Add your feedback on energy supplier Tonik

inspectorperez

Telegraph_Sam said:

Does MSE have any input or influence at least as far as new users switching to Tonik are concerned?  Is there a Government Health Warning equivalent on their website?

There should be! They have been flying by the seat of their pants since January 2020 causing much needless distress to a lot of customers, some of whom will be in the "vulnerable" category.

GlennTheBaker

Talldave said:

GlennTheBaker said:

I had to open a case with the Ombudsman as they didn't (and still haven't) replied to any of my communications going back to 1st May. I switched from Tonik in 2018 but they suddenly enlisted a debt collection agency to chase me for the amount of my final bill (£227) despite the fact I could still log in and view the payment on my online account. 

Today they have finally responded via the Ombudsman, proposing a letter confirming I owe them nothing. 

and compensation for wasting your time I hope?

No compensation. I just want rid of them so accepted. They have until 1st September to act upon their proposal.

GlennTheBaker

GlennTheBaker said:

Talldave said:

GlennTheBaker said:

I had to open a case with the Ombudsman as they didn't (and still haven't) replied to any of my communications going back to 1st May. I switched from Tonik in 2018 but they suddenly enlisted a debt collection agency to chase me for the amount of my final bill (£227) despite the fact I could still log in and view the payment on my online account. 

Today they have finally responded via the Ombudsman, proposing a letter confirming I owe them nothing. 

and compensation for wasting your time I hope?

No compensation. I just want rid of them so accepted. They have until 1st September to act upon their proposal.

Letter received from Tonik Energy today (emailed as a PDF) confirming no debt owed and I will hear nothing further from the debt collection agency. 

UnclaimedEnergy

GlennTheBaker said:

GlennTheBaker said:

Talldave said:

GlennTheBaker said:

I had to open a case with the Ombudsman as they didn't (and still haven't) replied to any of my communications going back to 1st May. I switched from Tonik in 2018 but they suddenly enlisted a debt collection agency to chase me for the amount of my final bill (£227) despite the fact I could still log in and view the payment on my online account. 

Today they have finally responded via the Ombudsman, proposing a letter confirming I owe them nothing. 

and compensation for wasting your time I hope?

No compensation. I just want rid of them so accepted. They have until 1st September to act upon their proposal.

Letter received from Tonik Energy today (emailed as a PDF) confirming no debt owed and I will hear nothing further from the debt collection agency. 

With about 2 weeks to spare, normally suppliers wait until the final hour before doing anything about it - gotta be at least something positive about that?

g8alq

Please stay away from Tonik, at first they were ok but last 9 months awful. I did energy switch away from them as of July 16 2020. They are still billing me on my DD despite having over £200 credit and I can't get any response to e-mails. A phone call was unhelpful just told me their system still showed me as customer. This despite having e-mail in July from them saying I was leaving and my new supplier telling me switch is done and who is also taking payments by DD. So now I am paying 2 suppliers at same time. Tonik systems are chaotic and unreliable, worst experience I've had in 20 years with an energy supplier. STAY AWAY

Telegraph_Sam

Why, why don't you (and others) CANCEL the direct debit with your bank????  I did this previously when my credit balance with Tonik got unreasonably high, and I suspended the payments till the balance was restored.

Gerry1

g8alq said:

So now I am paying 2 suppliers at same time.

Find out who's really supplying you.

Find My Gas Supplier

For electricity, visit Find My Network Operator then visit your DNO's website.

ppppenguin

Not only can you cancel a direct debit you can also tell your bank that DDs have been incorrectly taken and they will refund them. Cancellation is easy. You just do it online or however else you bank. For the refund you may have to explain to the bank why the DDs were incorrectly taken. Don't abuse the DD guarantee on legitimate DDs as that will cause trouble.

https://www.directdebit.co.uk/DirectDebitExplained/pages/directdebitguarantee.aspx

Telegraph_Sam

In my case all it took (with First Direct) was a quick phone call. No great explanations were required.  I don't think the supplier(s) would have much of a case for objecting if the account had more than a very modest credit balance in it.  D/D's can of course be re-instated once normality has been re-established. If suppliers were more aware of consumers inclination to go this route they might take a more reasonable attitude towards setting them at realistic levels in the first place, but I suspect they just trade on the fact that most customers will be too lethargic to take any action.  Call me a cynic.

MWT

Telegraph_Sam said:

I don't think the supplier(s) would have much of a case for objecting if the account had more than a very modest credit balance in it.  D/D's can of course be re-instated once normality has been re-established. If suppliers were more aware of consumers inclination to go this route they might take a more reasonable attitude towards setting them at realistic levels in the first place, but I suspect they just trade on the fact that most customers will be too lethargic to take any action.  Call me a cynic.

It is a contractual obligation to maintain an active DD with a lot of tariffs these days so cancelling the DD can cause a supplier to legitimately move you to a more expensive tariff.

Much better advice to manage your payment to keep it around EAC/12 so the balance doesn't get higher than needed to cover your total annual costs.