Vodafone E-billing

peterstannard

Just rang up to ask for them to send me paper bills aswell as the online billing, and the Geordie lad said he had been told its one or the other!

newlywed

I signed up for online billing months ago - and I still get paper bills with itemisation and can't see any £1.50 charge added

jimsmum

I am totally p!ssed off with them too :mad:
Just a word of warning though, when you log-in to your online account
DO NOT BELIEVE HOW MANY MINUTES YOU HAVE LEFT.
Even when you dial 191 for the text message that shows you'r current estimated bill amount don't believe it!!
When you phone customer services to ask the information about your bill,how many minutes you have left etc, do not believe it :mad:

3 months ive been stung now ( i should have learnt my lesson i know but i'd never had a problem in the 4 years ive been with them)
Got told by CS, 191 text messgage and online completely different amounts and as it happened they were all wrong :T yay!
resulting in yet another high bill this month.(£82)

I had written a letter to cancell my contract on the 20th October (when its up) and they keep calling me to ask why ????
ive had about 10 phone calls now.

Are they having a !!!!!!! laugh!

Sorry,rant over :rotfl:

Hopefullyuseful1

Hi, I'm sorry that you've all had the online billing problem with itemisations. We do expect to have online billing up and running again in mid October. In the meantime we're happy to send out copies to you free of charge on request.

For cash back claims, when you read the cash back terms for these companies it will tell you that you need original bills. If you register for online billing it does say that you won't get paper bills if you sign up. This means that you don't get an original paper bill. After the bill date you can only get a copy. Something to bear in mind if you enter into a cash back deal, have paper billing until you've had your full cash back redemption.

Vodafone can't honour cash back deals for customers who are rejected for cash back claims because the cash back offer is done by the agent separately and is not related to Vodafone. The agent will have had their commission from Vodafone for your connection and they honour the cash back themselves.

If you want to get in touch by e-mail, click here and we can send you copy bills out free of charge. If you put FIT135 in the body of your e-mail somewhere, this will get to the specialist forum team who can print your bill off in the office and physically send it out for you so we know it has been sent to your billing address.

Hopefullyuseful1
Vodafone UK

MyRubyRed

Could Hopefullyuseful1 declare whether or not he/she is a Vodafone employee please.

Sid_Harper

MyRubyRed wrote: »

Could Hopefullyuseful1 declare whether or not he/she is a Vodafone employee please.

Doesn't their signature fulfil this?!

I was told much the same for my on-line billing which I signed up to to try and get an on-line indication of minutes available. I then switched it back to paper bills and ditched the online access altogether because of cashback implications.

Mrs_Money_Penny

I have had trouble with my bills. They are never available on line. I was told by vodafone that to have a paper bill it would cost me £1.50 a month. I also need mine for a cash back claim. I can't see this charge on my bill though.

faza20

Copy invoices cost £1.50 per month, however we’re happy to send them to you free of charge while our online billing is down.
If you’d like paper billing set on your account until the online billing is fixed, we can also do this free of charge.
Follow the instructions from Hopefullyuseful above, as he tells you how to get in touch.

Faza20
Vodafone UK

peterstannard

Just an update, was on the online billing earlier and more of it is working.

faza20

It's now working for some customers, however it isn't completley resolved. Our engineers are still aiming for mid October for a total resolution.

Faza20
Vodafone UK