Return address is China!?

wealdroam

unholyangel wrote: »

However you have nothing to lose by attempting a chargeback with your bank. You can also appeal to the financial ombudsman if the bank reject your claim.

But the seller has supplied the goods and the customer has decided he no longer wants it. There is no indication that there is anything wrong with the supplied goods.

Is that a suitable reason for a chargeback?

But as you say, there is no harm in the OP asking their bank.

esuhl

wealdroam wrote: »

But the seller has supplied the goods and the customer has decided he no longer wants it. There is no indication that there is anything wrong with the supplied goods.

I think it's safe to presume that the seller has NOT supplied the goods.

The chances of a Chinese-based scam site actually supplying branded goods that aren't illegal counterfeits is incredibly small.

wealdroam

esuhl wrote: »

I think it's safe to presume that the seller has NOT supplied the goods.

But we are told in the original post:

jonny30 wrote: »

It arrived on the 05-07-2016 by which time my partner no longer needed it.

unholyangel

wealdroam wrote: »

But the seller has supplied the goods and the customer has decided he no longer wants it. There is no indication that there is anything wrong with the supplied goods.

Is that a suitable reason for a chargeback?

But as you say, there is no harm in the OP asking their bank.

OP said their dressed turned out to be a poor replica. One of the chargeback codes is:

V53 Not as described or defective merchandise – the cardholder is stating that the service/goods that they received were either defective, counterfeit or not what was originally described to them by the merchant.

Under UK law certain things can be made terms of the contract by law - such as when the consumer rights act states:

(1)Every contract to supply goods is to be treated as including a term that the quality of the goods is satisfactory.

So even if the goods aren't counterfeit so to speak, they do need to be of satisfactory quality (among other things - might also be possible to argue the origin of the goods forms part of the description given its listed as material information for unfair trading regulations).

Either way, worth a punt!

esuhl

The seller has not supplied the goods that were advertised because they are (presumably) counterfeit.

Definitely worth pursuing with your card issuer, as you probably won't get anywhere with the seller.

[Deleted User]

Problem is there are too many people ordering wearing apparel online (like multiple items when they only want one) and then expecting to return it.

You can return it, you can get a refund.., even if returning it means postage to China.

Maybe there's a lesson in this somewhere?

And the OP said their partner no longer wanted it, not that the goods were a poor replica. No mention of that at all. Not sure why this has been introduced into the thread.

neilmcl

deannatrois wrote: »

Problem is there are too many people ordering wearing apparel online (like multiple items when they only want one) and then expecting to return it.

You can return it, you can get a refund.., even if returning it means postage to China.

Maybe there's a lesson in this somewhere?

The only lesson is to beware of buying from dodgy foreign sites offering deals too good to be true.

wealdroam

deannatrois wrote: »

...the OP said their partner no longer wanted it, not that the goods were a poor replica. No mention of that at all. Not sure why this has been introduced into the thread.

The 'poor replica' idea was introduced by the OP in post#16:

jonny30 wrote: »

It turned out to be a replica dress (poor replica at that).

esuhl

deannatrois wrote: »

You can return it, you can get a refund.., even if returning it means postage to China.

Isn't it a criminal offence to export counterfeit goods? Returning the dress could leave the OP open to prosecution.

deannatrois wrote: »

And the OP said their partner no longer wanted it...

Would you be happy if you bought branded goods and were supplied with counterfeits?!

deannatrois wrote: »

... not that the goods were a poor replica. No mention of that at all. Not sure why this has been introduced into the thread.

This was mentioned above. Not sure why you haven't read beyond the OP.

jonny30

Hello all,

Just been catching up on the thread.

For what it was worth i contacted the shopping centre in Derby. The unit referenced on the fake website is in fact a shoe shop!!

My partner has continued trying to negotiate a part refund - they are still in contact. No mention has been made from our side that we are aware they are fake. Last I'm told is that they've offered £40 part refund if we just keep the dress. I'm inclined to accept rather than return it to China and cut the losses.

Whilst i was aware of extra cover for credit card purchases, I hadn't realised the banks may be able to assist when it came to debit card purchases hence me highlighting this in the OP. Will call them tomorrow to see what they say.