Vodafone E-billing

MyRubyRed

Hi. Is anyone else having the same problem as me in being able to access their on line bill? The system has been down for ages and everytime I call Customer Services I am told it will be up and running in a couple of days but it isn't. Paper billing doesn't suit me (I'm away from home for weeks at a time) and their ability to provide an online system is the reason I am still with them. Any advice please, Vodafone are ignoring me

peterstannard

This is annoying me too. If its not fixed in a few days I will be telling them to send me paper bills at no extra cost (presumably they charge extra normally). How am I supposed to manage my account!

Sorry thats no use to you but I've been thinking the same for months.

MyRubyRed

Peter
Glad to know it isn't just me! Paper bills useless to me only at home 1 week out of 10. When I shouted was told if I didn't pay (without opportunity to check bill paper or otherwise) I would be disconected. I have 3 contracts - some Customer Service eh. Stay in touch and let me know how you get on!!!!

peterstannard

RRD

Just set up a Facebook group. The HSBC one didn't have too many members but seemed to get them to take notice. Maybe it'll work in this case.
http://www.facebook.com/group.php?gid=5120737619

How long has it been not fully functional, I can't remember it working fully since I've joined which was about 3 months ago. So I can't see it being "fixed" in the next few days to be honest.

Alltheloginsaretakenappar

peterstannard wrote: »

This is annoying me too. If its not fixed in a few days I will be telling them to send me paper bills at no extra cost (presumably they charge extra normally). How am I supposed to manage my account!

Sorry thats no use to you but I've been thinking the same for months.

No, they don't charge extra. I asked for paper bills alongside the online billing as I need them for cashback claims and they said they have no problem with this. The paper bills are automatically cancelled when you sign up for online billing so you then just need to call them to have them reinstated.

A lady at vodafone told me yesterday that they had completed their upgrades to the online billing system and it should be fully working in the next few days. But then I was also told that a month ago, so I'll believe it when I see it! I've been using it about 1 1/2 months and only once managed to view the itemisation.

peterstannard

Alltheloginsaretakenappar wrote: »

No, they don't charge extra. I asked for paper bills alongside the online billing as I need them for cashback claims and they said they have no problem with this. The paper bills are automatically cancelled when you sign up for online billing so you then just need to call them to have them reinstated.

A lady at vodafone told me yesterday that they had completed their upgrades to the online billing system and it should be fully working in the next few days. But then I was also told that a month ago, so I'll believe it when I see it! I've been using it about 1 1/2 months and only once managed to view the itemisation.

Thanks for the info, I'll be ringing up tomorrow then. Still really annoying and in RubyRed's case very inconvenient.

elisebutt65

I spoke to someone today and she said that it will be about mid-October when it is up and running again - so maybe finally someone who's telling the truth???

I'm really p@ed off anyway as I cancelled the hyper expensive insurance last month and had a letter to that effect and am still being charged for it!! I can see my bill but not the itemisation. Plus, despite 200 free minutes, I have been charged £62 for calls!! And now I can't even see why to question it!! I know I went to Spain but I made 2 phone calls whilst I was there!!!!

Gahh!

Wannasave

Alltheloginsaretakenappar wrote: »

No, they don't charge extra. I asked for paper bills alongside the online billing as I need them for cashback claims and they said they have no problem with this. The paper bills are automatically cancelled when you sign up for online billing so you then just need to call them to have them reinstated.

A lady at vodafone told me yesterday that they had completed their upgrades to the online billing system and it should be fully working in the next few days. But then I was also told that a month ago, so I'll believe it when I see it! I've been using it about 1 1/2 months and only once managed to view the itemisation.

Can I ask how you are dealing with the fact that your cashback claim will be rejected if you don't submit the required Vodafone bills on time?? When I complained that Vodafone hadn't sent my latest bill they told me to register and download it which is how I discovered that it doesn't work. Vodafone eventually (after my frequent complaints)posted a copy bill which is not accepted by cashback company and in any case the cashback deadline had expired after the 2 weeks the copy took to arrive.

Alltheloginsaretakenappar

Wannasave wrote: »

Can I ask how you are dealing with the fact that your cashback claim will be rejected if you don't submit the required Vodafone bills on time??

I am not expecting that to happen, however I am doing all I can to cover myself in case it does! I was told that the bills will not have copy written on them. I haven't asked for old bills to be sent - it is next months bill that will be needed for cashback. Even after the reassuring phonecall to vodafone I am putting it in writing to them also - the fact that they have assured me that they will send the bills and they will not have copy written on them, the fact that I need the paper bills for a cashback claim and if they do not send them it will void my claim at a cost of £xx, also the fact that the online billing hasn't been working for some time and therefore is not an adequate replacement for paper bills. So if it all goes wrong and my cashbak claim is rejected due to vodafone not sending the original bills as agreed then I would expect to be able to put in a claim against vodafone. Any constructive comments on this are welcome

Wannasave

Thank you for the info and sorry for my late response. I may have fallen short by not immediately putting all facts in writing to Voda - I felt that lengthy phone calls on four different days, chasing non-arrival of bill would have been enough but all I got was 4 COPIES arriving together almost 2 weeks after the promise to resend.

It sounds like you've taken all the right steps and I would encourage any other money saver suffering the same problems from Vodafone, to copy you (I wish I had). I was planning to admit defeat but I might take encouragement from your comments and claim against Voda. If anyone else is put in similar difficulties by Vodafone (£255 worth in my case) I understand that http://www.hmcourts-service.gov.uk/cms/1046.htm enables an effective and reletively easy route to making an on line claim, I will have a closer look at this and report any progress if I take it up. Good luck with your own case - hope you make your deadline.

peterstannard

Wannasave wrote: »

Thank you for the info and sorry for my late response. I may have fallen short by not immediately putting all facts in writing to Voda - I felt that lengthy phone calls on four different days, chasing non-arrival of bill would have been enough but all I got was 4 COPIES arriving together almost 2 weeks after the promise to resend.

It sounds like you've taken all the right steps and I would encourage any other money saver suffering the same problems from Vodafone, to copy you (I wish I had). I was planning to admit defeat but I might take encouragement from your comments and claim against Voda. If anyone else is put in similar difficulties by Vodafone (£255 worth in my case) I understand that http://www.hmcourts-service.gov.uk/cms/1046.htm enables an effective and reletively easy route to making an on line claim, I will have a closer look at this and report any progress if I take it up. Good luck with your own case - hope you make your deadline.

https://www.moneyclaim.gov.uk