Free Pamper or Adventure Treat from Nectar Card.

Alexx

I agree. I opted for 1st choice Family Portrait and 2nd choice kitesurfing. So they sent me a day out voucher which I dont want. A con to get you to pay for someone going with you .... a day out on your own isnt much fun... Ive said No thanks as I am not going to waste the phonecall on this one.

MyUserNamesTaken

You are better off phoning up to book your treat. That way, you can get the staff member to check what's available near you. This would help you avoid being sent a treat you didn't want.

mamaduke

MyUserNamesTaken wrote: »

You are better off phoning up to book your treat. That way, you can get the staff member to check what's available near you. This would help you avoid being sent a treat you didn't want.

No necessarily, my mum did this & was told she would a get a voucher for a venue within her postcode HX3, for a manicure &, when the voucher arrived in the post, ended up with a facial over 50 miles away :mad:

like_to_save

It sounds like a great offer, BUT when I checked it out, I found, that I had problems in submitting it....guess I need to wait and see, if they decide to send a voucher out.

mad&jon

Hi
Got my Voucher and I called up and tried to book a manicure with Re-aqua in Sutton Coldfield and after checking with their head office i'm told i can't book the treat as Re-aqua have not agreed to take part in the promotion.

So i've called Nectar helpline and they are going to resend voucher with an alternative supplier, don't know if this will be local or not, will have to wait 7 days until voucher arrives and see.

Bit disappointed.

MattEMulsion_2

I think that it is one big con too. I tried to book the White Water Rafting treat, I wasn't given an option for a second choice and I didn't have to specify a location either. Guess what - I got an email saying that they 'were unable to offer me my chosen treat' and so they gave me a voucher for a Day Out instead.

Which does beg the question, why offer all of these choices if they can't honour hardly any of them? Its all a big big con in my opinion.

enola-alone

I had no problem booking my treat. I get my 30 minute back massage tomorrow, and I don't even have to leave home. They are coming to me.

Thank you Nectar.:D

klemm

I too was sent a Day Out Voucher instead of either my first or second choices. When I phoned to ask for an alternative treat, they just took my phone number and said would call me back. They haven't called. Why couldn't they deal with it when I phoned in the first place?

MattEMulsion wrote: »

I think that it is one big con too. I tried to book the White Water Rafting treat, I wasn't given an option for a second choice and I didn't have to specify a location either. Guess what - I got an email saying that they 'were unable to offer me my chosen treat' and so they gave me a voucher for a Day Out instead.

Which does beg the question, why offer all of these choices if they can't honour hardly any of them? Its all a big big con in my opinion.

indelacio

Dear Jason

Thank you for your e-mail.

The contact number you were previous wgiven as the Nectar Helpline number which was given in error, the correct number to contact the Treats Team is 0845 223 2 970. They will then be able to assist you further.


Regards

Nichola
Nectar Helpline

---- Original Message ----

So basically the treats arent free you have to phone a premium rate number to claim, there had to be a catch somewhere, no wonder the online form doesnt work.

> Date: Fri, 21 Sep 2007 15:01:11 +0000
> From: [EMAIL="Webquestion@nectar.com"]Webquestion@nectar.com[/EMAIL]
> To:
> Subject: Re: RE: Nectar Reference - 18/09/07-115552 [REF:21291114608]
>
> Dear Jason
>
> Thank you for your e-mail regarding your request to claim your free treat.
>
> Unfortunately, we cannot assist with your request to claim your free treat. If you are still experiencing difficulties in claiming you free treat online, please contact the Treats Team on 0844 811 0 811.
>
> Regards
>
>
> Craig
> Nectar Helpline
>
> ---- Original Message ----
>
> I still get the same error
>
> Oops! The details you have entered are incorrect. Remember, you can
> only claim a free treat if you are a primary cardholder who's received
> a free treat pack. Please make sure all the details you enter on this
> form match the ones on your pack. If you are still experiencing
> difficulties please contact Nectar on 0844 811 0 811
>
> Please can you forward me a voucher as this seems not to work (firefox on xp)
>
> Jason
>
> > Date: Thu, 20 Sep 2007 12:12:49 +0000
> > From: [EMAIL="Webquestion@nectar.com"]Webquestion@nectar.com[/EMAIL]
> > To:
> > Subject: Re: RE: Nectar Reference - 18/09/07-115552 [REF:21192420951]
> >
> > Dear Jason
> >
> > Thank you for your e-mail providing the requested information.
> >
> > I have updated your Nectar account with your address, so all future mailings will be sent out accordingly. You will now be able to complete the claim form for the Powerboating treat. If you still experience any further problems, please contact the Treats Team directly.
> >
> > I would like to thank you for contacting Nectar.
> >
> >
> > Regards
> >
> > Nichola
> > Nectar Helpline
> >
> > ---- Original Message ----
> >
> > Hi my full address is ...
> >
> > thankyou
> >
> > Jason
> >
> > > Date: Wed, 19 Sep 2007 13:54:04 +0000
> > > From: [EMAIL="Webquestion@nectar.com"]Webquestion@nectar.com[/EMAIL]
> > > To:
> > > Subject: Re: Nectar Reference - 18/09/07-115552 [REF:21122914957]
> > >
> > > Dear Jason
> > >
> > > Nectar Card number:
> > >
> > > Thank you for your email regarding your attempt to redeem your free treat online.
> > >
> > > We are happy to help, however, to assist with your query further, please confirm your full address.
> > >
> > > Once we have the above information, we will be happy to investigate further.
> > >
> > > Thank you for contacting us, I look forward to hearing from you soon.
> > >
> > >
> > > Regards
> > >
> > >
> > > Craig
> > > Nectar Helpline
> > >
> > > ---- Original Message ----
> > > Enquiry from CollectorId:
> > >
why cant I seem to claim a nectar treat? I would like to take the powerboating treat Thankyou The form does not recognise my card and postcode for some reason.
> >

indelacio

I have discussed the problems you have experienced while trying to book your free treat online with our IT team and they are unaware of any problems being experienced by other collectors. In order for us to look into this matter, could you please confirm the error message given and at what stage the problem is experienced.

(yeah right a few people here have had problems... please email them and make them aware how big the problem is in booking)