Collective Switch

karenccs67

k18dan wrote: »

I'm just forgetting about my switch and going to see what happens :rotfl:

I got an email link asking for my opening meter reeding's which I submitted, not heard anything else.

For people that have come from Sainsbury's - will the account balance be automatic moved across to BG? Or will I have to phone through to get my credit refunded?

Sainsburys gave me my credit automatically and within a few days I was unable to sign into my account. I've cancelled my DD for them now as BG have taken their first payment. :j

No idea why I'm leaping for joy! :rotfl:

basketcase

beanielou wrote: »

That would worry me too. :eek: :rotfl:

Mind you with awesome timing ~~ not ~~ I am also changing phone and broadband provider & that is truly dire.
I shall be a basket case.

:rotfl:

Wow. You're VERY brave...

basketcase

M271 wrote: »

My meter readings appeared to be accepted OK but I did not get a Thankyou for meter reading email like you did. However when I go on my BG account the meter read history says 'sorry there has been a problem' and on the account summary page the your meter reading space just as a rotating circle in it. I think that I'll re-enter the meter readings again.

I have had a BG Nectar points email though!!

I wasn't convinced so I entered them twice. One set seems to have worked.

Didn't get a Nectar points email but there was a page set up for Nectar. We'll see.

Isn't this exciting? I don't know when I've had such fun. Can't wait to do it again... :rotfl:

zoltane41

Please help!
I switched through the energy club to Sainsbury's (British Gas) last June, then switched again through the collective fix to British Gas (Feb 2017).
I submitted meter readings when requested,
I had an email from British Gas last night telling me that I owed £168 and that if I didn't pay immediately, they would employ debt collectors and my credit rating would be at risk. This related to my final bill with British Gas/Sainsbury's.
I was terrified and tried to pay online as requested, but it wouldn't let me because the first bill under the new tariff with British Gas shows my account as being £198 in credit!
My customer number has been changed, but all my other details are the same e.g.. name , address, meter number etc.
I have mental health problems and am really worried that unless I pay what they want, they will set debt collectors onto me - but I can't understand why my new account is £198 in credit, yet they say that I owe them £168.
I have never been in debt - always pay bills by direct debit. I don't know what to do.
Please advise me!

chezzers

Starting to wish I hadn't signed up for the collective switch. Don't get me wrong, great tariff and saving money, but what a hassle.

Was supposed to have dual fuel switch over on 24th February. Checked all my e-mails, gave readings via website and electricity was changed over no problem. No indication of when gas would be changed over (only noticed when checked account online). No e-mails or letters received from British Gas, so decided to e-mail them. I have just received an e-mail back from them asking me to give them details they should have had from the collective switch application (meter serial number and previous supplier) and my start meter readings. Sounds like they never processed the full switch to begin with. Having been with BG before, I am counting down the time to switch away from them for good.

Ellie2758

I wouldn't assume it is up and running just yet.

I get an email thanking me for my meter readings followed by one email a day and sometimes a text telling me that they haven't been able to process them.

Switching has never been like this for me before. I think it is the COLLECTIVE fix that's done it. Too much for their computers to deal with.

Ellie2758

MSE_Dan_L wrote: »

Hi MartinGPerry

I'm sorry to hear that your switch hasn't gone smoothly.

Unfortunately it sounds like the glitch which I mentioned earlier on this thread (see post 59 - http://forums.moneysavingexpert.com/showthread.php?t=5415092&page=3#59) has meant that there has been a delay to your switch.

I've posted a couple of points on meter readings - if you use this link they should go through correctly.
https://www.britishgas.co.uk/OpeningMeterRead/Anonymous-read/Entry/

Just to add, we've been kicking off to BG about the issue with the delay to the switch, pushing it hard to get this sorted and quickly. I totally understand your frustration with this and that is why we insisted on it providing the details of the group of users who have been impacted so we could share the email update which I sent out on Tuesday afternoon.

The best number to call if you're having difficulties is 0800 975 9712 - this'll take you straight through to the specialist collective team in Cardiff who have been specifically briefed and have extra system access compared to the usual BG customer service teams.

I hope this update helps.

I rang the dedicated number, as given by another B Gas representative. The person who answered knew nothing of the problem.

Ellie2758

MartinGPerry wrote: »

Its getting worse, despite calls from BG customer support assuring me my case was being personally handled to make sure all was ok etc etc, I can see that a further three gas transfer work orders have been placed meaning that once again BG think my current supplier have rejected the transfer. We all know by now that they only make three tries before BG abandon the transfer, so it seems that once again BG have cocked this up.
I'm wishing I'd never heard of this deal and it will be a long time before I trust Money Saving Expert saving advice again.

Same here. I'll do my own detective work as I have in the past and choose my own supplier based on that.

Payless_2

chezzers wrote: »

Starting to wish I hadn't signed up for the collective switch. Don't get me wrong, great tariff and saving money, but what a hassle.

Was supposed to have dual fuel switch over on 24th February. Checked all my e-mails, gave readings via website and electricity was changed over no problem. No indication of when gas would be changed over (only noticed when checked account online). No e-mails or letters received from British Gas, so decided to e-mail them. I have just received an e-mail back from them asking me to give them details they should have had from the collective switch application (meter serial number and previous supplier) and my start meter readings. Sounds like they never processed the full switch to begin with. Having been with BG before, I am counting down the time to switch away from them for good.

I keep getting letters of apology from them saying that due to a technical glitch my gas supply won't be transferred for another 3 weeks. This letter has come about 3 weeks after I received an identical one. My electricity is being supplied by them so for nearly 2 months I assume I will be losing my dual fuel discount from both them and the company that currently supplies my gas.

I did have reservations about this switch as BG has such a poor customer service record

basketcase

Ellie2758 wrote: »

I wouldn't assume it is up and running just yet.

I get an email thanking me for my meter readings followed by one email a day and sometimes a text telling me that they haven't been able to process them.

Switching has never been like this for me before. I think it is the COLLECTIVE fix that's done it. Too much for their computers to deal with.

Exactly the same has now happened to me.

I hope they're going to back date the charges to when they said they were going to make the switch to the new tariff. They've quoted my readings back to me, so they have them. The processing glitch is therefore at their end not mine - or SSE (previous? current? supplier) for that matter.

It's hardly our fault that BG are offering something they seem incapable of supplying. So I don't see why we should pay for it.

As MSE set up the switch deal, is anything being done about it through MSE people?

Failing that, as BG can't - apparently - hold up their end of the bargain, do we still have the option of cancelling the switch and changing to someone who can?

A lesser reduction you are getting is better than a greater one you're not...