Buongiorno - unapproved charges

Drnicko

Hi all,
I too have just noticed a hidden charge on my EE bill since March. Ee report I must have signed up to a 3rd party app and it's not their responsibility. They did give me the name Buongiorno and a tel number.

Putting "Buongiorno scam" into google brings up a very interesting worldwide scam that is happening to lots of people. In fact Buongiorno themselves state they have over 2 billion reg users!!!

More research into companies and owners produces something shocking. Buongiorno and EE (t-mobile) are owned by the same parent company, including most of the other large phone companies around the world!!!!!!! They know exactly what they are doing and are practically robbing from their customers and deny any knowledge and use different laws to clear themselves.

I have now gone to Watchdog, Bbc news and office of fair trading with this news.

grumbler

Drnicko wrote: »

Buongiorno and EE (t-mobile) are owned by the same parent company, including most of the other large phone companies around the world!!!!!!! ...

EE is a 50:50 joint venture between Deutsche Telekom and Orange S.A.

So, which one from the above two owns Buongiorno and "most of the other large phone companies around the world"?

That said, no doubts, T-mobile and Buongiorno are in cahoots and share the proceeds, if not get the lion share.

Drnicko

Buongiorno was sold this year to deutsch Telekom under ntt docomo German umbrella. Simple searches online and you can find this information out

Drnicko

On August 2012, after the settlement of the public tender offer, Buongiorno became part of DOCOMO Deutschland GmbH, wholly-owned subsidiary of NTT DOCOMO, a global leader in mobile telecommunications technologies and services.

Copied from Buongiorno.com

On April 1, 2010, after the T-Home and T-Mobile German operations merged to form Telekom Deutschland GmbH, a wholly owned DT subsidiary; the T-Mobile brand was discontinued in Germany and replaced with the Telekom brand.[3]

Copied from wikipedia

bigdaddyadd

I have just discovered that I am in the same boat, but in my case with Orange. I too have copied the letter and sent it off and already had a response that they will repay the £56! they have robbed. I am livid about this. When I spoke to Orange it was obvious they knew what it was and just kept giving me the slopy shoulder when I suggested that I had to trust them with the security of my account if they wished to retain my business. The operator couldn't wait to get rid of me. I have sent a strongly worded letter of complaint to Orange who, without prejudice, seem to me to be complicit in this scam. I will be actively looking for companies not associated with Orange, EE or Bon"rob dog"Journio when I come to renew my mobile contracts if I don't get some satisfaction from Orange. LIVID :mad:
I will post on here if I actually get the promised refund.

antwigan

Hi, I also used your email as a template and got this reply.

Your request has been processed and you have been successfully removed from B!Games as of 23/02/2014.

Our service logs indicate that you joined B!Games on 04/12/2013 by actively responding to one of our mobile internet campaigns.

B!Games gives you access to new and classic titles for your iPhone or Android smartphone. Train your brain, test your limits or take a break from the world. Play as often and as long as you want, and save your favourite titles.

As a gesture of goodwill on this occasion we are prepared to provide you with a full refund.

Your refund request will be processed through PayPal. This does not require you to already have an existing PayPal account. The amount will be refunded directly to you. An email will be sent from PayPal to ****@virginmedia.com within 10 working days providing you with instructions on how to redeem your refund of £7.92.

I cant believe they get away with this. Im fuming. Something needs to be done.

Sagereid

Had exactly the same thing happen on my daughters phone, with no knowledge of signing up for anything.

It's definitely a scam, no point getting on to T-Mobile about it as their customer service is appalling.

I've sent the e-mail, just waiting on an answer, it would be nice to know how they are finding the numbers to bill, is it random or some cleverly disguised app?

S

sman2014

Same scam which in my case has continued since 2012 resulting in the theft of little under £200 via my account.
I'm just as intrigued with regards the paypal refund. Maybe it just gets Buongiorno a bucket load of air miles, or some other benefit .I'd also love to know which corporation is paying the sum total of all this reclaimed hush money and more importantly why, in my case orange is not legally obliged to return my cash which has been fraudulently taken by using loop holes in their system based on information readily available on the internet.

Absolutely disgusting all round to put it mildly.

streetwiz

Hi all,
I was in the same boat as all of the above to the tune of just over £15..
I copied the email and sent it off (huge thanks to shellyk6666 for that ) and got a reply back with the same story.. refund via paypal..

big question is.. lots of people said they would post back when they got the refund.. but no one has.. and some of the posts are now quite old.. are you still waiting .. or has this actually happened ?

look forward to hearing from someone who has actually been reimbursed.

Jase

streetwiz

Well I an confirm I actually had an email today detailing how to receive my refund..
i can now see it in my paypal account and hopefully that's where it will stay..
if it gets revoked I shall post accordingly.

but so far so good :-)