Virgin Media retention deals (post your haggling successes)

JB162

The call centre staff have no leeway! The system tells them what they can offer.

If the discount is not available then they can't give it to you and this includes Customer Relations (Retentions).

Customer Services and Customer Relations work off the same system. Only difference Customer Services are targeted on getting the higher priced packages (upgrades), where Customer Relations are targeted on stopping disconnections. But both use the exact same system.

JB162

WARNING!

If you cancel in the hope they will call you back to offer a better deal. Don't!

The Outbound Teams are currently all taking inbound calls due to the increased call volume with the Price Change!

cambermam

c_smith wrote: »

Are you sure it was an 18 month contract? Last few times I've had a deal with them it was 12 months for the new contract, but the loyalty discount (or part of it) would remain valid for 18 months.

Yeah I questioned it because the new customer contract is only 12 months and she said 18 month tie-in to accept a loyalty discount.

Mind you, I've since been reminded that with the regular price increases which offer a way out of contracts, it probably doesn't matter on the length of the contract so much anyway

hec2308

I called them last night due to their latest batch of price increases pushing our bill over £70 which is ridiculous for what we have. When I called them I spoke to two different people and was offered no new deal, in fact I was told if they re-negotiated my contract with me now it would increase even more in price. So much for being able to haggle a better deal!!!

I ended up calling and switching to Sky last night. Ideally I would have loved to stay with Virgin Media, I didn't expect them to be able to reduce our bill by £20 a month which is what I've been able to do with Sky, but no attempt was made to keep us as customers.

So for £67 a month at VM we had:

TV L package with multi room
Unlimited Broadband
Evening and Weekend calls

At Sky for £48 we now have:

TV Boxsets package with multi room
Unlimited Broadband
Anytime calls

We'll see how the switch goes I guess...

ETA: Sorry I know this isn't a haggling success, but I went into this thinking it would be relatively straight forward to get them down in price. Thought it might be worth warning people that they don't seem that prepared to budge! They certainly called my bluff!

Rev

My current deal of £22.99 was sorted in December. I have no problem staying with that but refuse to pay more with the new price hike.

Has anyone sorted a new deal based on this newly announced price hike?


I'm on 150mb bb only. Don't mind dropping to 70mb.

csgohan4

Same experience here,


cancelled Parent's virgin after 1 year paying 28/month for fibre, no new offers, no offers even after giving 30 days notice.


Pathetic really.


Moved to BT fibre due to recent cashback deals, happy so far

dazedandconfused_123

Our bill has gone up £40 :eek: As the 12 mnth discount has ended and also we our loyalty bonus has ended.
Problem is our contract was actually for 18 months so we are in contract until February and they know we can't run until then!!
Called a few days ago and I have tried live chat today, but not offered a good enough deal.
Really not prepared to go to TV M as that is basically freeview and we don't want to lose FOX and Sky Sports News.

Any advice what to say when I call back?

Rev

dazedandconfused_123 wrote: »

Our bill has gone up £40 :eek: As the 12 mnth discount has ended and also we our loyalty bonus has ended.
Problem is our contract was actually for 18 months so we are in contract until February and they know we can't run until then!!
Called a few days ago and I have tried live chat today, but not offered a good enough deal.
Really not prepared to go to TV M as that is basically freeview and we don't want to lose FOX and Sky Sports News.

Any advice what to say when I call back?

With the new price rise you can leave without penalty.

MABLE

c_smith wrote: »

Are you sure it was an 18 month contract? Last few times I've had a deal with them it was 12 months for the new contract, but the loyalty discount (or part of it) would remain valid for 18 months.

Same here.

dazedandconfused_123

Would that still be the case even though my price rise is due the initial discount ending (£22) and the loyalty discount ending (£18) ? Sorry, maybe I should have explained that.
I thought the price rises happening at the moment where one of VMs ad hoc increases and not like the increase in my bill? The advisor I originally spoke to said if we were getting this increase we would get a letter - and I guess this would trigger being able to leave penalty free.

First time anyone has been hoping for one of those letters Ha ha!