Currys recommended helpline??

macman

OP, next time your mum has trouble with her router or computer, tell her to call a local reputable computer technician-not Currys.
And as for printers, cheap inkjets are rarely repairable or even worth trying to repair--it's cheaper just to replace them.

jitterjoey

I too have been scammed by this company.Initially this came about, after transactions taken from my account to Adobe uk.I have never subscribed to them, or given bank details!
I cancelled bank cards,and rang Adobe to enquire about money withdrawn without my permission.I was somehow diverted to someone,I thought was Adobe,but it was a technician, and my computer has more than likely viruses and trojans, and I have been hacked! He said my computer need cleaning up and internet security,that protects more than the one I had installed.As requested by banks, when fraud is suspected. He got me to type in a word and he gained access to my computer, he proceeded to do this and said the price £199+ vat and IS for 3 years £99, of course I was scared and had to agree, what else could I do.I actually thought this genuine and speaking to adobe!! After contacting adobe, they emphatically deny that they use these people,never have never will. I am now frightened to use my computer, because I think they know everything I am doing.Banks not helpful ,had to do detective work myself, they say they are looking into it further. regards Help please if you know more

50Twuncle

jitterjoey wrote: »

I too have been scammed by this company.Initially this came about, after transactions taken from my account to Adobe uk.I have never subscribed to them, or given bank details!
I cancelled bank cards,and rang Adobe to enquire about money withdrawn without my permission.I was somehow diverted to someone,I thought was Adobe,but it was a technician, and my computer has more than likely viruses and trojans, and I have been hacked! He said my computer need cleaning up and internet security,that protects more than the one I had installed.As requested by banks, when fraud is suspected. He got me to type in a word and he gained access to my computer, he proceeded to do this and said the price £199+ vat and IS for 3 years £99, of course I was scared and had to agree, what else could I do.I actually thought this genuine and speaking to adobe!! After contacting adobe, they emphatically deny that they use these people,never have never will. I am now frightened to use my computer, because I think they know everything I am doing.Banks not helpful ,had to do detective work myself, they say they are looking into it further. regards Help please if you know more

So let me get this straight :
You claim that money was taken from your bank account by Adobe PRIOR to phoning this helpline - which somehow you managed to contact when you were trying to get through to Adobe ?
Sounds implausible ....
If this is true - you first need to get your phone supplier to explain why a phone call to Adobe was transferred to someone else !
What makes you think that was linked to Currys or Infotech ?

grumpycrab

jitterjoey wrote: »

He got me to type in a word and he gained access to my computer, he proceeded to do this and said the price £199+ vat and IS for 3 years £99, of course I was scared and had to agree, what else could I do.

Put the phone down? You should have started a new topic rather than interrupt this one. You need to do a system restore to date before the scam. Best to do this with your router OFF for obvious reasons.

50Twuncle

grumpycrab wrote: »

Put the phone down? You should have started a new topic rather than interrupt this one. You need to do a system restore to date before the scam. Best to do this with your router OFF for obvious reasons.

And run an antivirus scan and Malwarebytes through it as well !!