Plusnet Fibre Upload speed reduction

libra10

We signed up to Plusnet fibre, maximum speeds up to 80mbps and had few problems.


After 18 months we renewed our contract and were given a slight discount. However, we kept getting disconnected, slow speeds and all sorts of problems.


We thought it might be a problem with the router and phoned Plusnet. They sent a new router and speeds are much better again. Just checked - 61 mbs download, 27 upload.


HTH

MoneyMate

bod1467 wrote: »

But when did the PN change come into effect? OP tried 76 and went back to 38 in February 2016. So even if a new contract was engaged, the 2meg upload cap shouldn't have been applied, unless the cap was effective from February (and mentioned at that time).

I have been with Plusnet since Dec 14, tried out 76 download from 38 briefly in Feb this year but change back to 38 as little advantage for £5 extra within days of changing.

Until 2 weeks ago I've always had around 16Mb upload speed. :beer:

https://farm8.staticflickr.com/7669/27725037711_ee043b8dc2_m.jpg

cajef

There are several people posting on the Plusnet forums complaining that their upload speed has been changed to 2 Mbps recently, Plusnet are stating people were provisioned with the wrong speed in error and they are updating and correcting their speeds.

I would post there and see what response you get from one of their reps.

MoneyMate

FTTP or FTTC?
Sorry trickywicky do not know i,m a non techi
I JUST KNOW NOW HOW SLOW IT HAS BECOME
I do several speed checks per week.

TrickyWicky

MoneyMate wrote: »

FTTP or FTTC?
Sorry trickywicky do not know i,m a non techi

FTTC = Fibre To The Cabinet. In other words, there is a fibre cable from the exchange to the local green roadside box and from there it uses a faster version of ADSL down your phone line to your house. Your router equipment will still be a fibre router but it'll still plug into a normal looking phone socket with metal contacts.

FTTP = Fibre To The Premises. You got a fibre connection straight to your building with a fibre socket which will probably be seperate to the phone socket.

I've just done another test:



Somewhat surprised that this is going on. It's no faster upload speed than it is on our old 6Mb ADSL connection!!! But then they are offering budget broadband... so no surprise they're trying to make business users (eg those who run their own webservers etc) pay more.

PiratePete

I'me still getting 16.5 Mb upload on a 38 Mb FTTC package , but I have been with them a while now. I have always found them very good over the phone so give them a call.

MoneyMate

PiratePete wrote: »

I'me still getting 16.5 Mb upload on a 38 Mb FTTC package , but I have been with them a while now. I have always found them very good over the phone so give them a call.

Thats interesting Pirate Pete, I was getting about the same until 2 weeks ago, how long have you been with Plusnet ? :beer:

MoneyMate

:jNow Resolved through Customer Services.:j as per their reply

Right. Looks like some confusion has been caused by the upgrade to unlimited fibre extra in February that was then followed shortly after by a downgrade back to unlimited fibre.

As the upgrade was cancelled within 14 days, there should have been no change to the package you were on previously, so I'll make sure you're back on 40/20 as soon as possible (The modify order should take around 1 working day to complete)

When running the clean-up, they likely just saw the downgrade to unlimited fibre in Feb

bod1467

MoneyMate wrote: »

When running the clean-up, they likely just saw the downgrade to unlimited fibre in Feb

But .... was Unlimited Fibre 40/20 or 40/2 in February? Per a link earlier in this thread, 40/2 only came into force in June, so that explanation doesn't stack up.

20aday

I've recently moved house and took out Plusnet's Unlimited Fibre package (£40 cashback on Quidco and only a couple of £/month more than I was paying for Virgin Media w/out a phone line).

The service became live last week and despite a line estimate of around 70MB/s it's hovering around 35MB/s for downloads and around 1.5MB/s for uploads.

I'm currently in contact with their (extremely helpful) Customer Service team because my phone line has developed interference. Before my Fibre was activated the line was crystal clear but whether it's down the recent bad weather (or something else) it threw a spanner in the works.