Collective Switch

M271

RalphS wrote: »

Buried deep within the page are vague references that both switched on the prior advised March 3, the date I first read and submitted both readings to BG (and my previous suppliers). It is not a quoted parameter under 'Your Tariff Information' where I would have thought it belonged.

The 'Your Meter Readings' box has only ever been blank. other that the revolving 'Loading' indicator.

I've now given my opening meter readings twice via the BG website (entered in the correct opening readings place) and over the phone on Friday, when I was assured that my account was set up OK and readings entered. However I have never had an email acknowledgement and I still get in my BG account the meter read history says 'sorry there has been a problem' and on the account summary page the your meter reading space just as a rotating circle in it. I see that several people are in the same situation as me so I'll just leave it now and enter other meter readings on a monthly basis going forward. I'm sure that BG will be in touch if opening readings are actually not in place.

Maybe the BG rep who contributes to this forum can explain or put our minds at rest that all is OK with the meter readings not showing in our accounts.

k18dan

seams mine has switched ok now - fingers crossed! however even though I supplied switching readings estimated ones have been used

it will sort its self out im sure

AndyJ52

basketcase wrote: »

Hi Martha

I'm not convinced it's the fact that it's a British firm. After all, they all tend to be multinationals.

I think gsminx has a point. They all do it, not just UK run companies. The common thread is surely "this is Britain". Maybe we're offered inferior service because we seem to be prepared to accept it. Maybe it's time we stopped and we should be surprised at the level of incompetence.

Do you think there's any way the Collective Switch can get a Collective Boot for BG's Collective backside?

You're probably right .... we Brits do seem to be very accepting of very poor customer service standards across a number of product/services suppliers. I'm not entirely sure why that is exactly because we all want the very best we can get, but it frequently simply isn't available here in the UK.

As to donning a collective boot to kick BG's backside ... well call me an old cynic but I don't think that Brit's -in general - have the collective stomach to stand up for themselves on this or any other example of poor customer service. So many, even on here, are throwing in the towel, vowing to never switch again or not use MSE or some other collective vehicle to improve the deal that they get from the big corporations.
Wouldn't seem to cross their minds to get behind MSE and actually fight for an improvement in the current situation & loudly demand a full and public explanation from the bosses at BG as to how this predictable increased inward flow of customers can have gone so horribly wrong. Maybe it's this, probably predictable response on the part of us consumers, that allows companies/service providers to treat us like the undeserving poor to be used simply as a milch cow to their own benefit. Damage to their reputation seems to be of little consequence to these companies here in the UK precisely because they rely on the client base to get fed up and walk away from a fight and accept poor service as the norm.

M271

To be fair this switch has gone relatively smoothly for me (so far!). It could have been improved:
1) By having update emails after the 'welcome to BG' email. When you don't hear anything for 2 weeks you start to wonder if anything is actually happening.
2) The website not showing my meter readings which have been entered, leading to uncertainty if they have been logged into account OK.

RalphS

The elusive page wasn't specifically accessed. Having clicked every possible link very many times, it just appeared. Wasn't prepared to investigate why in case it evaporated again.

Ellie2758

Yet more emails and texts asking for readings which have now been given 9 times :mad:

N17Allstars

Applied for Switch in mid Feb............. called a "few" BG numbers since but just today found the dedicated number and been advised that all "Should" be corrected by tomorrow.
I did receive the confirmation email from MSE Club saying switch was on, but had heard nothing from BG.

I hope my next few steps of the switch are less stressful than those being discussed....will update as I go.....Cheers

British_Gas_Rep_Jamie

kittykitten wrote: »

Have just spoken to BG collective team, who tell me my gas and electricity did switch on 3rd March, and I need to supply meter readings within 5 days of that date! Have submitted meter readings online as suggested above, but should I be slightly concerned I haven't had anything from EDF (previous supplier)? At what point do I cancel DD with EDF?

Sorry if I'm being dim, but I've never done this before so don't know how it's supposed to work.

Hi kittykitten, I can see MSE Roxanne has go back with you with the info around the transfer process. It certainly sounds like all's in hand & we're just in the process of sending your transfer meter reading to your new supplier. Give me a shout if there’s anything further I can help with. Cheers, Jamie.

British_Gas_Rep_Jamie_Lee

M271 wrote: »

Well today was supposed to be my switch over date and I've heard nothing since the Welcome to British Gas email two weeks ago, no Welcome Pack, email updates, request for meter readings etc. I've taken meter readings tonight in case they finally get round to requesting them for my switch over date.
I'm not going to waste my time phoning them, I guess it will go through in their own good time!
How have people found out about giving meter readings and getting an online BG account? Does a code / account number come through the post with the elusive Welcome Pack?

Hi M271, you should have heard something by now. We usually get in touch to take your readings & send a welcome pack with your Customer Reference details on, if you can send me a quick email with your full name & address to talktous@britishgas.co.uk I'll check this out for you. Please include your MSE name & thread title in the subject line. Thanks, Jamie-Lee

derekupnorth

Can someone please provide me with a link to the terms and conditions for the collective switch? I can't see them anywhere.