Advice re TalkTalk's new charges

joe134

sevenonine wrote: »

Thanks all for advice received. I've spent 2 hours yesterday "chatting" with TT and had offer of £25 with unlimited UK calls. It seems they won't go any better and unless I accept I might lose it. I admit it would be easier to stick with TT as it would be less hassle than losing all the free calls from other TT users and swapping routers etc.

Any advice whether to try again and if so, should I refer to this offer or start all over again.

personlly I would take it,if you get free calls to mobiles too, with the calls package, unlimited/anytime, same as me?.
that,s only £1.25pm more than me, for same deal.
I've been with them over 15 years, and no trouble.
depends if you think it's worth it, can you get better, not only price, but CS.
Some hate tt?
I cannot fault them.If they didn't reduce mine to what I was already paying, I would have accepted that price, I don't like moving, for a couple of quid.
My OH,( wife) lives on the phone, so I don't have to worry about phone bills, even to kids who all only use mobiles.
With Aol, calls were really unlimited, now it's an hour,which OH still goes over sometimes, unless it;s another tt user.
try haggling again, before accepting, if you intend staying, nowt to lose
better the devil you know., peace of mind for next 18 months.:beer:

Smodlet

sevenonine wrote: »

After several chats, over 2 days of mind-boggling hours spent typing questions and getting typed answers, yesterday I was transferred to the reward/retention dept. The offer was £32.95 including £5 for UK calls and £5 for international calls – I already get the last 2 free and I've had international calls free ever since they first became available 5 years ago.

Besides this offer was already an option on the website so no special reward. I would like to limit the total to £27-28 but there was no budging. I don't really want to move ISP as it would entail too much hassle and I may be selling my house next year. Would appreciate advice.

I'd call that a result, myself, and have their hand off, especially as their prices are now fixed for eighteen months. Well done you and well done, TT. Personally, I think their online rep on here deserves a thank you, as well.

silly_moo

Smodlet wrote: »

As far as I know, they deliver fibre to the box in the street then either continue the higher speeds on to individual homes via wi-fi, or the lower speeds via your existing landline. This is because technology has yet to discover a way to deliver more than 17mb via copper (at least at a realistic cost).

Sorry to hijack the thread but I found your comment really interesting and useful. My deal expires next month and I was looking into maybe getting fibre this time (currently on the £1 EE offer but finding it too slow compared with Sky we had previously). We don't use wi-fi at home (wi-fi turned off in router settings) so do I understand correctly there is no point in getting fibre in our circumstances?

Smodlet

Hi. You could always switch the router over to wi-fi. I would prefer the hard-wired option but, if you need fibre speeds, you take what you can get where we are. There was no fibre until Jan '14!

Have you checked https://www.samknows.com to see what providers can deliver to your post code and what they can offer?

Failing that, you could try Virgin's site and, if they do not have presence at your exchange, send them a "cable my street" email. If they have plans to install fibre in your area, you could find out roughly when.

Finally, your local council's website should be able to tell you if there are any plans to provide fibre (other than Virgin's) to your area.

HTH.

LesU

Apologies for thread hijack continuation, but I felt some correction was needed:-

From Smodlet "As far as I know, they deliver fibre to the box in the street then either continue the higher speeds on to individual homes via wi-fi, or the lower speeds via your existing landline. This is because technology has yet to discover a way to deliver more than 17mb via copper (at least at a realistic cost).

The only way to get fibre speeds is either this way or via an actual fibre optic cable to your property. This method is expensive and available only through Virgin. The limit for copper used to be 2mb so who knows what the future holds?


If this is not the case, no doubt there will be people along to shoot me down in flames because my knowledge is out of date."

There is no logical connection between accessing fibre connections and WiFi.
BT FTTC delivers fibre speeds to your home by taking fibre to the box in the street and then using the existing copper wiring to your home. The speed that is available will depend on the quality of wiring and the distance you are from the box in the street. Virgin take it one further and cut the copper connection out completely, so theoretically everyone should get the same speed.
WiFi or no WiFi your fibre speed from BT will be limited by the copper wire from the box. You may get 70Mbps if the box is next door or 7 if the box is a mile away.
Working out whether fibre is worth it will involve getting a speed estimate from your fibre supplier.

Smodlet

It is not a hijack and thank you for the correction. I prefaced my post with "as far as I know" because I was unsure. The only provider I really know much about is Virgin so all the others' infrastructure is different and therefore a bit of a mystery to me.

So, we are hard-wired, after all? I know we were before fibre was even an option so guess we still are. That is good to know.

Our old, ADSL speed was terrible; we were lucky if it got to 3.5Mb. Now we pay for "up to" 38Mb and routinely get 37.5 and we are at the furthest point from the exchange you can be. There are fields behind us. Maybe the copper is good here.

Thank you again for the info and many apologies for giving wrong information. It was not my intention to mislead in any way.

Cheers,

Smodlet

MurkySurfy

Currently, Virgin does not fully use fiber optic cables from exchange to your property. They still use coax cables(which also have copper) for the last mile to your property. Only selected areas have the chance for FTTP as they rollout their expansion for Project Lightning. BT and Hyperoptic likewise offer FTTP as well for selected areas.

If you want to check what BT can offer to your property and the speed estimate, you can use their DSL checker.

scottishsavingsgirl

MurkySurfy wrote: »

I'm only paying for 76mbps +anytime calls (£28.75). No extra tv boosts. The old Plus TV had some extra channels that are now part of the entertainment boost. Since freeview channels are fine, don't see a reason to pay for this.
They initially offered standard pricing, I said I can find cheaper deal than this and quoted SSE's pricing. Expected them to not price match exactly but it's not too bad for this price. I would have stayed on 38mb if the upload speed was up to 10mb instead of 2.

I used their online chat last night and was offered 78Mbps + anytime calls for £35! (After being given the standard pricing and a lot of slating SSE, BT and Plusnet when quoting their better priced offers).

Told them another customer was offered the same deal for £28.75 (I never said where I got this information) and they said no such offer existed. I'm going to try them again tonight but after 2hrs last night, I'm not holding out for any change!

MurkySurfy

scottishsavingsgirl wrote: »

I used their online chat last night and was offered 78Mbps + anytime calls for £35! (After being given the standard pricing and a lot of slating SSE, BT and Plusnet when quoting their better priced offers).

Told them another customer was offered the same deal for £28.75 (I never said where I got this information) and they said no such offer existed. I'm going to try them again tonight but after 2hrs last night, I'm not holding out for any change!

I haggled them a few days after they announced their all-in one prices along with the price increase. They probably wasn't sure what's the best for them to offer at the time. If it makes a difference, i got connected to their South African call centre.

Smodlet

I got their Indian call centre and the guy was really good, bent over backwards to get me discounts. I think it is much easier to haggle over the phone than via online chat; maybe you could try that?