Premier Inn complaint

Rainbowgirl84

Looking at the OP's posting history they are not inexperienced in booking hotels and really should have known better.

cajef

yorkshirecath wrote: »

I wouldn't mind if I couldn't go through my own fault.
Supposed to be going to an Manchester tomorrow with my Autistic son to do a bit of plane spotting. He is extremely weather phobic so no chance of going.

So you booked a room knowing that your autistic son is extremely weather phobic, not sure how you expected Premier Inn to know that, anyway what did you expect at this time of year it is February not midsummer.

You don't think it is your fault, of course it is your fault knowing the possible problems that could occur you should have booked at the Flexi rate where you can cancel up to 1 pm on the arrival day.

soolin

Thunderbird4 wrote: »

I quite like the twitter interaction. After being told that the OP was told they couldn't cancel the room the next tweet was

"Do you know I have a son with Autism who is phobic with the weather. I will be taking this further"

How are premier inn meant to know that!

Personally if I was reading the twitter feed I would think that reflected badly on the OP not on Premier Inn.

z1a

"I wouldn't mind if I couldn't go through my own fault."
Of course it's your fault - 100%.

kingfisherblue

I'm with everyone else on this OP - it's your fault, nobody else's. I have a disabled son and this means that sometimes I have to consider 'what if?' situations and act accordingly. This is a 'what if?' situation.

* You have an autistic son who is weather phobic.
* You wanted to book a short break to take him to see the planes.
* The break is in February, when weather is likely to be poor.
* You should be thinking 'What if we can't go?' and book accordingly.

That's how I plan.

In addition, as others have said, your thread title is very misleading and unfair.

Here's another 'what if?' situation.... what if you have a think about it, realise that Premier Inn haven't done anything wrong, and apologise for your childish foot-stamping on both here and Twitter?

photome

My guess is the Op may well get her way (i havent read the twitter exchange) and then still go on to complain about premier inn and also use the same tactic again at some point in the future.

It was so simple to avoid by booking a cancellable room, they are usualy only £10 or so more than the saver room anyway.

IMO the OP is setting a poor example to her son

PS does anyone have a link to the twitter feed or a what happened as I dont do twitter

pollypenny

I'll probably get flamed for this, but the OP is not the only one who thinks that a disability means rules or conditions don't apply to him.

OP, Premier Inn prices are reasonable anyway.

System

Early 2014, Dad booked two saver rooms at a PI in early July. 7 weeks before the date, mum broke her hip and had it pinned. So was in no physical shape in visiting where we were originally going or traveling 120 miles.

Dad rang PI call centre 5-7 days before date of stay. Explained the above and was surprised to get his money back.

vikingaero

The big problem is this:

The OP will probably stamp their feet and get their money back because PI and most customers services bow to those who scream and shout.

And as a result those with a genuine complaint will find it harder to get a resolution.

Rosemary7391

vikingaero wrote: »

The big problem is this:

The OP will probably stamp their feet and get their money back because PI and most customers services bow to those who scream and shout.

And as a result those with a genuine complaint will find it harder to get a resolution.

If this happens frequently enough then I guess Premier inn will pull the saver rate altogether, and charge everyone the higher rate.