TalkTalk Customer Poll

davidalice

It all started ok but I had problems with my on line billing They were Into charging me for a modem that i never received and didnt want and I couldnt get a credit for it. They finally told me the charge was for a connection charge. Well why not call it that in the first place. Good job the calls to them are free I spent over 3 hours in the second month with them trying to sort out but it still took time In the second month I got cut off for a weekend cause they said I hadnt paid the bill.It was their fault cause they didnt take it from my d.d It was only in the 3rd month that they finally sorted out my on line billing and since then it has been great. I certainly do save money at least £10 per month. But I think their customer service is poor hopefully now i wont have to talk to South africa again.Also their billing system requires careful analysis to understand it. Overall could have done better but I m just glad I didnt come in at the beginning. Surely it can only get better with practice

troubrs

terrible - it has cost more than before for the most shoddy service.

For the 1st 6 months we couldn't get broadband so had to continue paying our old supplier for computer access on top of talktalk charge. then they didn't send the MAC code to old supplier who continued charging us for another 6 months, & we still haven't been able to reclaim with TT blaming them & them blaming TT.

We often get cut off the phone - sometimes for days (& you can only call their call centre foc from a talktalk line, not the mobile you have to use when phone unavailable. I once held on for 1 1/2 hours before getting a reply!! We're often cut off the phone on a Sat or Sun night - just when you phone through to the call centres, go through all the options (paying premium rate) only to then be told it's closed & 'goodbye'!

So with the cost of endless calls off mobile, plus the paying 2 different providers for phone & pc, it's cost us a fortune. Never again!!

busy_lizzie_2

tine wrote: »

Slightly late activating the BB but ok they prewarned us about that.
Later we had connection problems, then phone died completely, then more connection problems and utterly useless tech support. I have never in my life had to suffer the lack of competence I did when speaking to the indian call centres. Trying to make them understand the problem was with THEIR equipment NOT my router or my computer/laptops... ARGH!!!
Left long before my 12 months were up. Now with Madasafish... not had ANY problems since! Fingers crossed!

All the same problems and left without a land line for a week in the final fortnight of my pregnancy. Now with Virgin and no problems

TalkTalkBoy

If you have a landline fault, it is free to call the 0800 049 50 50. It is only Broadband technical support which is charged from another landline 0870 087 8777

troubrs wrote: »

terrible - it has cost more than before for the most shoddy service.

For the 1st 6 months we couldn't get broadband so had to continue paying our old supplier for computer access on top of talktalk charge. then they didn't send the MAC code to old supplier who continued charging us for another 6 months, & we still haven't been able to reclaim with TT blaming them & them blaming TT.

We often get cut off the phone - sometimes for days (& you can only call their call centre foc from a talktalk line, not the mobile you have to use when phone unavailable. I once held on for 1 1/2 hours before getting a reply!! We're often cut off the phone on a Sat or Sun night - just when you phone through to the call centres, go through all the options (paying premium rate) only to then be told it's closed & 'goodbye'!

So with the cost of endless calls off mobile, plus the paying 2 different providers for phone & pc, it's cost us a fortune. Never again!!

MarkyMarkD

Broadband tier 1 - 01925 554957
Broadband tier 2 - 01925 556470

@tiamaria - have you definitely got microfilters on your phone lines? And presumably the change in call quality was when you were LLU'd.

Robothell

I was lucky it seems......registered in May......was connected at the start of June with no hassle whatsoever.

My parent's signed up shortly after.....their CD for broadband failed to arrive but one phone call sorted it out.

I've found TalkTalk to be much more reliable to BT although I seem to be in the minority on this board.

paul2706

Had initial problems with Talk Talk and their BB in that the modem and software did not turn up. Contacted CS aqnd spoke to someone in India got nowhere at all threatened to take them to court and got hold of one of their techies who sorted everything out. Not happy at only getting 4mb download speed though using Ashampoo Internet Accelerator gives me extra juice!

Extra call items have still not been completed in their entirety after 4 months have emailed talk talk they know the service extra I require they supply it but they do not know how to hit the right switch.

Price is a lot better than BT or Virgin but their service and support needs a lot of improvement.

piglet29

been with talk talk since january this year,swapped from BT for phone line first as still in contract for broadband with AOL , once AOL contract rang out took up free broadband offer and even though it took two months to get it up and runing due to high demand i have been very happy with their service both for landline and broadband have recommended my daughter, mother and motherinlaw since i joined and all are really happy with the service, did have a few problems the day they swapped their lines at our local exchange and ever since have a weird dial tone but phone and broadband still working great, perhaps i was one of the lucky ones (makes a change if its gonna happen its usually to me""") lol

sweetchilly

I have been a talktalk customer for landline since June 2005 and took Broadband connection last October. Reasonability cheap and speed broadband.

Last November I have moved to different address, now the real trouble started with talktalk, they are not able to transfer my existing broadband to my new address. As per their instruction I have contacted BT for transfer line from Talktalk to BT (BT 3 months contract fixed) it taken 1 month, then asked BT to transfer phone line to new address.

Then asked talktalk to get transfer the BT line to my talktalk broadband, bloody hell it takes me ages to connect their broadband (it took nearly 4 months for transfer to new address)

If you have any technical or functional problem, talktalk customer service is hopeless.

chrissyp_4

I have had Talk Talk for years and decided to go for the BB deal in May last year, I was told I would problably get it sooner than the July deadline because I was an existing customer. The line rental switch over went smoothly but the BB did not. I never got any hardware or satisfaction on the phone. I supplied 3 different MACs, I also emailed C Dunstone but did not get a reply. I got a letter asking me to contact them in September as they had not been able to contact me.They had no problem getting their bill to me via email or by post. I decided that the BB was not worth the hassle. It was very frustrating trying to get it through to them that I did not want their BB in fact just as much as trying to get it in first place. In the end I had heard such bad reports that I decided I would have it when they got their act together. I have always been satisfied with the telephone side of the deal. I have been with Tiscali BB for over 5yrs and on the whole have been very happy with them. My BB is connected 24/7 and although I know technically I should not be paying twice, it is worth it to me not be constantly rebooting and having the inconveniene of changing suppliers.