Barclays have just frozen my account

takman

charlybarly wrote: »

Yes I do, when I select online, a large "log in" button appears.

What everyone is telling you is do not do it online!. Use one of the three other methods to complain!.

Plus also you should open another account with another bank right away, everyone should have at least one other account for situations when they can't access their money.
Plus you could be earning up to 6% interest on the money that you have saved, much more than any ISA account will pay!.

JGUK

I've double checked

https://bank.barclays.co.uk/olb/auth/FeedbackForm.action

This form doesn't require any sort of login . . .

Also even if it does, just use my previous advice and email the email from that website directly with your complaint, if you do it today I'd expect you'd get a call back tomorrow morning.

DCFC79

Having a second account would have been really helpful in this situation.

charlybarly

takman wrote: »

What everyone is telling you is do not do it online!. Use one of the three other methods to complain!.

Plus also you should open another account with another bank right away, everyone should have at least one other account for situations when they can't access their money.
Plus you could be earning up to 6% interest on the money that you have saved, much more than any ISA account will pay!.

Some good points. I have tried phone (twice) and didn't get any answers. The only other option is post. I will consider that method after I have spoken to my branch tomorrow.

charlybarly

DCFC79 wrote: »

Having a second account would have been really helpful in this situation.

I actually have a Halifax account that I opened two years ago as I had to administer my late mother's estate on behalf of the family and having a separate account was helpful to keep funds separate until it was divided among the family.

So, I may, if allowed, transfer money to this (empty) account tomorrow.

Apodemus

JGUK wrote: »

I've double checked

https://bank.barclays.co.uk/olb/auth/FeedbackForm.action

This form doesn't require any sort of login . . .

Also even if it does, just use my previous advice and email the email from that website directly with your complaint, if you do it today I'd expect you'd get a call back tomorrow morning.

Is it possible this is a cookies issue on the OP's computer - his computer might be anticipating his need to log-in where someone else gets straight to a different part of the site?

JGUK

Ah you could be right yes.

charlybarly

Thanks for all the help so far. I will update tomorrow after my visit to the branch.

momisa

charlybarly wrote: »

Yes I do, when I select online, a large "log in" button appears.

You should be able to phone to log your complaint and be given a complaint reference number. Also note down the name of the person you speak to along with the date and time. Be patient on the phone and remain calm - the person you speak to hasn't done this to you.

Keep a date/time tracker going for this issue so that you can submit it later.

I think the likeliest issue here is that you reported an issue with a card and then used it. The bank would have taken some action on that card given your call. However, if the bank is worried about your card now being fraudulently used they should have told you this.

bobobski

Is it just me who thinks you should find out what happened before complaining?

KYC is a !!!!! but we'd all complain a lot more if the banks let things which they consider to be suspicious go without enquiry.

You may not consider your own behaviour suspicious, because you know where the money came from and where it went and that it's all legitimate. But banks have to have a low tolerance for being spooked.

Maybe find out first what spooked them, if anything. If it was something you did which gave them legitimate (albeit annoyingly) reason to take their chosen cause of action, all complaining will do is mark you as a troublesome customer and leave a bad taste in everyone's mouth. This all happened just over 24 hours ago, on a weekend. Perhaps give them a couple of working days to send you this promised letter (factoring in the weekend) and then reassess?

The priority should be getting your money back, not complaining about overcautious banks implementing the high level of regulation which we as a country forced them to do.