I need sky complaints email pls

TheDoolallyDilly

NonGeographicalMan wrote: »

Did you try using ExecCustEnq@bskyb.com

I found that email address after I'd posted - I emailed it, someone from Sky phoned me a couple of hours later, and it is all sorted! I was just coming back on here to post.

Thanks!

mtm103

Hi all

I aslo sent an email to Jermey Darrock, and then got passed through the normal SKy help centre, who did nothing in relation to my complaint.
Basically 6 months ago I called Sky and asked to cancel as I was moving home. The cancellation person, apart from offering me the standard 6 months half price, offered me a rebate/credit for some overpaid amounts since I had been a customer. The cancellation person confirms this with a manager of billing and confirms I will get the refund soon. I thought great and decided to stay. A few weeks pass and no refund/rebate whatever. I contact Sky who told me they never offer these types of rebate, and I will not get the refund. The email to Jeremy Darrock also say the same. I tell them to listen to the recording from when I call the cancellation number. Surprise surprise they can’t find it. If I had virgin I would move to them, so at the moment I am not sure what to do. The rebate would have been around £200 (I think roughly) and if this has not resolved I will cancel in a month once the half price offer ends, which basically mean they will loose over £800 a year. Umm..

badcat1

Good luck with any attempt to get satisfaction from Sky.
For several years we used Sky services without need for complaint.
Then we moved home.
The problems started immediately - it took weeks, not hours - to set up our account - promises made and broken by sky again and again - no tv, no phone, no broadband.
Once it was up and running - despite the fact that Sky had lauded "up to 20 whatever download".... we got dial-up speed - when it didn't crash completely. (Sky Anytime - nearly 2 days to download?!!!) Months later they sent an engineer to "rectify" the problem.
They actually sent 4 - on 5 occasions - even engaging in a heated row with us because the engineer had the gall to discuss what was happening with us!! He had no right to - apparently.
We also discovered they had added - without our knowledge - a little paragraph statement to our account claiming that they had discussed the fact that we were not likely to get anything more than 4 as a download speed - dishonest to say the least.
Since telling them we no longer require the sky package - it's gone from bad to worse - services cut off despite having 2 weeks to run - mysterious "charges" AFTER our final payment - and some quite shirty CS staff - irritated beyond belief in having to deal with someone who wants a due refund - or at least an breakdon explaining what the charges they've levied apply to.

DCFC79

badcat1 wrote: »

Good luck with any attempt to get satisfaction from Sky.
For several years we used Sky services without need for complaint.
Then we moved home.
The problems started immediately - it took weeks, not hours - to set up our account - promises made and broken by sky again and again - no tv, no phone, no broadband.
Once it was up and running - despite the fact that Sky had lauded "up to 20 whatever download".... we got dial-up speed - when it didn't crash completely. (Sky Anytime - nearly 2 days to download?!!!) Months later they sent an engineer to "rectify" the problem.
They actually sent 4 - on 5 occasions - even engaging in a heated row with us because the engineer had the gall to discuss what was happening with us!! He had no right to - apparently.
We also discovered they had added - without our knowledge - a little paragraph statement to our account claiming that they had discussed the fact that we were not likely to get anything more than 4 as a download speed - dishonest to say the least.
Since telling them we no longer require the sky package - it's gone from bad to worse - services cut off despite having 2 weeks to run - mysterious "charges" AFTER our final payment - and some quite shirty CS staff - irritated beyond belief in having to deal with someone who wants a due refund - or at least an breakdon explaining what the charges they've levied apply to.

you realise all the previous posts were from 3 months ago so they probably have got a reply by now

ServiceFairy

My advice is email, call and post complaints as they will not reply until you have gotten into such a state - and then they will act as though you are unrealistic and a pain for expecting some level of service from your CUSTOMER SERVICE ADVISOR!!!!!!!!!

Poppie68

ServiceFairy wrote: »

My advice is email, call and post complaints as they will not reply until you have gotten into such a state - and then they will act as though you are unrealistic and a pain for expecting some level of service from your CUSTOMER SERVICE ADVISOR!!!!!!!!!

Think it stands a good chance of being sorted by now....the post is 2 years old.

Fishingtime

Poppie68 wrote: »

Think it stands a good chance of being sorted by now....the post is 2 years old.

Don't be hard on him

ServiceFairy probably has sky dial up internet and it has taken 2 years to upload the message