Can't get a contactless Debit Card

Djene

Hi, for some reason my partner can't seem to get a contactless Debit Card from Bank of Scotland.

She has a contactless credit card with them, overdraft and savings. Plus her wage goes into this account, and she's had the account for years.

We've tried a few times at the Bank to order one, which they do and say it will be with you in the usual 3-5 working days. But, when it comes its always non-contactless, with the old Visa logo too. This has happened about 3 times now, and seems really odd.

They have even gone on to the card ordering section, where it lists all the types of card they can order for you, such as swipe & sign etc. We've seen them select the contactless card, but still its non-contactless.

Any help would be great.

Oakdene

Could be down to the type of bank account that is held. I have two with Natwest, one I can get a contact less card with & one which only allows a chip & pin style

System

What picture does the debit card have?

Any with a picture of the Glasgow Armadillio are usually online and the offline card (which can be contactless) has a picture of the Standing Stones on Orkney.

Djene

It's a Platinum account with the Falkirk Wheel.

Dobbibill

Try ringing and ask CS to do it.
It should be possible to have it for a Platinum account.

System

It's most likely the branch staff are ordering the wrong card type.

I doubt the phone staff will order a new card type nor would they even have the skills to even do so.