Claiming against Norwegian Airlines

Keithl

We were warned by text from Norwegiian that due to aircraft rotation our flight from Oakland to Barcelona would be 2 hours delayed. By the time the inncoming flight actually arrived, we made it to the gate at Barcelona 3 hours 15 minutes late. Arriving at the gate is the standard the EU regulation uses for arrival time.
We made our delay claims the next day and they have been acknowledged as received. As my son and his family were compensated through this regulation on a BA flight - with no argument, I assumed there would be no problem. So you can imagine my disappointment reading the tales of woe on this forum.
I did try the Bottonline site's claim check and they said it was outside their jurisdiction. So if Norwegian start playing silly I will only have the CAA route to pursue my claim .. correct?

Keithl

We were warned by text from Norwegiian that due to aircraft rotation our flight from Oakland to Barcelona would be 2 hours delayed. By the time the inncoming flight actually arrived, we made it to the gate at Barcelona 3 hours 15 minutes late. Arriving at the gate is the standard the EU regulation uses for arrival time.
We made our delay claims the next day and they have been acknowledged as received. As my son and his family were compensated through this regulation on a BA flight - with no argument, I assumed there would be no problem. So you can imagine my disappointment reading the tales of woe on this forum.
I did try the Bottonline site's claim check and they said it was outside their jurisdiction. So if Norwegian start playing silly I will only have the CAA route to pursue my claim .. correct?

Justice13075

No, CAA is useless Google and download Vaubans guide and go from there.

LESHERE

Check Vaubans but I think it needs to be more than 4 hours delay on long haul

Justice13075

No it is still 3 hours but if the arrival delay is between 3&4 hours compensation is halved to 300 euro for flights over 3500 km. Between 1500km and 3500km it is 400 euro

LESHERE

Hi
See links above to Vauban site. You have 6 years which to claim. However strike action might well be outside the airlines control so not eligible for delay payment

Aurora65

A little confused as I was delayed 5 hours on flight to Menorca from Gatwick. Norwegian online chat advised Technical issue. Pilot advised it was replacement plane / crew and staff. Norwegian on Facebook advised it was caused by a knock on effect, but wouldn't elaborate. Bott & Co, seem to think I have a claim, but EUClaim say it's exceptional circumstances. I have submitted a claim, but think I will use resolver to provide more information and give them 2 weeks, and advise I will take to CAA and Solictors if nothing heard. Suggestions welcome?

JPears

resolver won't give you any more information than using the standard letter templates in Vauban's most excellent guide to claiming.
CAA won't entertain you.

Froggitt

Aurora65 wrote: »

A little confused as I was delayed 5 hours on flight to Menorca from Gatwick. Norwegian online chat advised Technical issue. Pilot advised it was replacement plane / crew and staff. Norwegian on Facebook advised it was caused by a knock on effect, but wouldn't elaborate. Bott & Co, seem to think I have a claim, but EUClaim say it's exceptional circumstances. I have submitted a claim, but think I will use resolver to provide more information and give them 2 weeks, and advise I will take to CAA and Solictors if nothing heard. Suggestions welcome?

If something broke on the plane, its not exceptional.

If Boeing recalled all planes of that type due to something that had broken or might break, that's exceptional.

JPears

Also extraordinary.