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Can't get a contactless Debit Card

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Hi, for some reason my partner can't seem to get a contactless Debit Card from Bank of Scotland.

She has a contactless credit card with them, overdraft and savings. Plus her wage goes into this account, and she's had the account for years.

We've tried a few times at the Bank to order one, which they do and say it will be with you in the usual 3-5 working days. But, when it comes its always non-contactless, with the old Visa logo too. This has happened about 3 times now, and seems really odd.

They have even gone on to the card ordering section, where it lists all the types of card they can order for you, such as swipe & sign etc. We've seen them select the contactless card, but still its non-contactless.

Any help would be great.

Comments

  • Oakdene
    Oakdene Posts: 2,560 Forumite
    1,000 Posts Combo Breaker
    Could be down to the type of bank account that is held. I have two with Natwest, one I can get a contact less card with & one which only allows a chip & pin style
    Dwy galon, un dyhead,
    Dwy dafod ond un iaith,
    Dwy raff yn cydio’n ddolen,
    Dau enaid ond un taith.
  • System
    System Posts: 178,331 Community Admin
    10,000 Posts Photogenic Name Dropper
    What picture does the debit card have?

    Any with a picture of the Glasgow Armadillio are usually online and the offline card (which can be contactless) has a picture of the Standing Stones on Orkney.
    This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com
  • Djene
    Djene Posts: 85 Forumite
    It's a Platinum account with the Falkirk Wheel.
  • Dobbibill
    Dobbibill Posts: 4,191 Ambassador
    Part of the Furniture 1,000 Posts Mortgage-free Glee! Name Dropper
    Try ringing and ask CS to do it.
    It should be possible to have it for a Platinum account.
    I’m a Forum Ambassador and I support the Forum Team on the Budgeting & Bank Accounts, Credit Cards, Credit File & Ratings and Energy boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.

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    Just be better than you were yesterday.
  • System
    System Posts: 178,331 Community Admin
    10,000 Posts Photogenic Name Dropper
    It's most likely the branch staff are ordering the wrong card type.

    I doubt the phone staff will order a new card type nor would they even have the skills to even do so.
    This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com
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