Tesco Bank

System

Having read some of the threads on here - you'd think people are dying.

They took out a loss leading product, from a bank run by a mismanaged supermarket, all whilst expecting a quality product.

TheBanker

Heng_Leng wrote: »

They took out a loss leading product, from a bank run by a mismanaged supermarket, all whilst expecting a quality product.

To be fair, simply expecting to be told the truth is not a high standard of quality.

It is also a bank that said, and still says "We're here to make banking and insurance simple and rewarding. We offer products and services that help you be smarter with your money and we're proud to say that our six million customers are at the heart of everything we do."

I am afraid I cannot agree with that statement.

My card is still blocked at ATMs despite being told by text and on the phone it wasn't. I've just called back to complain and the woman said as far as she knew all the blocks were lifted. She's put me on hold while she talks to someone.

She's just come back and said there was a block on my card, but it's now been lifted so I can go back to the ATM and try again!

xylophone

Partially agree, however, my long cool look makes me question whether the risk to my ID is worth it for 3% no strings attached.

But how much more secure is one's ID elsewhere? Tesco and its customers are the victims this time - whatever flaw was exploited (whether human or technical) could exist within other banks' systems.

TheBanker

xylophone wrote: »

But how much more secure is one's ID elsewhere? Tesco and its customers are the victims this time - whatever flaw was exploited (whether human or technical) could exist within other banks' systems.

Not could, but almost certainly does. In the end we are protected from fraud by the regulators, the issue I have is not fear for my money or details, but the inconvenience Tesco have caused with their very poor response, mis-leading information and terrible communications.

hoc

Why are they only sending texts and not also emails as they were initially?

Why are they offering compensation to some but not others?

Inconsistency such as this and poor communication is inexcusable. This has nothing to do with staffing levels against an unprecedented attack.

Muttleythefrog

TrustyOven wrote: »

Dunno what you are doing wrong, but my Tesco debit card worked as usual. Though I only tried it with Chip & Pin.

They'll be doing nothing wrong... many report failure to get cash or use chip and pin function despite information contrary. Now in recent hours they've texted saying all function restored and cards fully usable. Unfortunately people are now reporting that this also is a lie and have tried to use their cards following the latest 'everything now fine' text without success. On compensation... people probably should complain. Incredibly.. given the circumstances... a Tesco Bank employee took it upon themselves to respond to my facebook message via phone.. even though that message contained no identifying information other than what I wrote (no account specifics) and my name. So they've investigated who I might be and then tried to contact me... this to me seems a wide open door to fraudsters (and I see others making similar complaint).... it took me some time to convince myself they were a genuine employee. Seriously they're utterly hapless... after agreeing compensation and where it should be sent... they duly sent it to the wrong account.

Archi_Bald

I am not trying to defend the Tesco communication - it could have been better. I am in agreement with people that we should be told what went wrong but there is now a criminal investigation underway, led by the NCA and supported by the NCSC. Like with all criminal investigations, there won't be any running commentary and we just have to be a little patient.

https://www.ncsc.gov.uk/news/tesco-bank-incident

LeFigaro

anyone know how to email tesco bank? I cannot find any form or something!

TheBanker

LeFigaro wrote: »

anyone know how to email tesco bank? I cannot find any form or something!

They didn't have one originally and were referring customers who could not get through by phone to contact them, bizarrely, by Twitter. However they have published a new update overnight which includes the address customerrelations at tescobank dot com

robotrobo

hoc wrote: »

Why are they only sending texts and not also emails as they were initially?

Why are they offering compensation to some but not others?

Inconsistency such as this and poor communication is inexcusable. This has nothing to do with staffing levels against an unprecedented attack.

Tesco Bank .
Beaware, i recieved a phishing email today ,asking if i want a £80 reward, its a con, so please take care & do not open.:)