Barclays have just frozen my account

warby68

Will you let us know the outcome in general terms?

Glad you've got some access to cash meantime

Hope the cashier didn't give too much away for her sake

charlybarly

I will certainly update when something happens.

I was hoping/expecting the dreaded "letter" in Thursday's post but nothing has arrived yet. Watch this space.

I now have a full tank of petrol and food in the fridge so happy days.

I am just glad I was not on holiday, a couple of weeks ago I was away for the weekend at my son's wedding, thank goodness it didn't all happen then!

JGUK

I would be complaining a lot more than you are now.

Did you take our advice about lodging a formal complaint and escalating it ?

warby68

JGUK wrote: »

I would be complaining a lot more than you are now.

Did you take our advice about lodging a formal complaint and escalating it ?

Not everyone advises that

Mine (and others') advice was focus on getting access to cash (done), find out the facts (still waiting) and then complain if you want to on a fully informed basis.

Flobberchops

It may seem crazy but having access to an account suspended isn't necessarily grounds for complaint, even though it's a huge inconvenience. If Barclays are acting in accordance with their policies (which OP would have tacitly agreed to when they signed up to the account) then both the bank and the ombudsman are unlikely to come down in OP's favour.

Best to wait until the facts are clearer, and if there was any error or negligence on Barclay's side then a complaint may yield something.

charlybarly

JGUK wrote: »

I would be complaining a lot more than you are now.

Did you take our advice about lodging a formal complaint and escalating it ?

I got conflicting advise, I have concluded that any formal complaint will have to wait.

charlybarly

Flobberchops wrote: »

It may seem crazy but having access to an account suspended isn't necessarily grounds for complaint, even though it's a huge inconvenience. If Barclays are acting in accordance with their policies (which OP would have tacitly agreed to when they signed up to the account) then both the bank and the ombudsman are unlikely to come down in OP's favour.

Best to wait until the facts are clearer, and if there was any error or negligence on Barclay's side then a complaint may yield something.

I have to first find out why I was frozen out, from my perspective I have not broken any rules or done anything dodgy but until I know Barclays motives I can't really respond.
If they tell me I have erred then I will need to look at what they say and either admit to it or contest it.

Voyager2002

charlybarly wrote: »

I gleaned the information incrementally from a helpful teller who may well have revealed more than she should, she was certainly sympathetic to my situation and I kind of played on that a little by asking her a number of questions about the suspension.
I am only speculating about the reason for their intervention (the deposit of a sum of money), it may well be something else entirely that they have yet to disclose.

The teller may well have broken the laws relating to anti-money laundering, so try not to reveal her identity, nor that you know as much as you know.

There is a well-known scam involving transferring funds into someone's account and then persuading them to send on the money. That mysterious credit of two thousand pounds might well have looked like the operation of this scam, and so the bank were right to take some action: but of course they should have spoken to you and sought to establish what was happening before now!

JGUK

I was basing it on the fact that a mystery 2,000 had showed up in his account which was nothing to do with him and now he is being denied access to his own money as a result and suffered hardship as well all week now.

I would have instantly launched a complaint, but thats me !

Some people seem to forget that even though banking isn't a *right* (no matter what the government tries to force on the banks) it is however a service and a paid for one at that.

We should expect a minimum level of service even in questionable situations like these.

Its all too easy for banks to just fall back onto money laundering and crime arguments rather than actually deal with things in a fair way to their customers.

Sometimes a little sanity and common sense would go a long way.

adindas

and this for possible explanation

http://www.telegraph.co.uk/finance/personalfinance/bank-accounts/11906413/Compare-bank-accounts-five-ways-youll-be-dumped-by-your-bank.html