Collective Switch

British_Gas_Rep_Matt

dazzaofdagenham wrote: »

I switched to the collective Feb 2017

Yesterday I had smart meters installed, should this affect the tariff I am on.

The BG website now says I am on the standard tariff

Thanks
Darren

Hi dazzaofdagenham, it can take a few days for a change in tariff to be updated on the smart meter but it shouldn't affect the tariff showing on your account. Please call our Collective Tariff Team on 0800975971 and we'll check everything's in order. Alternatively if you prefer, pop your details on an email to talktous@britishgas.co.uk, including your MSE Username in the subject heading. Cheers, Matt

British_Gas_Rep_Matt

connect123 wrote: »

Signed up in Feb for the Collective Switch 2017. Just received first bill today and it states I'm on their Standard Tariff. Called them and they have no clue as to why I didn't go on to the Collective Switch 2017. Obviously the standard tariff is much more expensive. All of this happened despite receiving a welcome email from BG stating I WAS on the Collective tariff.

I'd urge other people here to check as well, I might not be the only one.

FYI - the big was MASSIVE for such a small period, regardless of been on the wrong tariff. I need to check readings to be certain they've charged correctly.

Had a Smart Meter installed by BG a few days ago. Which doesn't work either, waiting for them to sort it. So all in all a great start!!

Hi connect123, I hope you've got this sorted but if you need any help, please give our Collective Tariff Team a call on 08009759712 and they'll make sure the correct tariff is added to your bills. Thanks, Matt

DonnySaver

I switched from Sainsburys Energy (really British Gas) to British Gas via Martin's Cheap Energy Club Collective switch.

The switch itself went fine but I had no end of problems with Sainsburys Energy refunding the credit from my closed account. It took about 6 weeks of me constantly chasing them and ultimately me getting within a few days of going to OfGem to get my money back. Wont use them again.

psarinuk

Hi all,

I switched a few months ago from Sainsburys (British Gas) to dual fuel tariff British Gas - Collective Fix February 2017.

The switch was a total nightmare as one of my accounts took ages to get added to British Gas.

Anyway, the switch was completed about 2-3 months ago now both gas and electricity are with British Gas.

Today I got an email from Cheap Energy Club that they would only be paying half of due cashback as only gas has been accepted.

Even more annoying, the rest of email goes to explain that my application could be incomplete or account in arrears or debt issues.
None of this is correct and there is no area of letter that explains how to appeal for full cashback as both Gas and Electric accounts are now with British Gas (Collective Fix February 2017).

I've updated my account in Cheap Energy Club to reflect the BG tariff but does that change my cashback automatically?

How can I get in touch with MSE's Cheap Energy Club and get this error rectified?

Thanks for your help in advance.

liviboy

WHO AT MSE THOUGHT IT WAS A GOOD IDEA TO MERGE THE COLLECTIVE SWITCH THREAD WITH THE MAIN FEEDBACK THREAD?

This is a nonsense. So many members have ad issues with their switch and I am still waiting on my account being billed despite being assured it would be on/around the 15th of May.

The collective switch was an MSE switch, separate to normal switches and the separate thread should have been left until all issues with the collective switch were solved one and for all.

It's just farcical to have merged the threads! Whoever thought that one up is prime contender for employee of the month!

chocolateteddy

Wow been reading this thread and think I must have got lucky I switched as part of the collective switch. I was with EDF and despite some peoples experiences I never had a problem with them. I was sent an email requesting my meter readings on 1st March and advised I would go over on the 4th March. The next thing I know I am getting a final bill for £2.36 and 'sorry you're leaving letter' from EDF and the direct debit for BG started no problems and just had my first bill. I noticed the £30 cashback had appeared in my bank account sooner than I expected and I am paying less per month than I was so very happy.

The only hiccup I had was I couldn't get onto my online account as it said I was already registered but one 3 minute phone call to the Collective switch 0800 number sorted it.

I have to admit I left BG a number of years ago vowing I would never go back to them but the tariff on offer won me over and I have been pleasantly surprised with the process which has been painless. Hope those of you still having difficulties get a resolution soon.

British_Gas_Rep_Matt

ashtreesomewhere wrote: »

Hi Footyguy,

I rang the dedicated number and the guy on the other end off the phone couldnt tell me why the switch hadnt taken place but he said he would forward my case to another department who were dealing with delays in switching. I did enrol for the dual fuel tariff. My previous supplier, Ovo energy state that the fault lies with British Gas.

Hi ashtreesomewhere, I hope our Collective Tariff Team has sorted things out for you but if you're still having problems with the switch, I'll be happy to lend a hand.
Please just pop your details on email to talktous@britishgas.co.uk, including your MSE username & MSE Forums in the subject heading. Cheers, Matt

NewShadow

Sorry to necro an old thread, but has everyone else gotten their cashback with no issues?

I switched in the new year with the collective but there was a delay due to British gas and my old supplier agreeing the handover readings (didn't switch over till 7th March).

I thought I needed to wait a quarter, but still don't seem to have received the cashback.