Virgin Media retention deals (post your haggling successes)

victor2

Detail_Merchant said:

victor2 said:

That's not how I interpret it:

Have you looked at the example in the pdf, page 8, section K, part 2, paragraph (2):

Year 1: In April 2024 you would see your offer price increase to £43.56 a month (if RPI announced in the preceding February was 5%, plus the 3.9%) i.e. £40 x 1.089 = £43.56. Your standard monthly price payable from month 19 would increase also (£50 x 1.089= £54.45), although you would not pay this amount until February 2025, 18 months from the date that you entered your contract

So in that example, the customer was paying £40, vs. a standard price of £50, then a 8.9% increase is applied, and they are then paying £43.56 vs a standard price of £54.45 - hence their discount is now £10.89 This looks different to me from what Virgin Media have done in the past, where the discounts stayed constant in pound terms.

I guess we'll have to wait until next April to see what they do. They would have to increase the discount as well in the current layout. No use asking their customer services, as they don't have a clue in my experience.

neagh

After reading many pages of this thread this week I can comment an experience! 

Stupidly let myself go out of contract without sorting for far too many months. £66 per month later for broadband only (don’t.. I know) I decided enough was enough. 

Was on the m350 plan but knew I didn’t need the speeds I was getting so happy to downgrade. 

My initial renewal offer was £61.. ha ha. 

First phone call to discuss changing my package was offered £45 minimum. Told them a new deal with Sky I was looking at £36 with some tv/Netflix etc. Told them I wanted the new customer deal of £26.50 for M125- no.  

I said I would call back to cancel once I had checked Sky’s installation availability. Found there was only a 2 week wait so called Virgin and gave notice after I was then offered £41 minimum. 

Moving on 12 hours later after cancelling and I had a phone call to discuss my cancellation. Straight up offered M125 for £20 easy as pie…. 

What a fuss 

staffsuk

See previous post re: cancellation. Was on M125 & 15Gb Sim for £25. Cancelled on the 7th. Outbound called today, offered me M250 & 10Gb sim with no rollover for £30. I declined. Then offered M125 alone for £17. Given there are so many better sim only deals for less than £10, I'm giving it some thought...

reddwarf2002

Detail_Merchant said:

reddwarf2002 said:

They actually apply the price increase based on the full price before the discount which is grossly unfair. It should be applied to the contracted price that you actually pay. It's bad enough having an increase to the price during the minimum term, never mind having upto 30%-50% increase.

I certainly will be kicking up a fuss when they do, and I suggest that everyone in the same situation does too.

See - https://prod.ctassets.virginmedia.com/uploads/Terms_and_Conditions_TV_Fibre_and_Phone_FROM_01_MAY_2023_42b6cb7201.pdf - go to page 8 which includes section K "Annual price adjustment and changing this agreement" - that includes an example with a discount.
To me it reads that the RPI+3.9% will be applied to your net (discounted) price. Like you say, in the past they have applied the discount to the gross (pre-discount) price, and then kept the discount unchanged, so the net price increases by much more than RPI+3.9% - but as you could cancel before now, that was just a good excuse to to renegotiate.
But from next year the price rise won't give the chance to cancel, so it's good that it they will be applying it in a fairer way (assuming I've read it correctly).

Yes, it does look as though the updated t&c's are based on discounted price during minimum term which is much fairer. Still any price increase during minimum term is unfair without the option to leave.

staffsuk

staffsuk said:

See previous post re: cancellation. Was on M125 & 15Gb Sim for £25. Cancelled on the 7th. Outbound called today, offered me M250 & 10Gb sim with no rollover for £30. I declined. Then offered M125 alone for £17. Given there are so many better sim only deals for less than £10, I'm giving it some thought...

Went with M125 for £17. I'll get my SIM elsewhere, plenty of better deals around than £10 for 10Gb tied in to an 18 month contract.

dave_dph

staffsuk said:

staffsuk said:

See previous post re: cancellation. Was on M125 & 15Gb Sim for £25. Cancelled on the 7th. Outbound called today, offered me M250 & 10Gb sim with no rollover for £30. I declined. Then offered M125 alone for £17. Given there are so many better sim only deals for less than £10, I'm giving it some thought...

Went with M125 for £17. I'll get my SIM elsewhere, plenty of better deals around than £10 for 10Gb tied in to an 18 month contract.

I think you can still get 10gb doubled to 20gb with volt, on a 12 month contract for £5 through uSwitch.

ad_cska

Existing broadband customer here paying £19 a month, been offered the Ultimate VOLT bundle for £44 a month all-in which I think is an absolute steal. 

- 1 gig internet speed
- Anytime landline calls
- Sky Cinema HD
- BT Sports UHD
- Sky Sports HD (+UHD add-on)
- Virgin TV 360 box + 1x mini box
- Netflix on 2 screens

Very happy with this! 

andylad72

ad_cska said:

Existing broadband customer here paying £19 a month, been offered the Ultimate VOLT bundle for £44 a month all-in which I think is an absolute steal. 

- 1 gig internet speed
- Anytime landline calls
- Sky Cinema HD
- BT Sports UHD
- Sky Sports HD (+UHD add-on)
- Virgin TV 360 box + 1x mini box
- Netflix on 2 screens

Very happy with this! 

Great deal that. Any chance you can screenshot your contract document when it comes through so we can use that info in our future negotiations? Many thanks.

grimboj

Others have got better deals but just to show that whatsapp is possibly worth it...

Renewal £55, was £40, got an email for £48 saying 30% off when it's clearly 15% off.

Went on WhatsApp. I said sky do 35 but I'll take 40, thought why did I say I'll take 40 doh.

They obviously weren't listening because they offered me 35.

Mixit TV 90 ch
250mb volt (o2 sim only linked)
Weekend calls
Staying on v6 but new remote and firmware upgrade

ad_cska

Devastatingly I've had to give up this deal because the wiring in my house is all hidden and set up for Sky's satellite service. I didn't want VM to rip up my walls by putting in cable. Will probably just go without any TV service for some time or explore Virgin Stream which is free with broadband and had the option of adding Sports on a monthly basis (similar to NOW TV). Anyway, here is the deal I accepted (albeit briefly) from VM: