I need sky complaints email pls

ethansmum

I've tried phoning, emailed 4 times and still I get nowhere with sky! Has anyone got the sky complaints escalation email addy please?
TIA

scottishlass

Does this help?

Complaints

If you should have cause to complain about Sky Broadband, please contact Sky Broadband Customer Services. Sky does not have a refund policy, but, if you feel the service you receive falls below that which you should reasonably expect from Sky, we will ensure that your complaint is dealt with appropriately.

Call us on 08705 515 515, 8:30am to 11pm.

Write to us at:

Sky Broadband
PO Box 43
Livingston
West Lothian
EH54 7DD

Email us at [EMAIL="broadbandcustomerservice@bskyb.com"]broadbandcustomerservice@bskyb.com[/EMAIL]

Visit our web site: www.sky.com/customersupport

Escalation Procedure

Should your complaint not be concluded to your satisfaction following this procedure, the complaint may be escalated within Sky.

If we have not resolved your complaint to your satisfaction after three months or if you have received a letter from us saying that your complaint has reached "deadlock", you may make a complaint through Otelo, an independent alternative dispute resolution scheme. Otelo will investigate your complaint and if they decide that your complaint is justified, Sky will act on any decision they make and put things right for you. They can be contacted as follows:

By post:
Otelo
PO Box 730
Warrington
WA4 6WU

Telephone 0845 050 1614 or 01925 430 049

E-mail [EMAIL="enquiries@otelo.org.uk"]enquiries@otelo.org.uk[/EMAIL]

Visit the website: www.otelo.org.uk

Obtaining a copy of this Code of Practice

This Code of Practice is published at www.sky.com/broadband. Additional copies are available on request and free of charge. It is also available in large print, audio and/or braille by contacting us by email at: [EMAIL="accessibility@bskyb.com"]accessibility@bskyb.com[/EMAIL]

Further Information

Office of Communications (Ofcom)

Ofcom Contact Centre
Riverside House
2a Southwark Bridge Road
London
SE1 9HA

Telephone: 0845 456 3040/0207 981 3040
Fax: 0845 456 3334/0207 981 3334
Email: [EMAIL="contact@ofcom.org.uk"]contact@ofcom.org.uk[/EMAIL]
Web site: www.ofcom.org.uk

This Code has been approved by Ofcom for the purposes of section 52 of the Communications Act 2003. The Guidelines for producing codes of practice are on Ofcom’s Web site at: http://www.ofcom.org.uk/telecoms/ioi/g_a_regime/gce/ccodes/ccodes.pdf

ethansmum

Thank you very much for that. I'm wondering though,if thats only for Sky Broadband issues only.

I've had water coming in via the sky cable and its ruined the telly and I can't even get sky now.

scottishlass

Ok well a quick serach throws up this email address james.murdoch at bskyb.com. As the person to whom a lot of people have meailed after their emails/queries failed to get answered. Might be worth a try.

ethansmum

scottishlass wrote: »

Ok well a quick serach throws up this email address james.murdoch at bskyb.com. As the person to whom a lot of people have meailed after their emails/queries failed to get answered. Might be worth a try.

It certainly is! I'll email him and see if he responds:beer: Thanks again

penrhyn

ethansmum wrote: »

Thank you very much for that. I'm wondering though,if thats only for Sky Broadband issues only.

I've had water coming in via the sky cable and its ruined the telly and I can't even get sky now.

Are you saying water got inside the cable, or is it coming down the outside of it. There should be a loop in the cable on the outside wall where it comes in. How did it ruin the TV the cable plugs into the back of the Sky Box?

Have you got Sky out to fix the problem?

fudgeukraine

Try sealant in the meantime - prob about £3 from B & Q if it's only the outside of the cable.

ethansmum

This is the great part- water is actually inside the cable! Our sky dish is on the back of the roof, the magic eye installers threw a cable over the roof and into our bedroom. The wind and rain have eroded the cable over time and water now gets in. We discovered this because we kept noticing water underneath the telly. The magic eye stopped working then the telly reception went. The cable has the sealant on already so I did pulled out the cable from the back of the telly and water was litterally dripping out of it. Crazy ehh? I believe from research over the net that this is standard installation practice would you believe?

Anyway, Result! I got a reply within hours from James' Murdochs team- I can have a free service call to fix it or a £65 credit. So I'm happier now, thanks for the help.

mariejader

Originally Posted by scottishlass
Ok well a quick serach throws up this email address james.murdoch at bskyb.com. As the person to whom a lot of people have meailed after their emails/queries failed to get answered. Might be worth a try.
It certainly is! I'll email him and see if he responds:beer: Thanks again

Ethansmum just wondering if you got a reply? as I have also just sent an e-mail to Mr Murdoch

Iamthesmartestmanalive

mariejader wrote: »

Ethansmum just wondering if you got a reply? as I have also just sent an e-mail to Mr Murdoch

Its a saturday

Get a grip

I doubt he works 24/7

mariejader

Quote:
Originally Posted by mariejader
Ethansmum just wondering if you got a reply? as I have also just sent an e-mail to Mr Murdoch


Its a saturday

Get a grip

I doubt he works 24/7

I doubt he does work 24/7 but the post I was refering to was posted in September so there are quite a few Mondays and Fridays between September and Now so he has had several chances to reply!!!!!