Help! Vodaphone cost my house sale

bornlovely

Vodafone wrote: »

Hi bornlovely,

I've checked your reference for you and can see that we replied on June 14. Please check both your inbox and junk folder for this message.

If you have any queries about what's been said in the email, please reply directly to the message you've received and our team will get back to you.

Thanks,

Sarah

Social Media Operations

Vodafone UK

Hello,

This is the reply, a bog standard copy and and paste job, no indication of timeline, even though you could action this with a rapid update to my credit file;


Hi

Thanks for your email.

I've checked your account and can see that our Customer Relations team are currently investigating your complaint.

Once the investigation is complete, they'll confirm our final position in writing as soon as possible.

Kind regards,

Lee
Social Media Comms

Lioness_Twinkletoes

It's like they are going out of their way to be incompetent.

b33r

I'll certainly never be switching to vodafone after reading this and will advise everyone I know not to as well.

Smodlet

And neither the !!!! will I. I know TT are supposed to be a nightmare, and they were hacked but, in the main, I have found their customer service to be pretty good, occasionally excellent. Same with npower however, once you want to leave, everything goes to hell in a handbasket, don't it?

Virgin were no different; they were atrocious, even though they have no presence where we moved to (back of beyond) so could not have stayed with them if we had wanted to! OH had to drive for miles to a pick up point their couriers use because they were too tight to send the postage to return their box but, if you do not return it, that counts as theft. I know that is nothing compared to your situation, BornLovely, just felt like a bit of a vent. Thank you. Done now.

SLZ

b33r wrote: »

I'll certainly never be switching to vodafone after reading this and will advise everyone I know not to as well.

In all honesty you wouldn't want to even if it wasn't for this shambles happening before us. Vodafone has the worst coverage, worst CS and is generally poor value for tariffs.

MaebyJade

Shocking behaviour from Vodafone, yet to meet a satisfied Vodafone customer. I remember my dad having all sorts of issues with them when he was with them.

bornlovely

Vodafone wrote: »

Hi bornlovely,

I've checked your reference for you and can see that we replied on June 14. Please check both your inbox and junk folder for this message.

If you have any queries about what's been said in the email, please reply directly to the message you've received and our team will get back to you.

Thanks,

Sarah

Social Media Operations

Vodafone UK

Please see further down this thread

Browntoa

Social media operations to me suggests PR company not Vodafone

I'd be up outside head offices front door today with a banner after notifying the local papers and tv news and the national newspaper you are talking to that you are protesting and why

Nothing like a news team outside their front door , pictures of you with a banner and you handing a complaint letter direct to them to sometimes focus them on a magic instant resolution

Candyapple

bornlovely wrote: »

Hello,

This is still not resolved and no one from Voodafone has been in touch still Why?

Over the weekend we have been re-offered the original house and had our offer accepted. It's our dream home, it's very unique and the price has escalated already. We have a chain-free offer on our home by a couple who want to move urgently. We are about to lose both our dream house and our sale. My partner is very ill so we need to move urgently, nearer to our daughter's school. Waiting 6 years is not an option as her health is deteriorating.

I feel by the end of this week we will have no option but to take legal action. Please can you give me the correct information to send solicitors letters to your legal dept?

I have Vodafone's original letter admitting liability, a log of calls, records of contradictory lies and a record/transcript of your customer services person saying "yes we can correct this but we won't unless we're forced to by the ombudsman. It affects you but it doesn't affect us. We're Vodafone, we can do whatever we like. I could send you 10 phones if I wanted" (after he had just said it was legally impossible to do).

I have one week now and that's it. This will have cost us thousands of pounds and enormous stress to my ill partner. I have contacted the ombudsman, Expedia, my local MP and am in conversation with a journalist from the Guardian. I really believe it would be in your pr and legal interests to honour this mistake and remove this error from my credit rating, as has been promised to me on a number of occasions. I know you are able to do an 'urgent update'. I will be discussing defamation of character, misuse of personal data, consequential loss

Why are you giving them more time? You started this thread on 8th June - almost 2 weeks ago. I really don't see what you are waiting for, start the legal proceedings as that is the only way you are going to see anything done.

All this 'please reply to me, I'll give you until the end of the week' is not doing you any favours. You mention your 'dream house' being on the line, so why are you wasting more time and money dithering about Vodafone responding to your meek deadlines when they've shown you up until now that they couldn't give a monkey's?

SLZ

bornlovely wrote: »

Please see further down this thread

Can I clarify that you lost the house you were going to purchase due to the sale falling through as Vodafone had added incorrect markers and mortgage was turned down or is it because of the buyer of your house not wanting to buy? I've re-read the thread and it doesn't appear clear.

Either way Vodafone should sort out your credit profile and correct it, you should also by now have issued a notice of correction to all credit referencing agencies stating what's happening and for them to make a note on your profile for lenders to see.

You also shouldn't be giving them more time, they've had two weeks already and they've told you to go to the ombudsman to get them to do their job so do it and start legal proceedings as nothing makes a company more willing to sort something than legal proceedings that they'll lose (providing what you write is correct).