Tesco selling food past its used by date by over 10 days

sheramber

We regularly find Tesco's unit prices are wrong.

On one occasion there were three flavours of tins of Tesco juice. 6 tins in a pack and all the same price.
However, the unit price was difference on each flavour ......... and none of them were correct.

After showing it to the manager he said that he found these things very annoying and would get it changed.

If he is not in the store no one else has any authority to change anything or remove any wrong tickets. They just say we can only do what head office tell us to do.


We bought wine that showed a shelf ticket of 6 bottles for a reduced price. However, the till charged the full price. When we queried it they said it was an out of date offer but nobody had removed the ticket.

We got twice the difference back, as by their price promise so an even better deal.

Pollycat

sheramber wrote: »

We regularly find Tesco's unit prices are wrong.

On one occasion there were three flavours of tins of Tesco juice. 6 tins in a pack and all the same price.
However, the unit price was difference on each flavour ......... and none of them were correct.

After showing it to the manager he said that he found these things very annoying and would get it changed.

If he is not in the store no one else has any authority to change anything or remove any wrong tickets. They just say we can only do what head office tell us to do.


We bought wine that showed a shelf ticket of 6 bottles for a reduced price. However, the till charged the full price. When we queried it they said it was an out of date offer but nobody had removed the ticket.

We got twice the difference back, as by their price promise so an even better deal.

Then there's either something wrong with Tesco staff training policies or the manager is having issues with delegating responsibility when he is absent.

Cycrow

Pollycat wrote: »

Then there's either something wrong with Tesco staff training policies or the manager is having issues with delegating responsibility when he is absent.

It's actually nothing to do with training. The pricing is done via a centralised system in head office. In the store I worked at, not even the store manager had access to change anything. We had to do everything via head office. All things like pricing, offers, product location were all out of the hands of the store.

startingout2016

Turns out I wasn't the only one it happened to. Other people have reported them to environmental health so this is one of the shops that is being targeted.

Pollycat

Cycrow wrote: »

It's actually nothing to do with training. The pricing is done via a centralised system in head office. In the store I worked at, not even the store manager had access to change anything. We had to do everything via head office. All things like pricing, offers, product location were all out of the hands of the store.

My point was aimed at the statement in sherambler's post that only the manager 'has authority to change anything or remove any wrong tickets.'

That's a nonsense way of working.
What happens when he's on leave? Or sick? Does the store grind to a halt?

If a store is showing labels that are incorrect they should remove the product, not leave themselves open to adverse press - and even worse, irate customers.
Better that there's a gap in the shelf with a note stating 'item temporarily out of stock' than customers being incorrectly charged.

And it must be the responsibility of the store manager and his/her staff to remove shelf edge labels when the item has come off offer - that's nothing to do with head office pricing.

The fact is that if any retailer is putting products on special offer they should have the processes and procedures in place in store to manage that and ensure that staff change shelf labels at the appropriate time to avoid misleading (and potentially ripping off) customers and to ensure that share holders' profits are not put at risk by giving customers DTD money back (Tesco) or losing customers to other retailers.

startingout2016

That wasnt in response to your post Meer53:)

Art_Deco

startingout2016 wrote: »

Turns out I wasn't the only one it happened to. Other people have reported them to environmental health so this is one of the shops that is being targeted.

What i would like to know is why its ok if it had been reduced to sell it as you put it wasnt on the reduced section,but not ok at full price, either its a health hazard or its not regardless of price.

Pollycat

startingout2016 wrote: »

Turns out I wasn't the only one it happened to. Other people have reported them to environmental health so this is one of the shops that is being targeted.

But are you going to start checking 'use by' dates yourself from now on instead of relying on shop staff?

It really doesn't take the time you think it will take.

Pollycat

Art_Deco wrote: »

What i would like to know is why its ok if it had been reduced to sell it as you put it wasnt on the reduced section,but not ok at full price, either its a health hazard or its not regardless of price.

In the 'reduced' section, it would have still been in date (i.e. the 'use by' date would have been today at the latest) and the OP would have had the option of buying a short date item at a reduced price or a full priced item.

There's nothing wrong with choosing to buy a reduced item that's says 'use by <today>', I do it quite often if it's an item I want, plan to use it quickly and the price is right.

As the OP has pointed out, that particular item should never have still been on sale:

startingout2016 wrote: »

Department for Environment, Food and Rural Affairs
8
18. It is an offence to sell food after the ‘use by’ date. Retailers can however sell products
after the ‘best before’ date provided the product still complies with the General Food Law
Regulation (EC) 178/2002. These prohibit the sale of food which is not of the nature, substance
or quality demanded by the purchaser, or to sell food which does not meet food safety
requirements.
19. Enforcement action may be taken against those who fail to comply with date marking
requirements.

Art_Deco

Pollycat wrote: »

In the 'reduced' section, it would have still been in date (i.e. the 'use by' date would have been today at the latest) and the OP would have had the option of buying a short date item at a reduced price or a full priced item.

There's nothing wrong with choosing to buy a reduced item that's says 'use by <today>', I do it quite often if it's an item I want, plan to use it quickly and the price is right.

As the OP has pointed out, that particular item should never have still been on sale:

Thanks for this, I get confused with this so if the juice said best before they could have still sold it in the reduced section but if it said use by they cant? Edited just read it again! nothing either best before or use by can be past the date is that right.?