littlewoods: only use codes that are sent to you!

delmontebanana

Got my one cancelled too, I'm gonna write a nice letter to them tomorrow with the order stamped to it.

To be honest, these guys don't have a leg to stand on, even with their 2.3 clause, which to be honest, is totally ropey.

"Prove that the voucher was issued to you personally", what court in England will be able to prove that?!

babette1970

I agree totally their 2.3 clause is really ropey.
here it is all for all to see:

2.3 Where you have redeemed a promotional code or any other offer ("a Code") against your order, acceptance of this order is subject to our verifying that the Code has been issued to you personally, that you comply with all the terms of the offer and qualify for the Code. In the event that the Code has not been issued to you for your personal use or you do not qualify for the offer, the price of the order will be adjusted notwithstanding any email or other confirmation that you receive.

As I said to the " nice lady " is it that they decide if a code isn't valid 2 3 or even 12 months later ? No answer was given ....
Mind you 2.2 is better :

2.2 When you submit an order to us on our website you will receive a 'bounce back' confirmatory email of this order saying that we are processing your order. You will then receive a second email from us acknowledging your order and giving you estimated timescales for delivery. You should check both emails for accuracy and let us know immediately if there are any errors. Neither of these emails constitute acceptance of the order by us. Your order will be accepted by us (and a contract will then be formed between us) when we despatch the goods to you. Title to the goods will pass to you on delivery.


As far as I am concerned they accepted what I had paid my order was despatched and we had a contract, ie : what I had ordered for the price I paid there and then.... no come backs a few months later.

diesel9181

i got the same letter last week saying my voucher was cancelled from July. I called them straight away and put in a complaint. was told somebody would call me back within 48 hours (still waiting) i bet they add a late payment charge to the bill aswell!!!! i said i was not going to pay as they accepted the payment months ago. I dont think they can legally claim the money back if their voucher system is at fault?

ffacoffipawb

diesel9181 wrote: »

i got the same letter last week saying my voucher was cancelled from July. I called them straight away and put in a complaint. was told somebody would call me back within 48 hours (still waiting) i bet they add a late payment charge to the bill aswell!!!! i said i was not going to pay as they accepted the payment months ago. I dont think they can legally claim the money back if their voucher system is at fault?

I agree.

I am so confident that I have made BBC's Watchdog aware of this thread and similar ones on hotukdeals.

sarahg1969

Clause 2.3 doesn't assist them at all.
Acceptance is subject to them verifying the code.
Once the contract is done and dusted - you've paid, they've received the money and sent you the goods - they can't then go and change the terms. By then they have had ample time to verify the code, and should have done so before concluding the contract.

danger_mouse_2

Just my understanding of this situation here but...............

when using a card dont they take the full amount and then REFUND you the £25, surely if u give them the money and they refund you the voucher value that will be seen as them accepting you can use it, if not they wouldnt refund you the vouchers value in the first place!

maemaesmummy

Yes the nail on the head so to speak..... alao they say they verify before processing order and contact formed once goods are despatched...

I think they are trying to recoup some cash and some people will just pay up.. but if it came to it ... in court they wouldnt have a leg to stand on... their T&Cs dont cover them in this instance....

Money taken... voucher cost refunded.. goods sent... contact formed.. if you couldnt use the code then they shouldnt have refunded the amount...

ffacoffipawb

maemaesmummy wrote: »

Yes the nail on the head so to speak..... alao they say they verify before processing order and contact formed once goods are despatched...

I think they are trying to recoup some cash and some people will just pay up.. but if it came to it ... in court they wouldnt have a leg to stand on... their T&Cs dont cover them in this instance....

Money taken... voucher cost refunded.. goods sent... contact formed.. if you couldnt use the code then they shouldnt have refunded the amount...

Indeed, I have sent an e-mail (its probably a bit repetitive, written in a bit of a hurry, but is hopefully straight and to the point and they should realise I am a bit pee'd off and won't take this !!!!!! off them) to their solicitor [EMAIL="anne-marie.groarke@littlewoods.co.uk"]anne-marie.groarke@littlewoods.co.uk[/EMAIL] as follows:-

=========================================================

I have received your details, as one of Littlewoods' in-house lawyers, from the hotukdeals web site, where many people are being hit by what I consider to be an illegal act by Littlewoods, namely the variation of a completed contract two months or more after the contract was completed.

I have just received my latest statement whereby a voucher which I redeemed 2 months ago has been cancelled and that you want me to pay an extra £25 for the goods I received in July.

I entered into a contract with you, which was completed 2 months ago. You supplied me with the goods, and I paid the price you asked including a voucher. You have no right to change your mind weeks down the line, and say actually you don't want me to use that voucher after all and am billing me another £25 as "Voucher cancelled". Indeed I imagine this is totally illegal and contravenes the unfair contract terms law.

I expect this illegal charge / deduction to be removed from my account forthwith and then I want the account closed as I do not wish to do business with a company that treats customers in this way. Alternative, please refund the amount I paid for the goods and arrange for collection of the now worn and frayed pairs of jeans I bought from you.

As for supplying the details of the offer I received (which your call centre want me to do), it is unfair and unacceptable to ask this 2 months down the line as I don't keep mailshots / spam e-mails for more than a few days. As far as I am concerned when the website accepted the voucher and the order and you supplied the goods then the contract is complete. You cannot come back 2 months down the line and demand another £25. If the order was not acceptable your computers should not have accepted it and you should not have supplied it. End of story as far as I am concerned.

If you want to take me to court so be it. I think I will win. Your T&c 2.3 (which says you can cancel any discount) does not override consumer law....

2.3 Where you have redeemed a promotional code or any other offer ("a Code") against your order, acceptance of this order is subject to our verifying that the Code has been issued to you personally, that you comply with all the terms of the offer and qualify for the Code. In the event that the Code has not been issued to you for your personal use or you do not qualify for the offer, the price of the order will be adjusted notwithstanding any email or other confirmation that you receive.

The contract completed when the order was paid for and received by me at which point legal title to the goods passed to me. You cannot come back 2 months down the line and demand another £25. If you wanted to cancel the voucher when the order was made, I could have made a decision as to whether to proceed with the order or not. In which case I would have chosen the "not" option.

Please refund the £25 illegally charged to me account and then close it. A copy of this e-mail will be sent to BBC's Watchdog and Sefton Trading Standards if I do not get a proper response from you by the end of the week.

Customers should not be made to pay for your lack of investment in computer systems.

If you want to see me in court, I look forward to it. I will also require compensation for loss of earnings as part of my claim.

=========================================================

PS: www.moneyclaim.org.uk anyone?

gabycat

Thanks. i hope you don't mind but have emauiled anne-marie, using your letter as a template

belleabi0405

I have just spoken with Littlewoods and the mood seems to be one of regret from the call centre bods as I didn't even need to rant before I was told that I would receive a letter from the head office within days and that my details will be passed on to them for this to be actioned.

Apparently the e-mail department are advising head office that terms and conditions relating to any code are sent along with the order confirmation e-mail but I assured them that (at least in my case), there is nothing in my confirmation e-mail relating to the use of promotional codes. It seems to me as if people are trying to play the blame game and we the customers are getting penalised, whatever you do don't pay it just yet if you are thinking of doing so.

I think this will get worse before it gets better although many people here seem up for a fight and surely there's an angle here that Littlewoods are encouraging people to get into debt by offering discounts only to those willing to open and service a credit account.

Will be interesting to see what happens next.

By the way I was asked where I got the code and I actually got mine from their website (I heard about it on here mind you) and I think this adds more weight to a case against them.