I need sky complaints email pls

cozza

hi ethansmum dont phone the 0870 number call 01506 421884 i had probs with sky after spending 30min hanging on i caled this number customer service answered in 1 min there were so nice my prob sorted out all in 20min with my service put back on
cozza

Fiona1975_2

I used the email for James Murdoch and it worked I got a reply within 2 days, hugely apologetic and I got a full refund. Thank you so much. It works, persist with it (I threatened to go to the ombundsman) as I had been promised 2 engineer call outs and 4 call backs form a manager and got nothing! I have left Sky now and am enjoying Freeview instead.

dan_the_dog

Hello

I've been having a few problems with Sky. I tried going down the standard route of using the on-line complaints form Sky provide on their website- "My Sky" or the email version which they keep quiet [EMAIL="MySky@bskyb.com"]MySky@bskyb.com[/EMAIL]. That's useful if you want to keep a copy of your message in your sent box, CC it to someone else or attach documents to the email. However, I did seem to reach a dead end, and end up in the endless loop of being passed around departments.

Luckily, I have 'acquired' a email address which has proved to be very useful and solved the issues I had. I contacted Anne Chalmers who is based in Dunfermline. I believe she fairly senior on the Customer Support side. Her email address is [EMAIL="anne.chalmers@bskyb.com"]anne.chalmers@bskyb.com[/EMAIL]

Even though the email bounced back, it is clearly monitored as I received a call from a Customer Support Representative. They helpfully and efficiently solved what I'd spent hours trying to resolve.

It might be worth a go if you're failing to get anywhere fast.

Good luck

Dan

fluffnutter

I always read the consumer advice columns in the weekend papers. Sky rarely features but someone did have a problem recently. It was rapidly resolved and the guy who writes the column said they were a pleasure to deal with.

NonGeographicalMan

fluffnutter wrote: »

It was rapidly resolved and the guy who writes the column said they were a pleasure to deal with.

That's not the experience of Sky Pay Once Watch Forever customers in respect of obtaining the free of charge replacement viewing cards that Sky were contractually obliged to provide free of charge during the first five years after install.

See http://forums.moneysavingexpert.com/showthread.html?p=29242573#post29242573

I think what you mean is that Sky rapidly run scared when they see bad publicity in the national press coming their way but they consistently lie to and cheat their customers if they only log their complaint through the officially recommended support channel of the 0844 customer services phone number.:mad:

High level complaints should be sent to [EMAIL="jeremy.darroch@bskyb.com"]jeremy.darroch@bskyb.com[/EMAIL] (the current CEO as James Murdoch left Sky to run the parent Murdoch Newscorp operation some time ago) with cc to [EMAIL="CRSupport@bskyb.com"]CRSupport@bskyb.com[/EMAIL] (high level customer complaints department). This usually kicks Sky in to doing what they should have done in the first place when customers called the 0844 phone number.

Philycheesesteak

Best of luck for a quick response. I think it took 3 weeks for them to reply to an email I sent them

DBXdarkangel_2

hi, ive been having broadband problems since BT did some "maintinence" work at my excahnge. After calling the monkeys at the technical support team, they said my line check was fine and pointed the finger at my equipment. I changed the faceplate of the BT ox and changed the wires to the Sky router and even changed the router to prove it was not my fault. still no Net and still the monkeys said it was all ok.
After reading this forum i emailed [EMAIL="jeremy.darroch@bskyb.com"]jeremy.darroch@bskyb.com[/EMAIL] and the very next morning i got a call froma guy called David Hunter who works for Jeremy and within 24hrs my internet was fixed.
i would just like to say a huge thankyou to you guys on here for the email and a huge thank you to David Hunter @ sky. So my advice would be for anyone who`s having problems with sky to email [EMAIL="jeremy.darroch@bskyb.com"]jeremy.darroch@bskyb.com[/EMAIL] and hopefully you will be sorted. :T:beer:

NonGeographicalMan

DBXdarkangel wrote: »

After reading this forum i emailed [EMAIL="jeremy.darroch@bskyb.com"]jeremy.darroch@bskyb.com[/EMAIL] and the very next morning i got a call froma guy called David Hunter who works for Jeremy and within 24hrs my internet was fixed.

i would just like to say a huge thankyou to you guys on here for the email and a huge thank you to David Hunter @ sky. So my advice would be for anyone who`s having problems with sky to email [EMAIL="jeremy.darroch@bskyb.com"]jeremy.darroch@bskyb.com[/EMAIL] and hopefully you will be sorted.

Its great to hear that Sky's unofficial high level complaints channel sorted out all your broadband problems. However the question is why doesn't Sky offer an official complaint escalation procedure this good when their ordinary customer support fails as it nearly always seems to do.:(

Kez1983

I must be an exception then, had a prob with installation a couple of weeks ago, emailed a complaint and within a couple of hours had an apology and a reduction in price to compensate me!

NonGeographicalMan

Kez1983 wrote: »

I must be an exception then, had a prob with installation a couple of weeks ago, emailed a complaint and within a couple of hours had an apology and a reduction in price to compensate me!

Yes that does sound very unlike the Sky customer services department that most of us here are familiar with.

Are you perhaps a subscriber to their most expensive Sports, Movies and 3D option with say Multiroom on top as they do seem to give greater priority to the needs of customers who pay them very large amounts of money.;)