Jet2 Holiday Disaster

FBaby

How the h**l can some Dr who is not present diagnose an illness and declare said child Unfit to travel???

And how the h**l would you, unless you are medically trained know better?

The reality is that you couldn't be sure that it was just nerve and that it wasn't the start of a nasty bug that could then have afflicted many people on the plane, some who might be vulnerable, and who could have ended up very ill.

Unfortunate incidents happen, no point in putting the blame on others. If I'd been due to travel on this flight, I would have been impressed with the decision and praised the company's professionalism saving me the potential risk of my entire holiday being ruin one person. It's a matter of which side of the fence you sit on.

Bogalot

blindman wrote: »

How the h**l can some Dr who is not present diagnose an illness and declare said child Unfit to travel???

Child vomits once and then is fine.

Totally unreasonable.

Contact Jet2 stating you will expect them to pay all costs for the delay and if no response LBA calim costs back via MCOL.

The court will follow expert opinion - Medaire.

Would you be willing to fund the OP in finding an expert witness to support your viewpoint?

mikeeboy

I think the issue here is the supplied insurance policy, although if you do a quote, when you choose which type you want it clearly says that the excess is per person.

I'm sure the Captain was just following procedure.

blues

I think they made the correct decision. If it were norovirus for example, why should the rest of the flight be put at risk of catching it. I also wouldn't want to be sat near an ill, vomiting child on a plane!

Fair_One

Thank you for your replies. Their have been a few tough lessons I have learned here and the benefit of hindsight is a marvelous thing, but ultimately I don't want other people to go through what happened to us, it was very upsetting and expensive.

The captain of the aircraft was only doing as he was told, but my issue with this is that their is no scope for him to conduct a dynamic risk assessment and make a judgement call. He gets paid a lot of money to make decisions and in our case it was very obvious that there was nothing wrong with my daughter. And as someone has since pointed out, if had been more serious or highly contagious then it would have been passed around whilst we were held in the departure area and other people coming down with a bug would have been a done deal by the time we had boarded the aircraft.

As for the insurance! Another lesson learned. But who reads and in some cases understands all the small print? I like a lot of people I have spoken to, would expect the policy sold by Jet2 to be fit for purpose and to cover me for this type of incident. I was even asked by the Jet2 duty manager at Manchester if we had insurance, and when I confirmed that we had theirs she reassured me that we would be okay, however I know she isn't responsible for ever part of the business and was only trying to put our minds at ease.

The insurance company themselves told me over the phone that I couldn't claim as I wasn't covered for this type of curtailment, yet I submitted the claim and they processed it only not paying out due to the policy excess. This for me just fuels my suspicion that insurance companies are con artists, very happy to take your money but create or find any loophole or reason not to pay out.

I suspect Bogalot is right, the best I can hope for is a good will gesture in this case but I'm not holding my breath. If I get a result I will let you know but I doubt a large company like Jet2 will be bothered about one upset family.

Thank you again, some of you comments have helped me put a few things into perspective and see through the red mist.

Bogalot

The captain ultimately takes the decision, but in doing so they will consult those with more specialist knowledge. In the same way he would consult with an engineer if there was a technical fault, he might know what the problem is but it is not his specialist area so he defers to their expertise.

In a different scenario you might have a hospital consultant that sees a problem outside of his specialism. He might know how to treat it, but he'll ask for input from the relevant specialist to be sure.

With insurance people don't understand the difference between an advised sale and an off the shelf product. You bought the latter, a pre made chocolate cake. If you want the custom made birthday cake then you need to see a baker, or in the case of insurance a broker that will look at your individual needs and expectations and tailor a policy accordingly.

(I have no idea where the cake analogy came from, but I'm hungry now!)

tamiami

Surely lots of little kids and babies throw up, especially babies, do they stop all of these from flying. Lots of kids get over excited, tired, eat a bit of crap airport food and throw up. You know if they are ill as they would have a temperature etc. A one off issue of sickness and then the kid is off running around again would not give the impression of Novovirus.

peachyprice

Good on Jet2, having had a holiday ruined by a stomach bug, most likely caught when my daughter used the airplane toilet after a woman had been sick in there I wish more airlines were more vigilant.

PeacefulWaters

tamiami wrote: »

Surely lots of little kids and babies throw up, especially babies, do they stop all of these from flying. Lots of kids get over excited, tired, eat a bit of crap airport food and throw up. You know if they are ill as they would have a temperature etc. A one off issue of sickness and then the kid is off running around again would not give the impression of Novovirus.

I've been on dozens of family holidays, using package companies during school holidays, and have no recollection of any kids vomiting in the airport or departure area.

martindow

Andypandyboy wrote: »

We recently flew with Jet2 and on our return flight one of the crew was full of a running cold and in her own words"couldn't breathe" as she handed out snacks and drinks. True to form both me and my partner got the cold, (and it was a stinker), and passed it through our family. I would be interested to know what the rules for staff are in these circumstances.

A lot of airlines have staff on very limited contracts and poorly paid. I can imagine that in those circumstances staff are going to sometimes work shifts when they are unwell being in such an insecure job.