All my fault I wonder?

JSPENCER

Hi Guys

Hoping for a bit of advice.

Background
Took a card out with Company A in October 2013
Took a new card out with Company A in October 2016

In between I'd had a card with Company B that I'd been using since 2014

(Worth nothing Card 1 with Company A had a zero balance and was about to be closed)

A few days after taking card 2 out with company A, I receive a card in the post that says 'we're pleased to enclose your new card' - nothing to suggest it was a new copy of my (discarded) original card (zero balance)

After being told by customer services in Company A that the two live cards will effectively be linked under one online login, I log in, see zero balance and x amount available and transfer the balance from Company B to company A

Today I receive an identical letter, same wording 'we're pleased to..' And another card..

Turns out my old card had expired and been reissued and the dates just happened to coincide with my new one being accepted, so I transferred the money into the wrong card ��.

Company A said the onus is on me to check the right details, and literally nothing they can do about it other than try and send the money back to company B... I have incurred charges because of this

I understand the onus is on me to some extent (company A have put it 100% as my error), but if company A had said 'discard your previous card' in the letter, I obviously would not have transferred any money onto a 3 year old non-0% balance transfer card.

My question is: has anyone ever had this happen to them, and if so what was the outcome?

My only current option is for company B to a cash transfer to me, pay off the old card with company A then balance transfer the new debt with company B to company A's new card. Hopefully common sense and good customer service will prevail

Thanks for reading!

pfpf

no need to wonder. yes, your mistake.
if A manage to return the funds to B then will they refund the charges? I think that's the only hope you have to not having to pay a double transfer fee.
we've all made mistakes, my last post on here only last week turned out to be me being an idiot with something I should have known better about.
move on.

Ben8282

This makes very little sense.
You say the original card from company A had a zero balance. The new card from Company A must obviously also have had a zero balance. The card from Company B is the card which must have had the balance on it., yet you speak of transferring money 'into' the original card issued by Company A. Why would you have wanted to transfer money 'into' either of these cards? No sense.

If the original card had no 0% BT offer, then how did you manage to do a BT to it? When you did the BT you would have seen the appropriate BT offer. If it was not the expected number of months at 0% then why did you proceed to do it and if there was no offer then how did you even manage to do it?
Some greater clarification is needed.

JSPENCER

I meant 'onto' not 'into'

Company A card 1 (2013) had 0% BT IN 2013, balance cleared at the start of this month.

Company A card 2 (2016) is my new card (0% BT) that I wanted to use to BT the debt owed on Company B's card.

Instead I used the card 1 duplicate which had expired and was sent in the post with a 'here's your new card' letter, a few days before I received card 2 which is the card I actually wanted to use.

It didn't ring any alarm bells as I'm aware there is usually a certain % fee for transferring a balance, and then x amount of months interest free to pay off. So when I accepted it, it seemed normal.

I was able to log in immediately with the 'old' card details, without registering it as a new card, which in hindsight is obviously odd, but given that their customer service had said the accounts would be linked under one log in name, and the letter says 'here's your new card' - it looked like everything was set up.

Ben8282 wrote: »

This makes very little sense.
You say the original card from company A had a zero balance. The new card from Company A must obviously also have had a zero balance. The card from Company B is the card which must have had the balance on it., yet you speak of transferring money 'into' the original card issued by Company A. Why would you have wanted to transfer money 'into' either of these cards? No sense.

If the original card had no 0% BT offer, then how did you manage to do a BT to it? When you did the BT you would have seen the appropriate BT offer. If it was not the expected number of months at 0% then why did you proceed to do it and if there was no offer then how did you even manage to do it?
Some greater clarification is needed.

Dobbibill

Sorry but this is your error.

Unfortunate timing, no doubt, but your error, none the less.

Will 'company A' not allow you to BT from card 2 to card 1 at a push if they can't send it back.

Yes, this will mean you have paid double the BT fee but depending on how large the balance is and how long the debt will take to clear, it may be worth taking this hit, chalk it down to experience and just learn the lesson from it.

Ben8282

So the BT was done from the wrong card but as I said there must have been an offer on the card or you would not have been able to do the BT from it in the first place!
So how many months have you got and what fee did you pay and how does this compare to the period and fee that you would have got/paid had you used the other card?

JSPENCER

Very unfortunate, the wording on their letter in my opinion should explain that it is a replacement card and to discard the old one. Rather than sending identical letters that are sent to new customers.

Unfortunately they won't let me balance transfer to the other card so I'll have to borrow cash from company B to clear off card 1, and then use card 2 to BT from company B. Very long way to do such a simple task.

Dobbibill wrote: »

Sorry but this is your error.

Unfortunate timing, no doubt, but your error, none the less.

Will 'company A' not allow you to BT from card 2 to card 1 at a push if they can't send it back.

Yes, this will mean you have paid double the BT fee but depending on how large the balance is and how long the debt will take to clear, it may be worth taking this hit, chalk it down to experience and just learn the lesson from it.

Small % (2-3%) and 25%pa rather than small % and 0% for 26 months

Ben8282 wrote: »

So the BT was done from the wrong card but as I said there must have been an offer on the card or you would not have been able to do the BT from it in the first place!
So how many months have you got and what fee did you pay and how does this compare to the period and fee that you would have got/paid had you used the other card?

Ben8282

JSPENCER wrote: »

Very unfortunate, the wording on their letter in my opinion should explain that it is a replacement card and to discard the old one. Rather than sending identical letters that are sent to new customers.

Unfortunately they won't let me balance transfer to the other card so I'll have to borrow cash from company B to clear off card 1, and then use card 2 to BT from company B. Very long way to do such a simple task.




Small % (2-3%) and 25%pa rather than small % and 0% for 26 months

Well I can certainly understand why you said that card1 was worthless! I have never heard of a BT offer 2-3% fee and 25% APR! If this is the BT offer then whatever is the normal APR?
I'm sorry to say that most people would have realised that the card that you received was a replacement card. The card number would have been the same as the original card. The credit limit would have been the same. The new card would have had a different number and (presumably) a different credit limit.
Also when you did the BT, the term, fee and APR would have been clearly stated. You MUST have seen that you were proceeding with a BT at 25% APR and not 0%.
I am actually quite puzzled as to just why, as the original card from this issuer was worthless as you say, you applied to them for a 2nd card rather than applying elsewhere and, if the conduct of your original account was such that the only existing customer BT offer available was 2-3% fee and 25% APR, how they approved you for the new card with 28 months at 0%!

[Deleted User]

25% will be the normal APR. You don't need an offer to do a BT - you can BT at any time, at your normal go to rate.

JSPENCER

I've just logged in and gone to do another BT as an example. At no point does it say the APR or the fee to transfer. It seems to take the fee to transfer from the amount available on the card, e.g say I've got £100 left I will only be able to BT £95 - almost like a certain % is kept in a holding pot.

So at no point during the BT was I told of any new terms of repayment, any APR, exact fee £ etc

Obviously didn't press 'accept' either.

I applied for a second as the balance was zero on the original, and they were offering an exceptional 0% BT offer - and their service has always been great. Card 1 had 0% BT when I first got it, which has obviously now expired 3 years later.

Ben8282 wrote: »

Well I can certainly understand why you said that card1 was worthless! I have never heard of a BT offer 2-3% fee and 25% APR! If this is the BT offer then whatever is the normal APR?
I'm sorry to say that most people would have realised that the card that you received was a replacement card. The card number would have been the same as the original card. The credit limit would have been the same. The new card would have had a different number and (presumably) a different credit limit.
Also when you did the BT, the term, fee and APR would have been clearly stated. You MUST have seen that you were proceeding with a BT at 25% APR and not 0%.
I am actually quite puzzled as to just why, as the original card from this issuer was worthless as you say, you applied to them for a 2nd card rather than applying elsewhere and, if the conduct of your original account was such that the only existing customer BT offer available was 2-3% fee and 25% APR, how they approved you for the new card with 28 months at 0%!

Anthorn

JSPENCER wrote: »

Hi Guys

Hoping for a bit of advice.

Background
Took a card out with Company A in October 2013
Took a new card out with Company A in October 2016

In between I'd had a card with Company B that I'd been using since 2014

(Worth nothing Card 1 with Company A had a zero balance and was about to be closed)

A few days after taking card 2 out with company A, I receive a card in the post that says 'we're pleased to enclose your new card' - nothing to suggest it was a new copy of my (discarded) original card (zero balance)

After being told by customer services in Company A that the two live cards will effectively be linked under one online login, I log in, see zero balance and x amount available and transfer the balance from Company B to company A

Today I receive an identical letter, same wording 'we're pleased to..' And another card..

Turns out my old card had expired and been reissued and the dates just happened to coincide with my new one being accepted, so I transferred the money into the wrong card ��.

Company A said the onus is on me to check the right details, and literally nothing they can do about it other than try and send the money back to company B... I have incurred charges because of this

I understand the onus is on me to some extent (company A have put it 100% as my error), but if company A had said 'discard your previous card' in the letter, I obviously would not have transferred any money onto a 3 year old non-0% balance transfer card.

My question is: has anyone ever had this happen to them, and if so what was the outcome?

My only current option is for company B to a cash transfer to me, pay off the old card with company A then balance transfer the new debt with company B to company A's new card. Hopefully common sense and good customer service will prevail

Thanks for reading!

Of course it's your fault. Whose fault would it be if it's not your's. Company A is correct, you should check the details and inform them if the details are wrong.

I cast my mind back to when Santander took over Alliance and Leicester and were rolling out new Santander debit cards to replace the A & L debit cards on renewal: I received two Santander debit cards each with a different card number. I informed them and they blocked one card and told me to cut it up.

Lastly, there is nothing wrong with the system, you just don't know how to use it