Collective Switch

British_Gas_Rep_Matt

beanielou wrote: »

Have applied for this .
Gas has gone through but a problem with electric.
Or is it the other way round!!!!
Why is nothing ever ever straightforward!.
I could do without the stress

Hopefully I will get my MSE badge from MSE badger though

Hi beanielou, we've had a glitch at our side and I suspect it's your gas that's not gone through yet. I'm sure our technical boffins are already in the process of sorting this out & if you'd please pop your details on an email, I'll check this out. Please just email talktous@britishgas.co.uk & include your MSE Username in the subject heading. Cheers, Matt

MartinGPerry

I switched 3 duel fuel accounts under this scheme.
Each one has been a total nightmare, I have a pile of letters from BG inches high, dozens of emails and countless hours spend on the phone trying to resolve this.
I thought the electricity transfers had gone through ok, yet I keep getting emails telling me the opening reading needs to be resubmitted, I've done this countless times and each time get an email saying its been successful - only to get another email a day or so later saying there was a problem asking for the reading to be resubmitted.
We're still nowhere with the gas transfer despite having received multiple letters giving transfer dates.
To make it worse I wasted hours on the BG customer support help line where they denied there was a problem with the transfer and I should get in touch with existing supply companies, I did that and that also took several hours but got nowhere.
I've now had calls from BG saying this will be resolved, but I have to say I've totally lost confidence in BG and also MoneySaving Expert for firstly promoting this shambles and secondly for not putting pressure on BG to get it sorted.

b33r

I find it amusing British gas have to get 'technical boffins' to sort something that should be so easy. It's not rocket science, put people on a particular tariff, take a reading from them, notify previous supplier, bill em the correct amount, how difficult can that be?!

jcontest

My "Estimated" start dates were on the 1st for both Gas and Elec, but other than the "Welcome" email I received about two weeks ago I have not had any other email or anything from BG. Should I submit readings online before they are requested or wait until I am contacted?.

I also received no notice from Sainsbury's to say that they are sorry to see me go, nor any to say that my price would be increasing from the 1st of March, Is this just missing post for me or did they not send anyone info about that?...

Maggie_1518

Worried about this duel fuel switch over to British gas ! Wish I had never went ahead with it !
Given BG 4 electricity meter readings in 6 days ( 1 by phone ) and never used the app ! went into the account I made with BG thru their emails so can't blame the app for that not working !!! Did get an email yesterday from the energy club telling me there has been a glitch and my deal was cancelled... But it will be honored and sorted in 10 days !!! sounds good !! ..but still don't know right now who is supplying my gas or electricity ????????? Not good !!!

amf

I too went for the collective switch. Too much went wrong during the cooling off period that I cancelled the switch. BG confirmed cancellation on 19 Feb. Today I got an e-mail from BG, welcoming me and asking me to supply opening meter readings!

You really couldn't make it up:eek:

Cardew

Same experience here I am afraid.


I have an on-line account, gave meter readings which were acknowledged by email.


I have received 5 emails, one asking for meter point Nos.


Another asking for meter readings and stating they will need my Meter point Nos which are - and gave me the correct meter point nos.


The others are welcome and of the 'we need your meter readings' variety.


Phone calls just disconnect in some cases, or go through security questions with me(automated) and then say a 20 min wait.


Still I was with Scottish Power - maybe I still am!! - so am used to the chaos. I can still access my SP account and it still tells me that my last bill was March 2015 and next bill due June 2015

Nathan94

Oh dear.

So everyone complained about Sainsburys Energy (which is supplied by BG) in the past.

But still about 100,000 switched to BG because Martin told them to recently.

Now the complaints are back again. And that despite the best efforts of MSE Dan L to smooth the waters.

Hopefully this will be the last time Martin every dares put his name in support of this bunch of obvious cowboys.

MSE_Dan_L

Hi there

For those of you mentioning the problems providing opening readings, worth taking a look at my earlier post on this subject.
https://forums.moneysavingexpert.com/discussion/5415092

Frustratingly both BG's app and website have sections which allow you to provide readings, but actually these are intended for normal month-to-month readings rather than your opening meter read.

The actual link to provide the opening reading is here:
https://www.britishgas.co.uk/youraccount/discover/submit-meter-reading.html

Unfortunately if you provide online readings through other routes, they'll initially go through only to be subsequently be rejected.

We've added a FAQ on this to Cheap Energy Club.

I hope this helps!

MSE_Dan_L

Cardew wrote: »

Phone calls just disconnect in some cases, or go through security questions with me(automated) and then say a 20 min wait.

Hi Cardew

That doesn't sound great - if you're not already, it is worth trying the specialist collective switch line on 0800 975 9712. This team have been specifically trained on this switch so should be better briefed on the points which you're having trouble with.