GETMEIN Ticket disputed

esmy

I had a similar issue with tickets purchased via Getmein (e-tickets that had been printed out more than once and tickets with the same bar code as mine already in the venue!).

All resolved by email within a week.I got a full refund from Getmein as they still had my money with relatively little trouble. I did however get the venue to confirm that the tickets could not be used.

OP I think it may be worth confirming where your money is now, and perhaps get the venue to confirm to Getmein that the tickets were resold contrary to their terms and conditions.

shaun_from_Africa

JReacher1 wrote: »

You're going to have to launch a claim against the seller of the ticket not getmein. Its nothing to do with getmein.

The Op should be able to get a full refund from Getmein using their buyer guarantee.

Your guarantee
We’re committed to customer satisfaction and all purchases are covered by our Fan Guard Guarantee. This means you’ll receive valid tickets on time for the event and if an issue occurs we’ll step in to provide you with comparable or better tickets at no cost to you. In the unlikely event we can’t replace your tickets you will receive 100% of your money back.

As the tickets that the OP was sent were not allowed to be transferred then they were not valid tickets and as such, a refund should be given.
http://www.getmein.com/buy.html

JReacher1

shaun_from_Africa wrote: »

The Op should be able to get a full refund from Getmein using their buyer guarantee.


As the tickets that the OP was sent were not allowed to be transferred then they were not valid tickets and as such, a refund should be given.
http://www.getmein.com/buy.html

Problem with posters like yourself who selectively post things like this is you don't read their full terms and comditions which the OP unfortunately violated.

"we will refund 100% of the purchase value under our FanGuard guarantee. However, if you breach the applicable ticket, promoter or venue terms and conditions (or you direct any queries relating to the tickets to the seller, venue or promoter rather than GMI) and as a result are not able to gain entry to the event, then you shall not be entitled to receive any refund under the FanGuard guarantee."

http://www.getmein.com/BuyerAgreement.html

Whether or not is valid is debatable but you really shouldn't selectively quote stuff without researching exactly what you are posting. It makes you look a bit naive. This is meant to be a consumer right board not a point scoring I'm right board.

Shame on you.

shaun_from_Africa

I wasn't attempting to score points over anyone, simply pointing out that as the tickets that the OP purchased were neither valid nor transferrable, they should be able to get a refund.

The T&C's given by Getmein do not absolve them of their legal obligations and even though they were not the direct seller of the tickets, they were in effect acting as an agent as they advertised the tickets on their site and the payment was made directly to them.
The OP also stated that they attempted to contact Getmein first but were unable to do so and only then did they contact the venue.

You definitely seem to have a problem with any poster who dares to question or query anything that you post, a problem that seems to be manifesting itself more and more every week.
Why can't you just realise that these forums are for people to give opinions as well as advice and opinions and advice differ and are not always 100% correct?

JReacher1

shaun_from_Africa wrote: »

I wasn't attempting to score points over anyone, simply pointing out that as the tickets that the OP purchased were neither valid nor transferrable, they should be able to get a refund.

The T&C's given by Getmein do not absolve them of their legal obligations and even though they were not the direct seller of the tickets, they were in effect acting as an agent as they advertised the tickets on their site and the payment was made directly to them.
The OP also stated that they attempted to contact Getmein first but were unable to do so and only then did they contact the venue.

You definitely seem to have a problem with any poster who dares to question or query anything that you post, a problem that seems to be manifesting itself more and more every week.
Why can't you just realise that these forums are for people to give opinions as well as advice and opinions and advice differ and are not always 100% correct?

It's not really about who is right and who is wrong it's about offering good advice the OP can use.

You suggested that the OP claim against getmein based on their fan guard guarantee in their T's&C's. Unfortunately however the op's own actions have invalidated that guarantee.

Whether or not the OP has a legal case against getmein is open to debate but they can't claim under fan guard. That is 100% fact and not open to any debate.

Therefore what you posted was unfortunately incorrect.

shaun_from_Africa

JReacher1 wrote: »

It's not really about who is right and who is wrong it's about offering good advice the OP can use.

Do you mean like in the "puppy deposit" thread"
The one where multiple posters suggested sending a letter and obtaining proof of postage and you basically stated that a POP was worthless despite the fact that a POP is all that the law requires.

You sir are a hypocrite.

JReacher1

shaun_from_Africa wrote: »

Do you mean like in the "puppy deposit" thread"
The one where multiple posters suggested sending a letter and obtaining proof of postage and you basically stated that a POP was worthless despite the fact that a POP is all that the law requires.

You sir are a hypocrite.

I sense I've touched a nerve so I apologise. When the argument moves into puppies then all is lost

Despite your slightly angry post you can't help but agree with me that the T's & C's I have posted do invalidate the T's & C's that you think the OP should claim against.

This is all about helping the OP so we should all pull together and provide accurate advice.

shaun_from_Africa

JReacher1 wrote: »

Despite your slightly angry post you can't help but agree with me that the T's & C's I have posted do invalidate the T's & C's that you think the OP should claim against.

Yes, I do agree with that. It was however your implication that I was posting simply to "score points", something that I was not doing. I posted a link to the full page showing the buyer guarantee so I did not selectively post anything, I simply did not see the page that you later linked to.

You have forgotten to reply to my comment asking why you posted incorrect information regarding sending a letter using only proof of postage.
If the reason for these boards is to give correct and useful information, why did you disagree with the other posters who were correct in that instance?
Point scoring perhaps? Either that or you simply didn't understand what the law requires when sending a letter before action and whichever was the case, you were not providing good or accurate information which as I stated earlier, in light of your previous comments, is hypocritical.

JReacher1

shaun_from_Africa wrote: »

You have forgotten to reply to my comment asking why you posted incorrect information regarding sending a letter using only proof of postage.
If the reason for these boards is to give correct and useful information, why did you disagree with the other posters who were correct in that instance?
Point scoring perhaps? Either that or you simply didn't understand what the law requires when sending a letter before action.

I don't believe I disagreed with any posters on that thread. I said that proof of delivery wasn't proof of receivership. Then several posters posted afterwards that legally proof of delivery did count as proof of receivership. I think someone posted a link proving it.

I don't remember posting again to say they were wrong.

arcon5

Just because a company has terms doesn't mean they are legal or enforceable! A contract must be fair and balanced. I doubt a term stating if you speak to anybody about your ticket even though we're not easily contactable you loose is enforceable.

If so next time I sell a car I'm putting a new term in the contract...if you contact a mechanic about a fault you agree to withdraw your rights to a repair or refund. Ya reckon a court would deny you your basic rights then?