Virgin Media retention deals (post your haggling successes)

Debbiemathis

Rang virgin today originally to update my phone. However when I pointed out that there were better deals elsewhere for the same phone and package that this lady was offering me she basically said that this is all that is on offer today I should go with them. I informed her that I was a loyal customer of over 25 years with TV, internet and land line and there must be some loyalty bonuses to which she put the phone down on me. I was stunned. So now I am looking for an all inclusive package and will never go back to virgin if this is how they treat people.:(

JJ_Egan

Loyal users and savings means no money saving expert .
Though it has ben noticable last few weeks many ISPs are saying take it or leave .


Inclusive depends upon what you actually want .
See sticky top of the page .

TV Channels would be your starting point .

hr100

Hi

Yes I am now due to be cut off tonight!

Ideally I want 200mb internet with at most basic tv package.

I would prefer to pay less than £50 a month for this.

JJ_Egan

So what do you do next ??
Cut off , lost current phone number .
Go to another non VM ISP who will not (in most cases ) be able to offer 200mb . OpenReach max at 70-80 meg unless FTTP has arrived .

wapow

hr100 wrote: »

Hi

Yes I am now due to be cut off tonight!

Ideally I want 200mb internet with at most basic tv package.

I would prefer to pay less than £50 a month for this.

Ring them now go through to retentions and ask them what offers they have for 200bb and basic tv (do you even need basic tv?)
chances are theyll offer you a price below 50 quid anyway but if not, just say youll think about it and wait....wait...

wapow

Success
I think i got quite lucky and I'm thankful to the advisor for not putting me through the grinder.

I ended up with £60 Credit and a 12 month contract of £35 per month for Anytime Landline and 100mb BB but the discount can continue to 18 months so i can keep this rolling. No tv.

MonkeyD

Would like some advice on this if possible.

I am currently with BT, and saw a very good deal on uSwitch for VM (basically 108Mb + Talk Weekends for £27). I am thinking of making the switch, but was wondering:

- Can I change the Talk Weekends to Talk Anytime, I dont mind the additional cost, but whenever I go and click on the uSwitch deal there does not seem to be a way to modify the components. Can I change to Talk Anytime once I am a VM customer?

- Also, should I give BT my cancellation notice first before signing for VM or should I get the deal first and then phone BT to hand my notice?

I have not done a phone switch before hence the confusion.

Many thanks!

capstain411

I was on big bundle for past 12 months. Price increased to £51 per month. I rarely watch tv on Tivo box have freesat. And did not make single phone call.

Called virgin media to cancel. Was offer fibre broadband 100mb, unlimited download for £20 per month. I think this suffices me, as i have prime and netflix and freesat and occasionally purchase NOW tv...i have another few days to ponder on this deal. Vodafone can offer 30mb for £16, but i think virgin is lot more reliable...

youreds

Player bundle due to go to £51 from the new customer £27 offer.
Was offered it at £42 initially, told them I could go back to any of the providers through my BT line for about £25 a month including phone line (I don't use the landline or Virgin TV box).
She spent ages typing in what I was telling her before I went to retentions. Straight off the bat offer of £31 a month, which I'm happy with.

Should be interesting in 12 months with FTTP coming in my area & 5G, let's see what Three price the latter up at..

youreds

MonkeyD wrote: »

Would like some advice on this if possible.

- Can I change the Talk Weekends to Talk Anytime, I dont mind the additional cost, but whenever I go and click on the uSwitch deal there does not seem to be a way to modify the components. Can I change to Talk Anytime once I am a VM customer?

Yes, just call them up when you're a customer & add it, or do it on their online portal.

- Also, should I give BT my cancellation notice first before signing for VM or should I get the deal first and then phone BT to hand my notice?

You don't have to contact BT to cancel, always let the gaining provider do this to ensure you keep your phone number & the services change on the same day. Going from BT to Virgin is a bit different to switching providers on your BT line (BT/EE/Sky/Plusnet etc.), as it uses different infrastructure.
Do you already have Virgin phone & Broadband points in your property? If you do they'll probably just send you all the boxes to plug in on the day. If not they'll come & install the points in your house.

I have not done a phone switch before hence the confusion.

I've done several, don't panic.