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Advice needed!
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I received the goods last Friday at 7pm. By 7.10pm I had messaged her informing her that all items were too small and not true to size. Her Facebook page is "xxxxxx Selling Page"so would that Be a business or not? She has loads of items for sale. Mainly copies of designer items!0
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I received the goods last Friday at 7pm. By 7.10pm I had messaged her informing her that all items were too small and not true to size. Her Facebook page is "xxxxxx Selling Page"so would that Be a business or not? She has loads of items for sale. Mainly copies of designer items!
How does she operate her returns, will she give you an address? It may be worth asking for an exchange purely to see if an address is forthcoming.0 -
I received the goods last Friday at 7pm. By 7.10pm I had messaged her informing her that all items were too small and not true to size. Her Facebook page is "xxxxxx Selling Page"so would that Be a business or not? She has loads of items for sale. Mainly copies of designer items!
Anyone who sells items for a profit is a business, so yes, she is a business.
That means that distance selling regulations apply, so you are entitled to return them for a full refund.
The problem is that you have bought from a shoddy business who thinks that the rules do not apply to them, so you will have to be sneaky and find her address out.
Your options are:
1. Google her, look through her own fb page, then look on 192.com to see if you can find an address.
2. Get a friend to order something, then kidnap the delivery person and get them to tell you the address.
3. Ask her what address to send the returns to as you are too busy to be in for a courier to come round.
You could also threaten to report her to trading standards, but I would try and get an address first.
If you supply the link, people might be able to help you trace her.Should've = Should HAVE (not 'of')
Would've = Would HAVE (not 'of')
No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)0 -
She has drivers collecting/delivering/exchanging items. Can I ask how an address for her would help?0
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Think I've found her address on the electoral roll website. Now what can I do?0
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She has drivers collecting/delivering/exchanging items. Can I ask how an address for her would help?
Because if she refuses to refund, then you have an address to send a "letter before action" to get a refund.
Having someone's name on its own is not overly helpful...
Once you have an address, just insist that one of her couriers collects the items. DO NOT accept an exchange.
(and can also let trading standards know she is operating a business but not sticking to the rules...)
Could you not just exchange them for the next size up?Should've = Should HAVE (not 'of')
Would've = Would HAVE (not 'of')
No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)0 -
Think I've found her address on the electoral roll website. Now what can I do?
Type the address into google and try and double check it. Also try 192.com to see if it matches.
When you think you have an address, then contact her again, and say that you are rejecting the goods under the distance selling regulations for a full refund, or you could reject them under the consumer rights act as not being fit for purpose e.g. wrong size.
If she refuses, then say that you will take legal action against her and report her to trading standards if she does not refund.
If that doesn't work, send a "letter before action" giving her 7 days to collect the goods and refund.Should've = Should HAVE (not 'of')
Would've = Would HAVE (not 'of')
No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)0 -
The trainers were the last pair and the clothes were the biggest sizes!0
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https://www.citizensadvice.org.uk/Global/Public/Campaigns/cra/ConsumerRightsSummary-GoodsOL.pdf
Just reject the clothes under the consumer rights act as not fit for purpose (as clearly they are mislabeled).
The shoes will have to be sent back under distance selling, as size 41 is a ladies size 8.Should've = Should HAVE (not 'of')
Would've = Would HAVE (not 'of')
No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)0 -
I've got her address but no door number. I can probably get it on 192.com but have to buy credits for £14.95!0
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