLA code, or cancel the charge.

Should you obtain the registered keeper's data from the DVLA without reasonable cause, please take this as formal notice that I reserve the right to sue your company and the landowner/principal, for a sum not less than £250 for any Data Protection Act breach. Your aggressive business practice and unwarranted threat of court for the ordinary matter of a driver using my car without causing any obstruction nor offence, has caused significant distress to me.

I do not give you consent to process data relating to me or this vehicle. I deny liability for any sum at all and you must consider this letter a Section 10 Notice under the DPA. You are required to respond within 21 days. I have kept proof of submission of this appeal and look forward to your reply.

Yours faithfully,"

Do i change this letter where it talks about the signs being difficult to read? And instead talk about sending my car for repairs?

Fruitcake

uber1923 wrote: »

"Dear Sirs

Re: PCN No. ....................

I challenge this 'PCN' as keeper of the car.

I believe that your signs fail the test of 'large lettering' and prominence, as established in ParkingEye Ltd v Beavis. Your unremarkable and obscure signs were not seen by the driver, are in very small print and the terms are not readable to drivers.

There will be no admissions as to who was driving and no assumptions can be drawn. You must either rely on the POFA 2012 and offer me a POPLA code, or cancel the charge.

Should you obtain the registered keeper's data from the DVLA without reasonable cause, please take this as formal notice that I reserve the right to sue your company and the landowner/principal, for a sum not less than £250 for any Data Protection Act breach. Your aggressive business practice and unwarranted threat of court for the ordinary matter of a driver using my car without causing any obstruction nor offence, has caused significant distress to me.

I do not give you consent to process data relating to me or this vehicle. I deny liability for any sum at all and you must consider this letter a Section 10 Notice under the DPA. You are required to respond within 21 days. I have kept proof of submission of this appeal and look forward to your reply.

Yours faithfully,"

Do i change this letter where it talks about the signs being difficult to read? And instead talk about sending my car for repairs?

No, send the template exactly as it is otherwise you run the risk of giving away the driver's details.