Virgin Media retention deals (post your haggling successes)

Anon

Report on here that someone achieved £19 for 100mb BB and phone line, another the same price including Player TV:

https://www.hotukdeals.com/deals/retention-deal-virgin-media-broadband-phone-line-1940pm-x-12-months-23280-2906445

If you have cancelled but have had no callback, you could try ordering from another supplier including transferring your phone (B T can be good as you can request any install costs are taken from the first bill, which happens post install and you will have cancelled by then . You could also phone retentions (options 1, 1, 4, 5 on the menu) and ask if they could get the Outbound team to call.

HTH

faddy

Anon wrote: »

Report on here that someone achieved £19 for 100mb BB and phone line, another the same price including Player TV:

https://www.hotukdeals.com/deals/retention-deal-virgin-media-broadband-phone-line-1940pm-x-12-months-23280-2906445

If you have cancelled but have had no callback, you could try ordering from another supplier including transferring your phone (B T can be good as you can request any install costs are taken from the first bill, which happens post install and you will have cancelled by then . You could also phone retentions (options 1, 1, 4, 5 on the menu) and ask if they could get the Outbound team to call.

HTH

Someone in that thread stating that you don't get decent deals if you use a lot of data. Bad news if true as I'm trying to get something for my son who apparently downloaded over 400GB over the past month.

Same guy saying he got a new customer deal a couple of weeks after leaving. Don't VM enforce a minimum break before accepting you as a new customer?

lloydee1983

Does anyone know when a drop in speed kicks in? i.e if you negotiated a cheaper and newer contract but take a drop in speed?

It's been few days now since negotiating a new contract, got all the paperwork and contract through. But still have my speed from my old contract.

When I upgraded in the past, I got the upgrade speed immediately.

How long does downgrade speed take to kick in ?

DCFC79

faddy wrote: »

Same guy saying he got a new customer deal a couple of weeks after leaving. Don't VM enforce a minimum break before accepting you as a new customer?

Ive been told its 30 days.

Anon

lloydee1983 wrote: »

Does anyone know when a drop in speed kicks in? i.e if you negotiated a cheaper and newer contract but take a drop in speed?

It's been few days now since negotiating a new contract, got all the paperwork and contract through. But still have my speed from my old contract.

When I upgraded in the past, I got the upgrade speed immediately.

How long does downgrade speed take to kick in ?

Normally instantly if they have processed it correctly, I would expect. Is there any indication of the package change on your MyVirginMedia online?

lloydee1983

Account hasn't been updated, but new contract receipt is in my account. New contract starts from the 6th of April when my 12 months is up . I assume they will adjust the speeds then , unless they're gonna let me stay on the 100mb with the discount !!!128514;

alan17

Just an update,

Took 3 working days for my call back from outbound retention’s.

I accepted
V6 Xl TV
100mb BB
Anytime calls

£45, it was £55 on first offer but negotiated it down. Not amazing but I was happy with it as the alternate with BT worked out the same and this was less hassle.

wallace12

Hi I have been reading this thread for the past couple of months as I was approaching the end of my contract. Did the usual cancelled got retentions now called outboard team. Did the usual (as previous years) I wasn't happy with final offer so terminated. Long story short no other phone call services cut off. Phoned sales got Indian call centre, agent spoke good english and I agreed a deal I was happy with, no email appeared to confirm deal. I phoned to be told I was put onto basic tv package which was completely different from full house bundle 100mbs broadband and phone with sky sportts for £61.I wast old there was miscommunication and they couldn't offer this.. I agreed on another package without sky sports for £51. In the years Ive been with Virgin, Ive never been messed around like this, i definitely think their tactics have changed so beware they will cut you off now.

xoleeb

I rang and gave notice on Monday as the first line agent was not interested in any discounts or even alternative packages - so asked for disconnection - this afternoon just two and a bit days later had "Loyalty" dept call me and offer me a deal that I was more than happy with - basically meant an increase to 300mb Broadband and a reduction of over £20 per month - the only thing I had to lose was Disney and BT sports channels and a couple of the documentary channels - none of which we bother with anyway

m0bov

Be careful. When i negotiated a deal they only applied it for 9 months. I called up they adjusted, but the contract whilst it showed full 12m discount it was 9m again!

Called again and got a 9m contract. Nowhere on my contract did it say 9months. I pointed this out as i felt duped. He just says hes telling me now.