Ebico / SSE partnership has ended!

Patr100

I'm slightly concerned because I selected ebico via registering on the website last week (plus billing preference) and yet when I log in , I still get the choose

Undecided
Stay with SSE
Move with Ebico

option as if I never made a decision and even if I select it again ("You will receive a welcome pack in a few days") the option always shows as if I never made a decision.

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Anthorn

Patr100 wrote: »

I'm slightly concerned because I selected ebico via registering on the website last week (plus billing preference) and yet when I log in , I still get the choose



option as if I never made a decision and even if I select it again ("You will receive a welcome pack in a few days") the option always shows as if I never made a decision.

-

Yes, they've got themselves into a fine mess.

I wonder why Ebico thinks it's all worth it. They themselves pointed out that the Equi tariffs were popular. Then they make a pact with RHE to offer cheaper tariffs for customers who are not fuel-poor on WHD while fuel-poor customers have to stay with SSE. I'm not really surprised that SSE took exception to that because they will be forking out WHD while RHE rake in the profits.

I just don't understand why Ebico did it. I'm inclined to think in the face of the lack of information that they did it because they are going to make a bigger profit and they have put profit before customers.

But really, probably like a lot of Ebico customers and former customers I'm just at a loss over why they did it. They don't say.

Anthorn

I don't believe this: I actually got a letter from SSE. At least SSE haven't lost the plot. Name change to SSE Zero Gas and SSE Zero Electric and the tariffs will otherwise remain the same. I wonder what Ebico is going to claim next? Fight! Fight!

Cardew

Anthorn wrote: »

Yes, they've got themselves into a fine mess.

I wonder why Ebico thinks it's all worth it. They themselves pointed out that the Equi tariffs were popular. Then they make a pact with RHE to offer cheaper tariffs for customers who are not fuel-poor on WHD while fuel-poor customers have to stay with SSE. I'm not really surprised that SSE took exception to that because they will be forking out WHD while RHE rake in the profits.

I just don't understand why Ebico did it. I'm inclined to think in the face of the lack of information that they did it because they are going to make a bigger profit and they have put profit before customers.

But really, probably like a lot of Ebico customers and former customers I'm just at a loss over why they did it. They don't say.

Ebico and Robin Hood Energy(RHE) are both non-profit organisations.

I had the Ebico letter on 24 Feb 17 that stated that SSE would not support Ebico tariffs in future and so I signed and sent off the DD mandates for the Ebico/RHE tariffs.

Today I also had the SSE letter, shown above saying 'your Equi tariff' is not closing!

No idea what is happening!

davidanddeirdre

I'm staying with Ebico because of the zero standing charge. This means for low energy users like me, say with solar panels and/or an alternative form of heating to gas e.g. a log burner, and/or a small property, and/or anyone who strives to save energy and wants to see a big saving thereby, they stand to save £££ more on their bills by using less.

[Deleted User]

Anthorn wrote: »

I don't believe this: I actually got a letter from SSE. At least SSE haven't lost the plot. Name change to SSE Zero Gas and SSE Zero Electric and the tariffs will otherwise remain the same. I wonder what Ebico is going to claim next? Fight! Fight!

http://i67.tinypic.com/2ptuuep.jpg

I've just received this letter in the post today too.

Patr100

The letter shown above says "a supplier is not allowed to switch you automatically" but we were already with Ebico not SSE. I chose Ebico years ago due to whatever rate they offered at the time, not SSE who had/have their own rates . SEE were only administering the account on behalf of Ebico eg billing and meter readings etc.
In essence , that letter is saying we are not allowed to switch you but we match our rates to Ebico's arrangement with RHE, rename our tarrif and by default, we will switch you. Ie you will become a SSE customer no longer a Ebico customer .
Exactly what they are accusing Ebico of doing.
As if it wasnt already confusing.
Someone, eg Martin et al needs to help us get some clarity here.

Stuart_W

Cardew wrote: »

No idea what is happening!

The Equipower and Equigas tariffs, supplied by SSE, are being renamed SSE Zero Electric and SSE Zero Gas. The electricity is also increasing in price by 15-20% depending on region on 28th April.

However, if you have chosen to switch suppliers to Ebico Zero, this doesn't apply and you will be switched to being supplied by Robin Hood Energy. "Your tariff is not closing" does not mean your switch isn't being processed.

I have yet to receive any notification that my Equipower and Equigas accounts will be closing. I have submitted my meter reads on my new Ebico Zero accounts today. Perhaps the only way I will know is when a final bill is produced.

Stuart_W

Patr100 wrote: »

.
In essence , that letter is saying we are not allowed to switch you but we match our rates to Ebico's arrangement with RHE, rename our tarrif and will switch you. Ie you will become a SSE customer no longer a Ebico customer .

No, the rates are not matched. There will be a very big difference with electricity between SSE's Zero tariff and Ebico Zero tariff - it will be a 20-25% difference from 28th April.

It is important that all Ebico customers understand that staying put with SSE will mean a big electricity price rise.

Anthorn

Stuart_W wrote: »

The Equipower and Equigas tariffs, supplied by SSE, are being renamed SSE Zero Electric and SSE Zero Gas. The electricity is also increasing in price by 15-20% depending on region on 28th April.

However, if you have chosen to switch suppliers to Ebico Zero, this doesn't apply and you will be switched to being supplied by Robin Hood Energy. "Your tariff is not closing" does not mean your switch isn't being processed.

I have yet to receive any notification that my Equipower and Equigas accounts will be closing. I have submitted my meter reads on my new Ebico Zero accounts today. Perhaps the only way I will know is when a final bill is produced.

Stuart_W wrote: »

No, the rates are not matched. There will be a very big difference with electricity between SSE's Zero tariff and Ebico Zero tariff - it will be a 20-25% difference from 28th April.

It is important that all Ebico customers understand that staying put with SSE will mean a big electricity price rise.

SSE has still not released any information on price rises, no official announcement on their website and still no press release. In fact the letter I received today says that there will be no change to the Equi tariffs apart from the name . Whether that means the tariff prices will stay the same remains to be seen. In fact at this time in the light of the letter received today it's pretty safe to regard the previous letter about price rise to come from Ebico,

At this time it appears that the help lines for both Ebico and SSE are busier than usual so that might indicate confusion and I'm not really surprised.