Bespoke furniture - deposit refund

Cambie

One is prefabricated (look up definition) - double glazed unit and one is not - piece of wood.

wealdroam

Cambie wrote: »

One is prefabricated (look up definition) - double glazed unit and one is not - piece of wood.

Ah right.

So it does depend where that window sill is made - onsite or offsite.

Thanks for the pointer.

Fosterdog

Surely prefabricated would only apply to items already made prior to purchase or to those being made to the exact specification of a display/demo item.

A double glazing unit, while it is fabricated before being installed in a house, is made to the individual size of the gap, the glass sheet would not be cut until the order is placed much like the piece of wood you talk of, same for the lengths of material used for the framework. It is only after purchase these will be cut and fabricated into a final product of the customers bespoke specification.

A sofa on the other hand displayed in a showroom, while it is made to order it should be made to the exact specification of the display or of the alternative materials and sizes offered as standard, these are not bespoke items. Anything that's not standard, say choosing a material from a different range or requesting the sofa to be made 29cm shorter is bespoke.

DoaM

Cambie wrote: »

One is prefabricated (look up definition) - double glazed unit and one is not - piece of wood.

Is the double glazed unit prefabricated before the consumer places an order?

Cambie

Guys you really need to read the legislation and the EU Directive (not the guidance). Nowhere does it mention anything about goods being in stock or not. The only reference made in respect of time is indirectly in the EU Directive where it mentions that the cancellation rights are exempt for non-prefabricated goods.

Remember we are talking about contracts formed in people's houses, the type of contacts which prompted the need for protection and the legislation in the first place!

LilElvis

Cambie wrote: »

Guys you really need to read the legislation and the EU Directive (not the guidance). Nowhere does it mention anything about goods being in stock or not. The only reference made in respect of time is indirectly in the EU Directive where it mentions that the cancellation rights are exempt for non-prefabricated goods.

Remember we are talking about contracts formed in people's houses, the type of contacts which prompted the need for protection and the legislation in the first place!

I can't recall seeing a single post where anyone has talked about items being in stock - even if an item were in stock it could still be modified to meet a customer's personal requirements and therefore be exempt from the right to cancel.

The right to cancel doesn't just relate to contracts formed in the customer's home.

I look forward to many more pages where the debate just goes round in circles .....

..... and you still haven't said in which professional capacity you uphold this legislation.

Cambie

I agree with LilElvis this is going round in circles - too many people are commenting on what they think they know workout reading the legislation.

I thought I could help the many people who are being wrongly told that high value contacts made in their own home have no statutory cancellation rights.

Rainbowgirl84

Cambie wrote: »

I agree with LilElvis this is going round in circles - too many people are commenting on what they think they know workout reading the legislation.

I thought I could help the many people who are being wrongly told that high value contacts made in their own home have no statutory cancellation rights.

That's the fourth or fifth time you've used that word. Do you actually mean CONTRACTS?

Cambie

Yes sorry I do mean contracts - on my phone, fat fingers.

Cambie

How do you edit posts?